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  5. Reviews of Hampton Inn & Suites Montgomery-Downtown

Reviews of Hampton Inn & Suites Montgomery-Downtown This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

100 Commerce Street, Montgomery, AL 36104, United States of America

#16 of 61 hotels in Montgomery

Guests' Choice

Review Score

Based on 727 hotel reviews

8.0

Score breakdown

  • Cleanliness

    8.5

  • Comfort

    8.4

  • Location

    9.0

  • Facilities

    8.0

  • Staff

    8.8

  • Value for money

    7.8

  • Free WiFi

    8.8

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: May 6, 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The breakfast fell way below expectations as there was not a lot of options. Only managed to get an egg,sausage,a waffle and juice. Their breakfast menu could use a bit of updating and also they should replenish the food. Breakfast is 6 to 10,I got there around 9.30 and whatever pastries had been there were finished and they did not add any and a lot of people came in after me.

    The hotel is in a nice central place with close proximity to nice restaurants and a good night life. It made for the perfect weekend getaway. Check in was fast and efficient.

    Stayed in May 2024

  • Reviewed: April 30, 2024

    8.0
    Warm accomodating and hospitable.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Some old school plumbing that was fixed.

    Location. Staff.

    Stayed in April 2024

  • Reviewed: April 28, 2024

    8.0
    It was fine.
    • Business trip
    • Solo traveler
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Expensive

    Location

    Stayed in April 2024

  • Reviewed: April 12, 2024

    8.0
    Great stay, spioled by billing errors of the hotel.
    • Leisure trip
    • Family with young children
    • King Room - Non-Smoking
    • Stayed 1 night

    Was charged for 3 rooms when only booked 2. Still awaiting the hotel to respond to query.

    Room was comfortable.

    Stayed in April 2024

  • Reviewed: March 15, 2024

    7.0
    We liked Montgomery. This beautiful old building, however, needs some serious love.
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 2 nights

    The room wasn't clean. When we arrived, we checked for bedbugs, of course, but then used wet wipes on everything else. It was dirty. The remote, door handles, lamps, tables all needed a better cleaning. And unfortunately, we didn't much like the mold in the shower corners or the missing baseboard and VERY shaky shower doors. We have encountered that before at another Hampton, and we may be changing hotels as a result. Lukewarm water was not good, either. And what's this "we clean your room every OTHER day?" For the amount you charge, you really should be providing better room service. Finally, powered eggs? Rubbery sausage? Breakfast = bleh! I really miss the breakfasts we used to get at Hampton, not to mention the afternoon cookies!

    Your staff is excellent. Very friendly and fast to respond at the front desk, breakfast area, and valet. We spent time visiting with a friend in the lobby, too, and encountered friendly staff again and again.

    Stayed in March 2024

  • Reviewed: January 31, 2024

    9.0
    Great hotel in Downtown Montgomery.
    • Leisure trip
    • Solo traveler
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 3 nights

    Great location. Walking distance to everything. Staff very helpful.

    Stayed in November 2023

  • Reviewed: January 25, 2024

    9.0
    It was great and would book again.
    • Leisure trip
    • Family with young children
    • Non-Smoking Double Studio with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    Comfortable beds and friendly staff

    Stayed in January 2024

  • Reviewed: January 23, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    There wasn’t any parking

    Stayed in January 2024

  • Reviewed: December 25, 2023

    9.0
    Super stay !!!!!!
    • Leisure trip
    • Family with young children
    • Non-Smoking Double Studio with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    Valet parking is too pricey ! No other hotel parking options were available. Parking options were street or paid parking deck. We were blessed to have free weekend parking on the street without feeding the meter during the weekend. Sofa in the room was NOT comfy at all.

    Location,value, and facilities were outstanding. Had no real issues. Breakfast was super delicious. Great friendly staff. Definitely recommend staying for downtown activities.

    Stayed in December 2023

  • Reviewed: December 12, 2023

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Deluxe King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The front desk personnel

    Breakfast

    Stayed in December 2023

  • Reviewed: November 20, 2023

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Being able to bring our dog was great

    Stayed in November 2023

  • Reviewed: November 12, 2023

    8.0
    Perfect central location
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 2 nights

    Unprofessional front desk.

    Free street parking in front the hotel during the week-end. Location (Rosa Parks Museum, ...). All attractions walkable. Very nice breakfast staff .

    Stayed in October 2023

  • Reviewed: November 3, 2023

    9.0
    comfortable room , great location!
    • Leisure trip
    • Group
    • Non-Smoking Double Studio with Sofa Bed
    • Stayed 2 nights

    room was comfortable and spacious

    Stayed in October 2023

  • Reviewed: October 30, 2023

    9.0
    Na
    • Leisure trip
    • Group
    • Non-Smoking Double Studio with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    The breakfast

    Breakfast a little artificial

    Stayed in October 2023

  • Reviewed: October 23, 2023

    9.0
    Wonderful
    • Leisure trip
    • Travelers with friends
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Some issues with the room, breakfast could be better

    Great location, friendly and helpful staff, clean

    Stayed in October 2023

  • Reviewed: October 16, 2023

    8.0
    It was a good place to stay and I would stay agian.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights

    The staff was excellent. The breakfast was good. The hotel is located next to several wonderful places to visit and experience. I think it is a good place to stay. I would stay here again. Good job overall.

    Stayed in October 2023

  • Reviewed: September 21, 2023

    7.0
    Good
    • Leisure trip
    • Group
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Room needed some repairs.

    Comfortable rooms and good breakfast. Friendly staff.

    Stayed in September 2023

  • Reviewed: September 20, 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night

    Drapes in the room were not hung properly. Lampshades looked crackly, needed to be replaced. Cracked paint on windowsills. I know this is an old building but all the above made the room look shabby.

    location, friendly staff

    Stayed in September 2023

  • Reviewed: August 21, 2023

    7.0
    It was clean and secure. The staff was communicated very effectively.
    • Leisure trip
    • Couple
    • King Studio with Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The bed was lumpy

    Location, location, location.

    Stayed in August 2023

  • Reviewed: August 20, 2023

    9.0
    Nice place for the money.
    • Leisure trip
    • Couple
    • King Studio with Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    We had to get our keys redone because it wouldn’t let us in at 9:30 PM. The light over the sink didn’t work.

    Quiet, comfortable, clean, close to our event.

    Stayed in August 2023

  • Reviewed: August 14, 2023

    8.0
    Restful
    • Leisure trip
    • Travelers with friends
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The staff were great. Very friendly.

    Stayed in August 2023

  • Reviewed: August 7, 2023

    9.0
    This was our second time
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Room had quite a bit of dust buildup on the floors next to where the floor meets the wall. Not a huge deal but noticed it when putting luggage down.

    Breakfast was great! Lots of choices to eat. Staff was always very nice and helpful. Valet service staff were excellent especially Paul! Location was great, easy walk to restaurants. Love the shampoo and conditioner and body wash dispensers!!

    Stayed in August 2023

  • Reviewed: August 6, 2023

    8.0
    Lovely staff,decent location,seriously needs an upgrade.
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    They didn’t have enough staff to have the room ready on time. When we did get in the room we were left with a dirty towel from a previous guest and no toilet roll. The bed was so old that when you lay on it your head was higher than your feet and every time you got out of bed it squeaked. The property is very old. Our room had peeling paint and rotten windows. Shower was either cold or scalding hot. We did report things and the reception staff said they would make a note of it.

    The staff were very friendly.

    Stayed in August 2023

  • Reviewed: July 31, 2023

    9.0
    My stay was great.
    • Business trip
    • Travelers with friends
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    I wish it offered free parking. I wish the rooms had refrigerators and microwaves.

    I loved the downtown location.

    Stayed in July 2023

Showing 1 - 25

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