3815 Airway Dr., Santa Rosa, CA 95403, United States of America
#6 of 32 hotels in Santa Rosa
Guests' ChoiceBased on 115 hotel reviews
8.9Cleanliness
9.4
Comfort
9.6
Location
9.2
Facilities
9.4
Staff
9.4
Value for money
8.6
Free Wifi
8.5
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: May 29, 2024
Margaret
United States of AmericaNothing
It was nice
Stayed in May 2024
Reviewed: April 16, 2024
Brown
United States of AmericaAll very good
Stayed in April 2024
Reviewed: April 8, 2024
James
United States of AmericaClean well kept hotel
Stayed in April 2024
Reviewed: March 29, 2024
Susan
United States of AmericaNa
Very clean and comfy nice and accommodating staff
Stayed in March 2024
Reviewed: March 29, 2024
Loretta
United States of AmericaAll was good. No complaints!
It was a good variety to choose from.
Stayed in March 2024
Reviewed: March 8, 2024
Jennifer
United States of AmericaNo hot tub or indoor pool
Need more gluten-free options
Stayed in March 2024
Reviewed: February 18, 2024
Jack
United States of AmericaNo suggestions here.
It was a great room, liked the bathroom, the couch and desk were nice as well.
Stayed in January 2024
Reviewed: February 10, 2024
Jocelyn
United States of AmericaBed was strangely hard and uncomfortable but otherwise it was great.
Very convenient to Sutter medical building for medical appointments
Stayed in February 2024
Reviewed: January 21, 2024
Victoria
United States of AmericaBeautiful, clean, wonderful staff, delightful rooms, cool TV, a bar that serves dinners and snacks, nice breakfast, coffee all day, nice location, nice design sensibility
Stayed in January 2024
Reviewed: January 1, 2024
Challen
United States of AmericaNo glass mug to microwave.
Very comfortable to stay. Will stay again. Bathroom design: Near mirror shelf to put toiletries, Towel racks on top of the sink, slide door. Room design: Easy switch, large luggage stand.
Stayed in December 2023
Reviewed: January 1, 2024
Edward
United States of AmericaWish bar was open until 11 pm. Snack bar was good.
Good location and clean. Breakfast was good.
Stayed in December 2023
Reviewed: December 24, 2023
Susan
United States of AmericaEverything was perfect!
Front desk very friendly. I had to book the room shortly before arrival die a cancelled flight. Room upgrade which was a huge delight. Fantastic room, clean and modern! The breakfast was exceptional.
Stayed in December 2023
Reviewed: December 10, 2023
Cindy
United States of AmericaBeds could use a pillow top *A variety of pillow firmnesd would be better than 4 flimsy ones.
Staff was remarkable. Quit location with better than usual breakfast.
Stayed in December 2023
Reviewed: December 9, 2023
Diann
United States of AmericaClean and good location
Stayed in November 2023
Reviewed: November 26, 2023
Ryna
United States of AmericaI didn't really like the bedsheets. I prefer when the comforter is enclosed by two sheets so I do not touch the comforter.
The rooms were clean and the staff was nice
Stayed in November 2023
Reviewed: November 21, 2023
Debbie
United States of American//a
n/a
Stayed in November 2023
Reviewed: November 16, 2023
Greg
CanadaNothing
Very clean and modern. Staff was friendly and answered questions.
Stayed in November 2023
Reviewed: October 30, 2023
Eileen
United States of AmericaJust wish pillows weren’t so soft and the lobby wasn’t so cold, but otherwise no complaints.
Breakfast was very good. Lots of choices. The hotel was sooo clean. Bed extremely comfortable.
Stayed in October 2023
Reviewed: October 24, 2023
Terrence
United States of AmericaIT was hard to get the room service people to remove our trash.
WE loved the breakfast - there was a variety of foods (both hot and cold) and baked goods every day. And the coffee was very good. My mother loved the decaf coffee - she said it was one of the best she's' had. Oh, and the Urgent Care just across the sidewalk - was very convenient - one of us had to use the Urgent Care - so it was extremely easy to access the urgent care.
Stayed in October 2023
Reviewed: October 19, 2023
Cynthia
United States of AmericaCarpet in our room could use shampooing . Other than the carpet, the room was very clean.
Stayed in October 2023
Reviewed: October 11, 2023
Robert
United States of AmericaThe weather was a lot warmer than what we are used to we live on the coast of Washington and we could not get the air conditioner to go lower than 67 degrees was not enjoyable waking up sweating during our 6 days there. We asked a staff member and they us all the AC units are programmed not to go lower than 67 degrees we were on the first floor for security reasons we were not able to open the windows. The shower was big and nice the water flow is great doesn’t trickle out like a few other places we have stayed. My only fear is when you soap up the shower floor is very slippery, I put a hand towel on the shower floor and that helped with not slipping.
The breakfast was good we stayed 6 days and everyday it was a little different which was nice. The staff was really helpful and friendly. The hotel was very nice the bed was very comfortable which is a big plus.
Stayed in October 2023
Reviewed: September 28, 2023
Janine
Canadabreakfast was great
Stayed in September 2023
Reviewed: September 23, 2023
Avri
IsraelNo jacuzi
Excelent
Stayed in September 2023
Reviewed: September 14, 2023
John
United States of AmericaNothing
Property was beautiful and well cared for.
Stayed in September 2023
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content