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  5. Reviews of Hampton Inn & Suites Portland West

Reviews of Hampton Inn & Suites Portland West This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

1210 Brighton Ave, Portland, ME 04102, United States of America

#8 of 25 hotels in Portland

Guests' Choice

Review Score

Based on 532 hotel reviews

8.6

Score breakdown

  • Cleanliness

    9.1

  • Comfort

    9.0

  • Location

    8.3

  • Facilities

    8.9

  • Staff

    8.8

  • Value for money

    8.2

  • Free Wifi

    9.1

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: May 25, 2024

    10
    The front desk staff is exceptional!
    • Leisure trip
    • Couple
    • Queen Room with Bath Tub - Mobility Access/Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Some construction in the area…not the hotel’s fault.

    It’s close to a grocery store, REI, Panera & our daughter’s!

    Stayed in May 2024

  • Reviewed: May 21, 2024

    10
    Great place to stay!
    • Leisure trip
    • Couple
    • Queen Room with Bath Tub - Mobility Access/Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    We came late at night and were greeted by a nice gentleman who knew who I was. It took less than 2 minutes to check in. Room was large and clean. Breakfast had a lot of options. It was quiet and comfortable stay. We highly recommend this hotel.

    Stayed in May 2024

  • Reviewed: May 14, 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights

    There could be better lighting in the parking lot.

    The facility was very clean. The breakfast was limited but was good with the choices that were there.

    Stayed in May 2024

  • Reviewed: May 7, 2024

    10
    Enjoyable time with friends. We had a connecting rooms.
    • Leisure trip
    • Travelers with friends
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Good location , free parking

    Great breakfast

    Stayed in April 2024

  • Reviewed: May 5, 2024

    9.0
    I wouldn’t of asked for anything more
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    I can’t think of anything I didn’t like

    Excellent breakfast, comfy beds, clean and modern, nice bench outside away from the door and in a lighted safe spot, for me, as a smoker, to sit on

    Stayed in April 2024

  • Reviewed: May 2, 2024

    10
    Clean & Comfortable, Room Decor & Set-Up?
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    It wasn't really bad, but it was weird that the bed wasn't facing the tv and the TV was to the right of the bed and made it difficult to watch TV from the bed. There was a couch in front of the TV but prefer watching TV from the bed. Also, I couldn't understand the three random colored strips on the wall that looked like colored test strips when the rest of the room had a nice suttle grey theme with nice pictures on the wall. The colored strips were just random and made no sense what so ever.

    The hotel and room were very clean. The bed was very comfortable . The staff were very nice and pleasant. We very much enjoyed our stay and would stay again.

    Stayed in May 2024

  • Reviewed: May 1, 2024

    9.0
    Comfy, clean and a warm welcome
    • Leisure trip
    • Family with young children
    • King Studio Suite - Non Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    No towels in pool

    Super clean room and comfy bed

    Stayed in February 2024

  • Reviewed: May 1, 2024

    10
    Really decent place to stay’!
    • Leisure trip
    • Couple
    • King Studio Suite - Non Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Side door didn’t let us in so we had to walk around front with bags and such and mini fridge didn’t shut all the way

    The Location was just perfect and it was clean and bright! The breakfast was superb compared to other spots. Really appreciated that! Also, it’s safe and affordable which Is a great plus

    Stayed in April 2024

  • Reviewed: April 30, 2024

    10
    Clean and comfy
    • Leisure trip
    • Family with young children
    • Queen Room with Bath Tub - Mobility Access/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Not as close to airport as I thought.

    Very clean and comfortable

    Stayed in April 2024

  • Reviewed: April 19, 2024

    10
    Returning from a family trip and stopped halfway for a rest here.
    • Leisure trip
    • Family with young children
    • King Studio Suite - Non Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Mini fridge did not work but we didn’t need it so didn’t bring it to staff’s attention to fix. Sofa bed was not very comfy but fine for little kids. Highway traffic was a little noisy but we travel with a sound machine so not a big deal for us.

    Upgraded to suite which was spacious and enjoyable. Very comfortable bed and nice bathroom too. Kids loved the pool which was nice and warm which is not always the case with indoor hotel pools. Breakfast was also good with plenty of options. Check in/out quick and easy. Hotel was clean, safe, quiet. Would definitely stay again.

    Stayed in April 2024

  • Reviewed: April 9, 2024

    10
    Great stop on our way to Boston!
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Only complaint is the bathroom door is one of the sliding modern doors, which is a little risky with little kids around for privacy. It’s beautiful though.

    Great location, comfortable and clean rooms with a pool and work out space. Hotel was very close to good food and some shops within walking distance. The continental breakfast is always a bonus and helpful for families!

    Stayed in March 2024

  • Reviewed: April 7, 2024

    10
    Great place, definitely great bang for your buck.
    • Leisure trip
    • Family with young children
    • Queen Room with Bath Tub - Mobility Access/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    The bed and pillows were super cushy and comfortable. The breakfast was great. Constant access to coffee was awesome. Free parking. Rooms didn’t feel cramped. Nice shower. Everything was clean.

    Stayed in April 2024

  • Reviewed: March 31, 2024

    10
    Relaxing
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 1 night

    N/A

    Everyone was really nice. Place was exceptionally clean.

    Stayed in March 2024

  • Reviewed: March 19, 2024

    10
    Exceptional
    • Leisure trip
    • Group
    • Queen Room with Bath Tub - Mobility Access/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    I liked that the shampoo, body wash etc was sulfate free

    Stayed in March 2024

  • Reviewed: March 4, 2024

    8.0
    Wonderful stay
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    I was looking forward to a hot bath after a 5 hour ride and was disappointed to have been given a room with only a shower, but that could have been on me when booking and didn't notice.

    The room was clean, and the hallways and common areas were clean as well. Surprisingly, we could not hear the traffic from the interstate. Breakfast was great with lots of options. We have found our new home away from home.

    Stayed in March 2024

  • Reviewed: February 26, 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Breakfast was a little scarce. Should have more choices for hot breakfast. Coffee tasted burnt.

    It was so clean! Loved the colors and decor.

    Stayed in February 2024

  • Reviewed: February 23, 2024

    10
    Very nice
    • Couple
    • King Studio Suite - Non Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Nice place. We would definitely recommend.

    Stayed in February 2024

  • Reviewed: February 20, 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • King Studio Suite - Non Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Nothing within walking distance

    Very clean. Staff was helpful.

    Stayed in February 2024

  • Reviewed: February 20, 2024

    8.0
    The room itself was very large and comfortable. Loved it. The location of the hotel was great. We only interacted with t
    • Leisure trip
    • Couple
    • King Studio Suite - Non Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The pool wasn’t too warm and there were a couple used bandaids on the side. Lots of kids because of kid break. The back door also didn’t work. We were told it only did during the daylight but still didn’t then with our card. That wasn’t horrible just kinda an inconvenience since our room was right there.

    I liked the location, free parking. Easy to get in and out with the light there. Close to the city and highway.

    Stayed in February 2024

  • Reviewed: February 12, 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • King Studio Suite - Non Smoking
    • Stayed 1 night

    Good value for money. Friendly and helpful staff. Overall good experience. Will come again. Not a luxury Hotel but that was not our expectation.

    Stayed in February 2024

  • Reviewed: February 7, 2024

    10
    Will stay here again and have already recommended it to others
    • Leisure trip
    • Couple
    • King Studio Suite - Non Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    When reserving through booking.com on two occasions the booking didn’t show on their system. The first time I was charged twice and had to correct them. The second time had to call booking.com for a hotel specific confirmation number. A bit inconvenient but excellent hotel.

    Love the rooms and how clean they are. Coffee and tea always available.

    Stayed in February 2024

  • Reviewed: February 5, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • King Studio Suite - Non Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Nothing

    It was a great beautiful room. Convenient location

    Stayed in February 2024

  • Reviewed: February 3, 2024

    8.0
    Was told one price, but was charged a higher one
    • Leisure trip
    • Couple
    • King Studio Suite - Non Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Elevator got stuck and key maker was not working

    Nice friendly staff

    Stayed in February 2024

  • Reviewed: January 25, 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted from a mobile device

    Really close to everything. Pretty big parking, but not too big where you have to walk a while to get to your car.

    Stayed in January 2024

Showing 1 - 25

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