77 E Polk St, Downtown Phoenix, Phoenix, AZ 85004, United States of America
#20 of 132 hotels in Phoenix
Guests' ChoiceBased on 751 hotel reviews
8.7Cleanliness
9.2
Comfort
9.2
Location
9.0
Facilities
8.9
Staff
9.1
Value for money
8.4
Free WiFi
8.4
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: May 11, 2024
Catherine
United States of AmericaPaying for packint
Breakfast wasn't bad. Location was good but we had to pay for packing! Not cool!
Stayed in May 2024
Reviewed: May 9, 2024
Lorin
New ZealandBreakfast very limited and lacking.
Location, staff, rooms all excellent. Very poor breakfast.
Stayed in May 2024
Reviewed: May 7, 2024
Christine
United States of AmericaLocation, cleanliness, friendly staff
Stayed in May 2024
Reviewed: May 4, 2024
William
United States of AmericaThe breakfast was normal for such a facility. The woman running the bar/grill at night was truly exceptional. She was friendly and provided great information.
Stayed in April 2024
Reviewed: May 4, 2024
Loubna
CanadaThe hotel was perfectly located in Phoenix Downtown. The room was beautiful and bed confortable.
Stayed in April 2024
Reviewed: May 3, 2024
종학
South KoreaHard to book business room.
breakfast was really good. Room was also good.
Stayed in April 2024
Reviewed: May 2, 2024
Sandi
United States of AmericaNothing
Staff, follow up, comfort
Stayed in April 2024
Reviewed: April 29, 2024
Robert
United States of AmericaFriendly and helpful staff. Easy check in. Room as clean and comfortable. Free breakfast was excellent!
Stayed in April 2024
Reviewed: April 25, 2024
Jose
United States of AmericaNothing
Stayed in April 2024
Reviewed: April 21, 2024
Tonya
United States of AmericaPrices were incredibly high but apparently everything is in that area.
Clean. Very nice facility. Comfortable bed.
Stayed in March 2024
Reviewed: April 11, 2024
Meghan
United States of AmericaThe customer service was great. Gabre greeted us upon our arrival and was able to get us into our room early. She was so friendly and welcoming. We were in town for the mens NCAA basketball final four tournament. Our first two nights in town we stayed in another hotel in North Phoenix. Then when our team won their final four game we booked the Hampton Inn and Suites for our remaining days in town. Gabre was a breath of fresh air from where we had stayed the first two nights. The hotel and rooms were newly renovated and very clean. The location is perfect. We were able to walk everywhere we needed to in Downtown Phoenix for the various NCAA final four events. There were also plenty of restaurants, bars, and breweries in walking distance.
Stayed in April 2024
Reviewed: April 6, 2024
Kamen
United States of AmericaThe air conditioner kept going on and off- interrupted our sleep. Issue was resolved after the boss fixed the problem.
Breakfast was good.
Stayed in April 2024
Reviewed: April 5, 2024
Rochelle
United States of AmericaWe were disappointed there was no pool. Parking was expensive.
Breakfast was very good. Hot and plentiful. Clean, well stocked and staffed. Rooms were very nice. Plenty of room. Could have used more drawer space but we managed.
Stayed in April 2024
Reviewed: April 2, 2024
Donna
United States of AmericaHousekeeping did not fully refresh room each day. Parking was valet and cost $42 per day.
The property was an easy walk to the convention center and close to many restaurants. Breakfast was good and available early.
Stayed in March 2024
Reviewed: April 1, 2024
Grainne
United States of AmericaNo parking
Very spacious room and very comfortable for four of us
Stayed in March 2024
Reviewed: March 31, 2024
Ma
United KingdomHard to find parking
Great location.
Stayed in March 2024
Reviewed: March 31, 2024
Griffith
United States of AmericaThe bed wasn't very comfortable.
The staff was very friendly. The room was clean and centrally located to our activities.
Stayed in March 2024
Reviewed: March 31, 2024
Denise
United States of AmericaWe had an awful water pipe knocking from our shower, which made it difficult to keep sleeping once the first person in our room was awake. Not many grab n go options for breakfast.
Came to tour ASU Downtown Phoenix campus and catch the opening series of 2024 MLB. Hotel was walking distance to both, and was 15 minutes or less from the airport...but not at all noisy.
Stayed in March 2024
Reviewed: March 30, 2024
Nik
United States of AmericaNothing. All good.
Excellent stafd. Meredith on front desk allowed me to check-in early and was very professional and helpful. Great breakfast options. Large room. Hotel very clean.
Stayed in March 2024
Reviewed: March 29, 2024
Sandra
United States of AmericaThe only thing that I did not like were the pillows.
Very friendly, clean, and comfortable.
Stayed in March 2024
Reviewed: March 28, 2024
Sherry
United States of AmericaMy room was right over garage so had to get used to trucks backing up in the early mornings, but I got used to it
The staff were excellent, location was great and for the price was good deal I loved being near ASU
Stayed in March 2024
Reviewed: March 19, 2024
Vammy
United States of AmericaFinding parking was not great
Very nice and clean
Stayed in March 2024
Reviewed: March 18, 2024
Salvador
United States of AmericaPrice
Location
Stayed in March 2024
Reviewed: March 18, 2024
Aga
United States of AmericaValet parking - paying for the parking and I felt pressure of giving gratuity every time I needed my car.
Breakfast was great. I liked the access to coffee all day.
Stayed in March 2024
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content