Nothing... everything was perfect

Absolutely everything

Stayed in October 2022

Beds were awful and room was musty. Not a comfortable room.

location

Stayed in October 2022

Hotel only has 2 luggage carts which is unsatisfactory for when you check out w/a lot of luggage.

Front desk staff was very accommodating for some issues we had while we stayed there. Breakfast was good but wish they had trays for guests who still want to eat in there room.

Stayed in September 2022

We weren’t given the room we originally booked and

location distance for final destination

Stayed in August 2022

The breakfast was great with nice selections and a great staff worker keeping things full!

Stayed in July 2022

The bacon and eggs for breakfast were undercooked, the gym was out of service, the pool was out of service, there was no ice on our floor

The hallways were updated recently

Stayed in July 2022

The pool was not working which was extremely disappointing my two kids really wanted to swim. If I would’ve known the boss not working I would’ve stayed somewhere else. The room is clean but not that clean. Bathroom look like it needed a deep deep scrub. The hallways are more updated than actual rooms.

long black hairs in the shower walls. I have blonde hair. Looks like there was an eyelash that have fallen off… It was in my bed. And the pool was not working which was extremely disappointing my two kids really wanted to swim. If I would’ve known the boss not working I would’ve stayed somewhere else.

Stayed in July 2022

The pool room was a bit hotter than I would’ve liked and the breakfast could’ve been better.

The king suite was very nice and the pool!

Stayed in July 2022

the room was dirty to the point where I didn’t want to stay . the floor had nail clippings on it. there was hair in the bed. the bathroom had someone else’s hair in it.

Stayed in February 2022

it was easy to check in, the customer service staff was knowledgeable and attentive. Excellent location. The room, pool and entrance area were clean and welcoming.

Stayed in April 2022

Bathroom was disgusting upon arrival, one staff was Extremely rude because she had to open the pool room due to door not opening,

The balcony attached to the rooms

Stayed in March 2022

never pick up room I have stayed 2 nights

Stayed in March 2022

There wasn't really any negatives only that 1 of the 2 elevators was out of service but I didn't have to wait at any time for the elevator.

Staff was friendly, room was very clean, and the bed was comfortable!

Stayed in January 2022

Very clean and neat. Easy to get to off the highway

Stayed in November 2021

nothing i could eat.

Stayed in November 2021

wish the pool was warmer

Stayed in November 2021

It was OK! Because of COVID, it was wrapped up and enough food but not blentiful!

Stayed in September 2021

There was honestly nothing to dislike! It was perfect

I loved how clean everything was

Stayed in August 2021

I was there for 4 nights and nit once dud anyone make the beds, empty the trash or tidy ip. AND they have the balls to charge you for the “privilege”. I have stayed at the Westford hampton Inn many times before, and this is not the level of service I expect.

Stayed in August 2021

We went to the pool and had to ask for towels which were brought promptly. Someone was playing music the was extremely annoying. I didn’t enjoy the pool which I had been looking forward to. I went down later and there were a lot of noisy people in the pool. I didn’t feel welcome by the clerk who waited on us. She didn’t offer any help with finding a place for dinner. Maybe we were treated like unwelcome guests because we weren’t rewards members. She didn’t offer to sign us up.

The breakfast was a box consisting of 2 hard boiled eggs, a bagel and cream cheese and a yogurt and a banana. There was no juice or decaf coffee.

Stayed in August 2021

The breakfast???? We had to ask for a boxed breakfast which was a dry bagel, yogurt that was not what we like, and boiled eggs that were not cold. We were expecting the usual walk up breakfast with cinnamon buns, a protein egg and bacon or sausage, oatmeal, etc... so the girls would have a "good" breakfast before their games. I could not even get my own coffee (it was behind the desk) and had to wait for the person behind the desk to finish helping the people checking out/in/having issues. We were told, by the person behind the desk, that reason they were not offering the regular breakfast was because they were short staffed. Perhaps they can reimburse me some, since they didn't have to pay for staff? We have been traveling all over for the past month and this is the only hotel not making the food for breakfast. And please....let me at least get my own coffee while I wait! The cost of the room was way too much for what we got. We were with a sports travel team, who had a block that expired prior to us joining the team, so we missed out. They would not honor that team price. We stayed at the Holiday Inn Suites in Marlborough, MA, about 35 minutes away and they did match the block price there! I paid about $100 more than my team families paid.

Stayed in July 2021

No breakfast offered…just a sad cup of weak coffee…no explanation as to why! Not even a sign saying it was due to COVID restrictions…given directions to MacDonalds within walking distance…miserable way to begin a day!

Place was clean…

Stayed in July 2021

I booked this location for convenience the front desk staff was unsatisfactory. On checkin the clerk told me they didn’t have rollaways for our room that I requested when I booked this…finally I got one No towels in pool area. Was not told and wasn’t on website that they weren’t serving breakfast. I was offered a banana in a brown paper bag or a yogurt. I waited 20 mins at front desk for a cup of coffee with several others. Desk was unmanned for all that time we had to go look around for someone. Very disappointed in the facility,

Stayed in July 2021

The tub/shower did not drain, we had to replace our key card everyday, the pool temperature was maybe 70 degrees. Very disappointing.

Stayed in July 2021