130 2nd Avenue North, Franklin, TN 37064, United States of America
#12 of 37 hotels in Franklin
Guests' ChoiceBased on 128 hotel reviews
9.0Cleanliness
9.5
Comfort
9.4
Location
9.7
Facilities
9.3
Staff
9.5
Value for money
8.1
Free WiFi
8.1
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: April 29, 2024
Laura
United States of AmericaNA
Wonderful hotel and friendly staff. The attached coffee shop was great, nice menu and excellent coffee. Hotel is within walking distance to shops and several restaurants. Valet parking pricy but very efficient staff. Will definitely return.
Stayed in April 2024
Reviewed: April 14, 2024
Lisa
United States of AmericaPrice
Location to downtown and the amenities in the hotel.
Stayed in April 2024
Reviewed: March 30, 2024
Edward
United States of AmericaNothing
Location
Stayed in March 2024
Reviewed: March 26, 2024
Jennifer
United States of Americabeautifully relaxing. located in a perfect nook walking distance to town square coffee shops and bookstore.
Stayed in February 2024
Reviewed: March 16, 2024
Cooper
United States of AmericaThe food
Very welcoming
Stayed in March 2024
Reviewed: February 14, 2024
Paula
United States of AmericaBeautiful property, excellent location.
Stayed in February 2024
Reviewed: February 5, 2024
Jerry
United States of AmericaNothing to suggest
NA
Stayed in February 2024
Reviewed: January 28, 2024
Amanda
United States of AmericaBed was hard and didn’t have any extra blankets
Location and friendly staff
Stayed in January 2024
Reviewed: January 21, 2024
Autumn
United States of AmericaVery fancy, clean and the staff were exceptionally nice!
Stayed in January 2024
Reviewed: January 4, 2024
Keri
United States of AmericaNothing
Location, cleanliness, friendly staff
Stayed in December 2023
Reviewed: December 30, 2023
Joseph
United States of America$40 dollars for overnight parking was a little much. One day, after cleaning our room, the maids did not replenish our coffee and left dirty used cups on the coffee stand. I guessed they missed it! but we called down to the desk and everything was made right. quickly I might add.
Excellent location. Clean, impressive hotel. the coffee bar was also a nice feature in the morning. The bar area impressed me as did the staff as we "dropped in" with a party of 9 at about 8pm. We lucked out and were seated around the fireplace. Our waitress from the bar promptly got us menus and drinks. We had excellent burgers, Cobb Salad and pork rinds! Served quickly n what was a busy night.
Stayed in December 2023
Reviewed: December 22, 2023
Janice
United States of AmericaI don’t know who is responsible for this, but we upgraded to a king corner room with balcony, and they told us the corner room were not available. We were told Booking.com upgraded us to an unavailable room. I’m not really sure if we were compensated for this. We had a king room with balcony overhang a side street. I also learned that we would not get Hilton Honors points because we booked through Booking.com. I did not know this. I almost always use Booking.com, but will have to think otherwise if it’s a Hilton property. I also booked two Hampton Inns for my husband in November and I suppose no points for that. The food in the bar and restaurant was mediocre. My husband had to send his pasta dish back which is very unusual for him. The shrimp salad at the bar was TERRIBLE. SHOULD BE CALLED A SHRIMP DIP.
The location, and the fact it has a bar and restaurant.
Stayed in December 2023
Reviewed: December 8, 2023
Linda
United States of AmericaThe Christmas tree lighting was on Friday night and because of this the bar and lounge areas were absoutely packed with a lot of people not actually staying in the hotel. Saturday night was more normal!
The breakfast was excellent! Oh my, those cinnamon rolls are to die for!
Stayed in December 2023
Reviewed: October 18, 2023
Dennis
United States of AmericaThe first room we got was SO small and we thought we made a terrible mistake booking there (btw, we will NEVER use booking.com ever again! However, Harpeth went out of the way to satisfy our concerns. It turned out great!
Good. The food was good! It was quick and easy
Stayed in October 2023
Reviewed: September 20, 2023
Susan
United States of AmericaI liked it had a breakfast cafe and the outdoor space was lovely
The beauty of the Hotel and it location
Stayed in September 2023
Reviewed: September 5, 2023
Nanette
United States of AmericaOrdered room service which seemed alittle over priced.
The Bathtub was wonderful & relaxing
Stayed in September 2023
Reviewed: August 11, 2023
Joann
United States of AmericaParking, restaurant
Location, room was very nice
Stayed in July 2023
Reviewed: July 25, 2023
Jennifer
United States of AmericaFriendly, helpful, engaged staff! Manager was there opening doors for people and engaging with people. Front desk staff were always helpful and saying hello. Valet staff was top notch as well. Cleanest stay we’ve had to date. They truly go above and beyond.
Stayed in July 2023
Reviewed: July 22, 2023
Cade
United States of AmericaA little noisy outside of the windows.
Awesome location!
Stayed in July 2023
Reviewed: May 8, 2023
Sonja
United States of Americanothing
It was good and priced appropriately.
Stayed in May 2023
Reviewed: April 20, 2023
Carolina
Costa RicaNothing
Everything
Stayed in March 2023
Reviewed: April 5, 2023
Anne
United States of AmericaNEED another MIRROR (Mirrors) somewhere besides JUST the BATHROOM !!!!! It was VERY inconvenient!!!!! We had a “suite” with a pull out bed & not even a decorative one in there. For 3 women, it delayed us SO much !!!
Being able to stay overnight in downtown Franklin. All people were very friendly and welcoming.
Stayed in March 2023
Reviewed: December 15, 2022
Michelle
United States of AmericaThe Bar closed a little early for us but that really is the only thing.
Everything! The hotel itself, location and staff. The food at the restaurant was amazing and the drinks at the bar were well crafted. All the staff was super friendly and helpful too.
Stayed in December 2022
Reviewed: October 8, 2022
James
United States of Americacan't think of anything
loved the setting and interior designs. wonderful staff.
Stayed in October 2022
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content