The pool needs to be heated, it’s indoor but it was a bit cold.

The suite was a good size, 2 bedroom king suite, beds were comfortable. The aesthetics was nice, staff was welcoming, good location. There is many restaurants & retail stores around, convenient that Walmart is across the street. The parking could have been explained a little better due to the construction on the parking garage, but glad it was free.

Stayed in May 2024

Munch noice from the open area at ground floor even that we stayed at the top floor.

I like the spacius rooms, free parking

Stayed in April 2024

Breakfast could be better. Cleaning rooms only for request was a bit odd. Do not turn AC down, there will be no fresh air in the room at all.

Transport to NYC is very convenient, bus arrives every 15-30 min and in 20-40 min you are on Times Square. Interesting design of the hotel. Rooms were much quieter than I would expect.

Stayed in May 2024

Good breakfast.

Stayed in April 2024

The cost was a bit too high

Room was spacious and good

Stayed in April 2024

Our room wasn’t as clean as it should have been. Empty wrappers were on the floor and behind the nightstands.

The hotel itself was nice. The breakfast was super.

Stayed in May 2024

Box springs dirty

Location staff and style

Stayed in May 2024

Some of the staff were a bit grumpy but all did a great job

The rooms were great and the elevators were fast

Stayed in April 2024

Minor things that I didn't like. The parking is a bit annoying since we had to park a bit far out of the way and then walk over to the hotel but at least the weather was nice. The bed wasn't the comfiest but not too big of a deal. Some of the breakfast foods seemed a bit stale but they were still good. Probably because we went down a bit late. And the room had coffee in it but no tea bags. Oh, and there is a $150 charge for incidentals that takes 3-7 business days to reflect back in your account that im definitely not fond of.

A HUGE room! A pull out couch and a very nice king bed. Loved the big window for the lighting. Had a microwave and mini fridge. TV was nice and big. There was thankfully a bathtub. Bathroom had nice amenities like mouthwash, Neutrogena soap, and even a little bag with cotton swabs and a nail file. The breakfast was so good! They even had nuggets and fries available. They actually make your omelets and waffles to order! Lots of sausage, bacon, bagels and toast, eggs, fruit, etc. The staff was very friendly and let us check in early. The hotel itself was gorgeous as well!

Stayed in April 2024

Prior to my stay I requested late check out. I was informed it would be 30$ before 3pm anytime after would be full day rate. Upon check in, I learned it was, 30$ PER HOUR past the standard 11am checkout time. I would have planned my trip differently had I known this information beforehand and chosen a different hotel. After expressing concern about the price difference, the woman I spoke to made no effort to correct the situation but instead chose to speak negatively about the staff member who gave me wrong information. Not nice.

The hotel is clean and located around plenty of restaurants.

Stayed in April 2024

Na

Clearness, staaf and location were great. Busb320 takes you in to ny

Stayed in April 2024

LoVed it . There are lots of negative feeedabck about the deposit, but i got mine back wihtjn a week. Its stavdatd stuff, but i guess people simply panick when they see this.

Stayed in April 2024

Breakfast was not to great but it was exceptional pool was cold I didn’t last for very long in there but my daughter is a little fish and loves to be in the water one we called and let them know the pool was cold the turned in the pool heater and I wasn’t told about the a $150 fee they charge when you check in and get it back 3 to 5 business days after your check out date when i book through booking and if they did I don’t see it I found when I got to the hotel.

The rooms view was perfect and it’s next to really good restaurants Walmart and about a 6 -7 minutes drive to the American Dream Mall

Stayed in April 2024

That they had a pool and breakfast

Stayed in April 2024

Overall good stay...locations was very apt as my work was exactly at the opposite exposition centre and all eating options were nearly located at walkable distance

Stayed in April 2024

The people in 221 were so loud all night

The cleanliness and smell was amazing

Stayed in April 2024

Had to wear a mask in the lobby the spray they use was sooo strong! Anyone with breathing problems might not want to stay here. They also spray the room bit did give me a room before they cleaned and sprayed it.

Stayed in March 2024

The breakfast could have been better with some fresh fruit but it was free so I can't complain too much about that. The rest of the hotel was dated. The lobby was horribly decorated. The chairs in the dining area were god awful. The room had a sad living area and the bedroom portion had a terribly sad chair in one corner. The lighting was terrible in every way.

Breakfast and parking were free. The bus stop to go into Manhattan was steps away and said bus stop had a ticket machine. Very straightforward layout. The plants were real! The room was spacious. The room also had a water station which was interesting.

Stayed in April 2024

Gym is very small but clean.

Good position. Room was big and clean. Shower was old but functional at the end. Fair breakfast and free parking (a real blessing). Great quality to price ratio.

Stayed in April 2024

The staff at front desk

Close to everything mostly American Dream

Stayed in April 2024

We booked that hotel for their indoor pool Which the staff claims it was closed on Sunday for cleaning and the sign states it will operate the next day. Which the other staff came in and claims no it’s for the whole week. And we didn’t get to enjoy what we picked up this place for.

Clean, good location and comfortable rooms.

Stayed in April 2024

This used to be Embassy suites. No problems to speak of- temperature in room was a little hard to regulate, not all the outlets worked. Some furniture was stained, even in the dining room, the chairs were stained. Breakfast- egg patties were horrible, but the rest was good. However, all the pastries left in their delivery boxes, all the silverware disposable- nothing wrong, but not what we were used to. All things change Place was quiet, no noise late at night.

Stayed in April 2024

N/A

Absolutely loved staying here, beautiful hotel, rooms were very very spacious nice steal for the price walking distance to multiple restaurants staff were very nice when checking in loved our stay! Bed was huge and comfy

Stayed in April 2024

N/A

Cleanliness and organization

Stayed in April 2024