91-5431 Kapolei Parkway, Suite 900, Kapolei, HI 96707, United States of America
#4 of 12 hotels in Kapolei
Guests' ChoiceBased on 322 hotel reviews
8.8Cleanliness
9.1
Comfort
9.1
Location
9.0
Facilities
9.0
Staff
9.3
Value for money
8.2
Free Wifi
8.4
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: May 15, 2024
Jen
CanadaNothing
Wonderful clean hotel, friendly staff. Loved our stay here!
Stayed in April 2024
Reviewed: May 12, 2024
Laura
United States of AmericaGreat value. Free parking. After the hustle and bustle of Waikiki, this hotel was a great change.
Stayed in April 2024
Reviewed: May 8, 2024
Judith
United States of AmericaIt was extremely COLD throughout the building.
Everything - the staff from the front deck to housekeeping/maintenance were exemplary.
Stayed in May 2024
Reviewed: May 6, 2024
Cecelia
United States of Americanothing that I did not like.
I think we should have some Gluten Free Food choices for breakfast.
Stayed in May 2024
Reviewed: May 4, 2024
Canionero
United States of AmericaThe fridge didn’t keep anything cool
Clean and there was a lot of places to eat and shop at around it.
Stayed in May 2024
Reviewed: April 28, 2024
Michael
United States of AmericaLocation and the ease of getting groceries during the stay. The breakfast was outstanding.
Stayed in April 2024
Reviewed: April 25, 2024
Lauriston
United States of AmericaThere was no heat in the room
The breakfast, The employees being friendly and helpful. The shopping mall being right next door.
Stayed in April 2024
Reviewed: April 24, 2024
Oscar
United States of AmericaN/a
Professional and friendly staff very accommodating
Stayed in April 2024
Reviewed: April 13, 2024
Etueni
United States of AmericaCheck out time earlier than normal
Stayed in April 2024
Reviewed: April 12, 2024
Monique
United States of AmericaThere wasn’t really anything I didn’t like about it. I like everything.
Local atmosphere
Stayed in April 2024
Reviewed: April 12, 2024
Clifford
United States of AmericaIf the room had drawers to put some of our clothes. Toilet had to be recaulked due to cracks and dirty appearance. The treadmills in the work out room were not running on several occasions and I had to call for maintenance service. No yoga mats to do floor exercises.
Breakfast was very good . Location to shops and restaurants excellent.
Stayed in April 2024
Reviewed: April 10, 2024
Joanne
CanadaNo concerns.
Very nice breakfast Clean and comfortable rooms with everything you need Staff was invariably pleasant and helpful. Very close to shopping, restaurants etc. Different vibe from the huge crowds at Waikiki area which we really appreciated.
Stayed in April 2024
Reviewed: April 5, 2024
Sheira
United States of AmericaNot enough washing machines, only 2 for such a huge hotel
Everything was wonderful staff included!
Stayed in April 2024
Reviewed: April 1, 2024
Mabute
United States of AmericaGreat Breakfast! Rooms are always clean! Awesome staff all around!
Stayed in March 2024
Reviewed: April 1, 2024
Andrea
United States of AmericaThere was no fan for venting steam from the shower. The beds were a bit hard
The breakfast was good. Plenty of options
Stayed in March 2024
Reviewed: March 31, 2024
Brian
United States of Americapillows were too cheap and too small
breakfast was great. keep up the good work
Stayed in March 2024
Reviewed: March 29, 2024
Joyce
United States of AmericaA microwave in the room would have been nice. Our fridge was a lot smaller than we would have expected from the price of the hotel. There was not enough handicapped parking. 2 spaces for the whole hotel was not enough. We were only able to access those spaces once during our whole trip and never at night when we really needed it.
The breakfast was excellent, good variety, good supply. You didn't run out of variety at the very end of the breakfast window. The room was exceptionally clean and roomy. The shower head in the bathroom was awesome. The beds were very comfortable. The hotel was centrally located to the places we needed/wanted to go and it was wonderful to have good restaurants and grocery shopping nearby.
Stayed in March 2024
Reviewed: March 28, 2024
Stacey
United States of AmericaThe parking filled up in the evenings and sometimes it was difficult to find a spot.
Everything was great during our stay. The gym was clean, the free breakfast had good options, and housekeeping cleaned our room daily (even though their policy says every other day).
Stayed in March 2024
Reviewed: March 27, 2024
Shelby
United States of AmericaLocation! Location! Location! Spacious, clean and convenient. Staff was friendly and breakfast was tasty. Definitely our new go-to hotel on Oahu.
Stayed in March 2024
Reviewed: March 24, 2024
Jonathan
United States of AmericaAC would not work properly. Fortunately, weather wasn't that hot during our visit. Parking for Hotel is shared with mall, which was not good when events were present.
Cleanliness and location.
Stayed in February 2024
Reviewed: March 23, 2024
Aaron
United States of AmericaDon't have any complaints. Maybe add one more waffle station.. since that is popular.
We have stayed twice while in Hawaii. If you want a new clean competitive priced hotel. If you don't mind waking up and not seeing the ocean. Remember you are on a island you can be at the beach in 10 min. For us I could not beat the breakfast and free parking. The staff was great. It's also in a mall so shopping is right there and they had music on the weekends. There are good restaurants nearby in the outdoor mall. Foodland is a good place to eat at also. Hawaii is a beautiful place on earth it's great to have a home base to come back to and the Hampton inn suites is mine.
Stayed in March 2024
Reviewed: March 3, 2024
Jan
GermanyAC was very cold and not really adjustable in the room (control had no effect). Windows could not be opened. Bathroom felt not really therefore. Ridiculous(!) amount of waste every day especially for breakfast. Breakfast room rather small. Unfortunately typically US hotel issues - so likely would stay here again.
We stayed two weeks on Oahu. This hotel was perfect to explore the island (all directions) and park the car for free in front of the hotel. Many options to eat and shop next door. Hotel in rather good shape for US hotels. No hidden fee. Washing/drying machines on site. Safe neighborhood. Beach with car nearby (nice: Ko Olina!) but no typical beach hotel
Stayed in February 2024
Reviewed: February 25, 2024
Diego
CanadaWe did not have to visit the business area shops, and the mall. They are just a few minutes' walking distance.
Friendly staff Clean Comfortable bedding Breakfast: many options Parking
Stayed in February 2024
Reviewed: February 15, 2024
Ronald
United States of AmericaShower was ok, but would prefer a hand held sprayer.
The breakfast was good. Room was a good size and comfortable. Courteous staff and helpful.
Stayed in February 2024
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content