5800 Universal Boulevard, Orlando, FL 32819, United States of America
#102 of 386 hotels in Orlando
Guests' ChoiceBased on 1454 hotel reviews
8.6Cleanliness
9.0
Comfort
9.1
Location
9.7
Facilities
8.9
Staff
9.0
Value for money
7.6
Free Wifi
7.8
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: May 27, 2024
L
United States of AmericaThe breakfast food wasn’t very good, no flavor
Great pool, great room, amazing staff
Stayed in May 2024
Reviewed: May 25, 2024
Melanie
United KingdomLocation and comfy beds
Stayed in May 2024
Reviewed: May 25, 2024
Linda
United KingdomVery expensive
Central location
Stayed in April 2024
Reviewed: May 25, 2024
Brian
United KingdomExcellent location and amenities. Would recommend club level
Stayed in May 2024
Reviewed: May 24, 2024
Leanne
CanadaWould be nice to have a free bottle or two of water in the room
Location, beautiful hotel, pool open till 10pm, friendly and helpful staff, text communication for all needs.
Stayed in May 2024
Reviewed: May 24, 2024
Cathal
IrelandNothing - everything was great.
Lovely hotel. Great pool area & poolside bar was nice too. Rooms are spacious, modern & clean. All the staff members we encountered were friendly & helpful. The fast passes for Universal theme parks were a fantastic bonus - they are worth the stay alone as they are valid for the day of check in & the day of check out (for a 1 night stay). Special mention to John Power who really made us feel welcome. We will hopefully return some day & would highly recommend this hotel.
Stayed in May 2024
Reviewed: May 23, 2024
Garth
United KingdomRoom not serviced, therefore paper cups, shower gel etc ran out. Took an hour and a half to get replaced. WiFi outtage but not made aware. Thin walls and very noisy corridors between 1-2am, more like Benidorm than a premium hotel.
Great facilities, close to the theme parks. Universal Unlimited Express Passes a godsend. Lovely pillows.
Stayed in May 2024
Reviewed: May 18, 2024
Maria_rusitaus
RussiaIf I had to be picky: the outside of the windows in the room could have been cleaner and the two sink situation (one inside and one outside of the bathroom) significantly reduced the capability to close the door to the bathroom comfortably.
Ideal location and fantastic perks to make a fantastic vacation at the parks. With just two days right at the beginning of our vacation we didn't even have time to try everything out (all the facilities like swimming pool and perks like water taxi).
Stayed in April 2024
Reviewed: May 16, 2024
Aixa
United States of AmericaAttention in kitchen restaurant.
Attention cleaning
Stayed in May 2024
Reviewed: May 13, 2024
Duncan
United KingdomEverything is so expensive, just because yo can charge four/five dollars for a bar of chocolate doesn’t mean you should. It lets the hotel and the park
Brilliant location and lovely hotel. Great staff
Stayed in April 2024
Reviewed: May 10, 2024
Stuart
United KingdomAbsolutely nothing
Great vibe
Stayed in May 2024
Reviewed: May 5, 2024
Jane
United KingdomIssue with payments being taken which has only just been resolved over two weeks after our return!
Location. Kitchen restaurant. Swimming pool. Decor throughout.
Stayed in April 2024
Reviewed: May 5, 2024
Justin
United States of AmericaPrice of food and drinks was outrageous for the low quality. This is ball park and Applebees level food in almost all cases.
Loved how close everything was, the theme, and the ability to rent a guitar for the stay!
Stayed in May 2024
Reviewed: April 29, 2024
Carol
United KingdomThat the cot we requested wasn’t in the room when we got access to the room. Causing the baby to go to bed later than we wanted
Good room sizes comfortable beds
Stayed in April 2024
Reviewed: April 21, 2024
Nichole
United States of AmericaExpress pass and water taxi to universal. Pool and DJ were awesome. Fun interaction for all.
Stayed in April 2024
Reviewed: April 15, 2024
Merey
United KingdomMany thanks to Hunter from reception for his kind and professional help.
Stayed in April 2024
Reviewed: April 14, 2024
Ronald
United KingdomNo teabags in the room. Had to buy from the shop. Only coffee/green tea is provided in the room.
Very up market and comfortable.
Stayed in April 2024
Reviewed: April 14, 2024
Louisa
United KingdomIt’s expensive so be prepared to pay top dollar for the best in the area.
It’s a fantastic place. Lots to do and it’s so close to the parks! The pool is awesome! The express passes are a definite bonus - skip the long queues and ride more rides!
Stayed in April 2024
Reviewed: April 13, 2024
Amy
United KingdomNothing
Theming
Stayed in February 2024
Reviewed: April 13, 2024
Jacki
United KingdomWe were unable to cast to the TV. Which was a slight problem for my hidden needs child however we managed.
Location perfect as we hit the parks. Room size again perfect. Nice and big fir 2 adults 2 teenagers.
Stayed in April 2024
Reviewed: April 12, 2024
Stuart
United KingdomThe Express Passes didn’t cover Hagrid’s Motorbike Adventure, which was a shame.
Facilities, Express Passes and the staff were all amazing.
Stayed in April 2024
Reviewed: April 11, 2024
Lindsay
United KingdomNa
Comfy beds, helpful staff and great atmosphere round the pool.
Stayed in April 2024
Reviewed: April 10, 2024
Tracy
United KingdomNothing
Close to universal
Stayed in April 2024
Reviewed: April 9, 2024
Natalie
United KingdomGreat location , stunning place
Stayed in April 2024
Bassano del Grappa, Italy
Medellín, Colombia
Supetar, Croatia
Vyborg, Russia
Istanbul, Turkey
Mimice, Croatia
Paris, France
Budva, Montenegro
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content