2935 North Germantown Parkway, Memphis, TN 38133, United States of America
#11 of 186 hotels in Memphis
Guests' ChoiceBased on 344 hotel reviews
8.8Cleanliness
9.0
Comfort
9.1
Location
9.2
Facilities
9.0
Staff
9.0
Value for money
8.4
Free Wifi
8.6
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 27, 2024
Kimberly
United States of AmericaNothing
The Gen.Manager, Lane- front desk staff, and the housekeeping staff assisted me in preparing for out of town family for a graduation. They were kind and willing to assist in any way they could.
Stayed in May 2024
Reviewed: May 7, 2024
Matthew
United KingdomBreakfast was basic. It is a downgrade on previous years.
Stayed in May 2024
Reviewed: April 11, 2024
Beth
United States of AmericaWhen we checked in that evening the bedroom temperature was 81 degrees. The A/C had flipped a breaker & no one could come fix until the next day.
The room was very nice! All employees very friendly & helpful.
Stayed in April 2024
Reviewed: April 9, 2024
Frederick
United States of AmericaNo major complaints here
The room was clean and very comfortable, my injured back definitely appreciated this bed! Full hot breakfast was good, also the best hotel coffee of my trip.
Stayed in April 2024
Reviewed: April 8, 2024
Cheryl
United States of AmericaThere was nothing I didn’t like
Staff was nice, it was clean, safe, comfortable
Stayed in April 2024
Reviewed: April 1, 2024
Jones
United States of AmericaFood was poor
The breakfast was poor. Poor cooking and no variety
Stayed in March 2024
Reviewed: March 25, 2024
Billy
United States of AmericaBreakfast was just ok, would like to have drawers to put your clothes in.
Location, rooms, staff
Stayed in March 2024
Reviewed: March 12, 2024
Amanda
United States of AmericaRoom mix up. First receptionist acted as if she could have cared less. Her last statement was ‘it’s better to book directly instead of through third party’.
Breakfast was okay. Both day the staff at the breakfast bar was friendly. My room was not what I supposed to had according to Booking.com. Receptionist acted very nonchalant when I explained to her and showed her my upgrade I paid for. Long story short…. I did not get changed to another room nor did she try to help figure out my issue.
Stayed in March 2024
Reviewed: March 9, 2024
Eric
United States of AmericaCheck-in was a disaster. After booking and prepaying on Booking.Com, the hotel didn't have a record of the room being paid for and tried to bill me again. We finally worked it out, but it took a bit.
The staff was friendly and did a great job. The room was clean and comfortable.
Stayed in March 2024
Reviewed: March 9, 2024
Eric
United States of AmericaCheck-in was a disaster. After booking and prepaying on Booking.Com, the hotel didn't have a record of the room being paid for and tried to bill me again. We finally worked it out, but it took a bit.
We arrived later than expected, but the room was clean and the staff was very friendly. Checkout was smooth.
Stayed in March 2024
Reviewed: February 18, 2024
Lateia
United States of AmericaN:A
FREE PARKING AND FREE BREAKFAST GREAT LOCATION
Stayed in February 2024
Reviewed: January 18, 2024
James
United States of AmericaThe breakfast was so delicious!!! The location was perfect everything was right in the area me and my family will be staying there again in the future!!!
Stayed in January 2024
Reviewed: January 15, 2024
Tamela
United States of AmericaNothing
Room
Stayed in January 2024
Reviewed: November 22, 2023
Shannon
United States of AmericaThe only issue we had was the elevator getting stuck with our girls on it, but the maintenance team responded fast and got them out in a matter of minutes.
The site was exceptional!! Customer service was amazing. Our room was clean, spacious, and had everything we would need. The breakfast was delicious and great variety. We will definitely stay here again if we are ever in the area.
Stayed in November 2023
Reviewed: October 3, 2023
Barbara
United States of AmericaThe baseboards and impressions on the bathroom door were extremely dusty. The bathtub was quite slippery. A light bulb was out in our room.
The staff was extremely friendly and helpful. When their cable was out, they went out of the way to inform me and give me options on my stay. Impressive customer service.
Stayed in October 2023
Reviewed: September 30, 2023
Chimo41
United States of AmericaLong hallway to reach the room takes a toll on COPD sufferers,
Excellent, helpful reception staff. Good breakfast included!
Stayed in September 2023
Reviewed: September 17, 2023
Shene
United States of AmericaJuice was watered down.
Stayed in September 2023
Reviewed: September 14, 2023
Tiffany
United States of AmericaN/a
The staff was nice and courteous the room was cozy
Stayed in September 2023
Reviewed: August 11, 2023
Mindi
United States of American/a
the room was clean and bed was comfortable
Stayed in August 2023
Reviewed: July 31, 2023
Kimberly
USANo complaints about this facility or staff.
The beds were comfortable. The ONLY complaint I had was around 6am each morning it got a little warm, but that could have been the fault of the sun. Breakfast was good and although I really didn't need the staff, each one I encountered spoke and were very courteous and welcoming. There are plenty of eateries and entertainment very close by. This is our second time stay and there will definitely be a 3rd.
Stayed in July 2023
Reviewed: July 19, 2023
Shira
IsraelNothing
Very clean hotel
Stayed in July 2023
Reviewed: July 17, 2023
Shanta
United States of AmericaNothing
Room breakfast and pool
Stayed in July 2023
Reviewed: July 15, 2023
Mary
United States of America?
Great location
Stayed in July 2023
Reviewed: June 18, 2023
Alicia
United States of AmericaThe cleanliness of my room was not what I expected. The work table/desk had something all over it, so it had obviously not been wiped down. The bathroom shelf was dusty and dirty.
spacious room and lobby amenities
Stayed in June 2023
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