777 Chase Parkway, Waterbury, CT 06708 , United States of America
#2 of 6 hotels in Waterbury
Guests' ChoiceBased on 287 hotel reviews
7.8Cleanliness
8.3
Comfort
8.3
Location
8.4
Facilities
8.0
Staff
8.5
Value for money
7.8
Free Wifi
4.0
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
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End of dialog contentReviewed: May 6, 2024
Elizabeth
United States of AmericaThere was no one at the front desk when I arrived and no way to paige someone (a bell, etc.)
Breakfast was good, the facility was clean, and the staff were friendly. The room was comfortable and looked nice. I also appreciated being able to check in early when I arrived several hours earlier than I expected.
Stayed in May 2024
Reviewed: April 29, 2024
Denardis
United States of AmericaLamp shade fell off lamp base. Lamp didn't work. Pool was closed and hadn't been told. Breakfast food fairly cool.
Good comfortable bed, nice shower, big room, breakfast
Stayed in April 2024
Reviewed: February 22, 2024
Arleatha
United States of AmericaThe pool wasn’t working Tv needs to be updated
I love the fact coffee all day and the breakfast is amazing so many options please don’t change that.
Stayed in February 2024
Reviewed: January 7, 2024
Robert
United States of AmericaYou must offer non pet rooms. I was told that corporate makes these decisions and I advise you to relay my message to them.
Breakfast was fine, room comfortable but you MUST offer some NON-PET rooms. Your entire hotel is pet friendly and every room allows pets, which is not right. Some rooms must be off limits for pets for those of us with allergies or who are not please with the idea of dogs on the beds.
Stayed in January 2024
Reviewed: December 21, 2023
Mackonis
United States of AmericaToo noisy on highway side of hotel. Had someone above my room that sounded like they were stomping around the room.
The location being close to highway.
Stayed in December 2023
Reviewed: November 30, 2023
La'kenya
United States of AmericaThe noise above my head from the people upstairs.
Stayed in November 2023
Reviewed: November 15, 2023
Stacy
United States of AmericaPool didntvwirk and website didnt say
Wonderful staff
Stayed in November 2023
Reviewed: November 2, 2023
Danielle
United States of AmericaOnly thing I didn't like was the noise from the person above our room. They were up all hours of the night moving things, and making a ton of noise. Not the hotels problem.
Staff was extremely pleasant, knowledgeable and gave recommendations for dining out. Also gave us cookies which was very sweet. The housekeeping noticed us leaving and asked which room number so she could tend to it. Very efficient staff!
Stayed in October 2023
Reviewed: October 30, 2023
Rodriguez
United States of AmericaDidn't like that there was an issue with the reservation as it was paid for but the hotel was saying booking.com never received payment but money was taken out my account. Outside of that everything else was perfect
Friendly staff and very helpful with any of our issues.
Stayed in October 2023
Reviewed: October 29, 2023
Patricia
IrelandA little dated but lovely
Stayed in October 2023
Reviewed: October 25, 2023
Rose
IrelandIf I had to say something that could be improved would be the chairs on the lobby very low too soft
Very comfortable, great facilities.
Stayed in October 2023
Reviewed: October 13, 2023
Jason
United States of AmericaThe room was very clean and comfortable. I loved the breakfast.
Stayed in October 2023
Reviewed: September 10, 2023
Vincent
United States of AmericaThe location
Stayed in September 2023
Reviewed: September 4, 2023
Tauscher
United States of AmericaThe room could’ve been cleaned better and so could the pool
Staff was friendly and were genuinely trying to give the guests the best experience possible
Stayed in September 2023
Reviewed: August 24, 2023
Christopher
United States of AmericaSome maintenance issues need to be addressed such as panic bar on second floor exit door disconnected. Wet floor outside pool area a real hazard. Elevators sounded like they needed servicing; somewhat disconcerting.
Breakfast was minimal with limited bread, and out of carton eggs. Nice to have coffee/tea available all day. Could use more seating and table room.
Stayed in August 2023
Reviewed: August 21, 2023
Maria
United States of AmericaThe only thing wrong was the WiFi in the entire hotel went down over the weekend during our entire stay!😱 Was it out of their control? Who knows but we were told that the neighboring areas were also out of WiFi
It is conveniently located close to the event we attended over the weekend in Oakville, Connecticut.
Stayed in August 2023
Reviewed: July 17, 2023
Angela
United States of AmericaNot enough towels
Better breakfast by far than the one in Kenne NH
Stayed in July 2023
Reviewed: June 27, 2023
Sarah
United States of AmericaNA
Great location, clean, friendly staff and worth the price
Stayed in April 2023
Reviewed: June 19, 2023
Stephanie
USAUncomfortable beds
Continental breakfast, pool
Stayed in June 2023
Reviewed: June 13, 2023
Hernandez
United States of AmericaEasy to access from I-84 and surprisingly quiet, even with a hotel full of families for a softball/baseball tournament. Breakfast was very good!
Stayed in June 2023
Reviewed: June 10, 2023
Susan
United States of Americahard to believe this property doesn’t have a restaurant or bar on site
terrible place for hotel - very busy and parking was terrible
Stayed in May 2023
Reviewed: May 18, 2023
Jeff
United States of AmericaParking was overcrowded or distant from entrance for our room area.
Breakfast was great, room was comfortable and clean. Very busy place. Nice location - central to what we needed.
Stayed in May 2023
Reviewed: May 13, 2023
S
United States of AmericaCouldn’t connect to internet ~
Friendly staff at front desk ~ conveniently located
Stayed in May 2023
Reviewed: April 13, 2023
Marlene
United States of AmericaThe only thing we did not like is somebody on the third floor was smoking weed and it was disgusting. It had nothing to do with the staff but it should really be addressed that it is no smoking zone
The breakfast was very good and it was an assortment of different things to eat.
Stayed in April 2023
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