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  5. Reviews of Caesars Palace Hotel & Casino

Reviews of Caesars Palace Hotel & Casino This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

3570 Las Vegas Boulevard South, Las Vegas Strip, Las Vegas, NV 89109, United States of America

#156 of 218 hotels in Las Vegas

Guests' Choice

Review Score

Based on 6066 hotel reviews

7.4

Score breakdown

  • Cleanliness

    8.2

  • Comfort

    8.3

  • Location

    9.0

  • Facilities

    7.8

  • Staff

    7.5

  • Value for money

    7.1

  • Free WiFi

    7.5

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Showing 1 - 25

  • Reviewed: May 15, 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Julius Deluxe Room 2 Queens Non-Smoking Mobility Roll-In
    • Stayed 1 night
    • Submitted from a mobile device

    I saw bug dusts in the bed…. Also in the towel, there were something too..

    Hotel lobby representative was so kind and helpful. The room view was so good and nice. With wide and comfortable beds were so good. Also the location is next to Bellajio hotel, it was easy to walk to look strip.

    Stayed in May 2024

  • Reviewed: May 13, 2024

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Julius Deluxe Room King Non-Smoking
    • Stayed 2 nights

    As we walked into the hotel, the smell of smoke was overwhelming compared to other hotels we visited during our stay. Check-in was lengthy, and they really pushed up-grading rooms. I requested a medical refrigerator with my reservation, which was not in the room upon arrival. When I tried to call guest services, the room phone did not work, so I had to go down to guest services. The refrigerator was not delivered the next day. The air was very stale, and we had to step outside regularly just to get some fresh air.

    The room was spacious and the bed was very comfortable. The food was also excellent!

    Stayed in May 2024

  • Reviewed: May 12, 2024

    7.0
    We enjoyed our 5 night stay at the resort - hotel customer service could have been better
    • Leisure trip
    • Family with young children
    • Julius Deluxe Room King Non-Smoking
    • Stayed 5 nights
    • Submitted from a mobile device

    We found the check in /customer service to be sub standard. I booked 3 rooms on one reservation to find they put us in 3 separate towers - then tried to sell us upgrades to put us together. This felt like a ploy by the hotel. I was then advised that one of the rooms was in the distant tower as I had booked a ‘handicapped’ room - when I advised that I hadn’t requested such room the lady checking us in went on to argue with me! I said i didn’t need a handicapped room but was advised that to change this would be an ‘upgrade’ again at an additional cost. The pool area was constantly busy and we struggled every day to find beds - this was exacerbated by the fact that they would close of 1 or 2 of the pools including the sun bed areas each day - saying they were shut for ‘bio hazard’ this seemed to be more about not having lifeguards but worse as it reduced seating and they wouldn’t allow us to move or use the beds.

    We have stayed at Caesar’s a number of times as well as other properties in the Strip. It is one of the best locations as is central. The rooms are spacious and comfortable but definitely worn and a bit dated

    Stayed in May 2024

  • Reviewed: May 9, 2024

    6.0
    Great hotel, unpleasant, unprofessional staff.
    • Leisure trip
    • Family with young children
    • Colosseum Strip View Room King Non-Smoking
    • Stayed 2 nights

    I had to wait for about an hour before being served at the check-in desk. Everyone in the line seemed visibly upset about the lengthy wait. The staff member, Jason, did not apologize for the delay; instead, he made me feel as though checking me in was a favor. It took him approximately 40 minutes to check in my family of four, whereas a few days earlier, the staff at the Venetian Hotel managed to check us in within about 10 minutes, at a similar time of day. Additionally, although I had paid for a room with a view of the strip, I did not receive one, and the other room, which was supposed to have two queen beds, only had one king bed instead.

    generous room size, comfortable bed, fantastic swimming pools, interior design.

    Stayed in April 2024

  • Reviewed: May 5, 2024

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • Julius Deluxe Room King Non-Smoking
    • Stayed 7 nights
    • Submitted from a mobile device

    A lot of additional charges.

    Fantastic features.

    Stayed in May 2024

  • Reviewed: May 4, 2024

    8.0
    Fantastic location only a short walk from pier 39, Alcatraz ferry and cable car terminus
    • Leisure trip
    • Family with young children
    • Colosseum Strip View Room 2 Queens Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    Location, bed and breakfast was excellent

    Stayed in April 2024

  • Reviewed: May 4, 2024

    8.0
    Good venue but charges for extras that are free everywhere else. Greedy.
    • Leisure trip
    • Travelers with friends
    • Colosseum Deluxe Room 2 Queens Non-Smoking
    • Stayed 4 nights
    • Submitted from a mobile device

    I flew in separately and as the lead passenger tried to contact Caesars several times over 10 days to arrange for my sisters to be able to check in separately but they ghosted me and left my 70 year old mum sat outside for 3 hours until I arrived. The room was a bit grubby with other guests dirty laundry found in the drawers. Room was for 4 but only catered for 2 (towels cups etc) and they provided a coffee pod machine but no pods so what was the point of that. The fridge was locked and unusable so again, what was the point. You have to hire the fridges which is ridiculous for a venue this size. My mum had an accident and we asked to borrow a wheelchair which we were made to pay $154 for which is absolutely Insulting. So a fab looking hotel but the owners are greedy and tight fisted on the extras that are always free everywhere else. The constant squeezing for money means I'll not stay here again.

    The venue was simply the best in Vegas and the heart of the strip. Security people everywhere which is reassuring. Pools are fab and lots of choice for food, mall is amazing. Rooms had most of what we needed.

    Stayed in May 2024

  • Reviewed: May 4, 2024

    7.0
    Great location but request daily cleaning
    • Leisure trip
    • Travelers with friends
    • Colosseum Strip View Room 2 Queens Non-Smoking
    • Stayed 4 nights
    • Submitted from a mobile device

    We opted for room servicing on request, rather than daily cleaning, and we requested over 6 times over 2 days and it was such a slog getting anyone to come to our room to even give fresh towels. We asked twice to opt back into daily cleaning and neither times did anything. Not great. Also, room is so dark! No main lights. Room wasn't the nicest we have seen out of other Vegas accommodation.

    Great location! Amazing spot on the strip and right in the middle of it all.

    Stayed in May 2024

  • Reviewed: May 4, 2024

    6.0
    Everything in the room is extra chargeable, and the cleanliness level isn't the best
    • Leisure trip
    • Couple
    • Julius Deluxe Room King Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The hand towels are dirty. The hotel room looks really average, and there is no complimentary water given. Apart from that, we can't even use the fridge to store our items, and there is no water boiler provided and bathroom slippers. The queue to check in and out is long. Hotel parking is chargeable even for hotel guests.

    The location is close to everything else.. The room is big and the bathroom is huge also. The bed is comfortable.

    Stayed in May 2024

  • Reviewed: May 3, 2024

    8.0
    Birthday Week Away
    • Leisure trip
    • Couple
    • Julius Deluxe Room King Non-Smoking
    • Stayed 6 nights
    • Submitted from a mobile device

    Sunbeds at the pool are taken early but no one on them just towels being left on them. Would like to have had tea/coffee facilities in the room. Shower is quite dated. .

    Location is brilliant right on the strip. Hotel is beautiful, immaculate and all the staff are helpful. Pools are lovely. Great atmosphere in the hotel. The view from the room of the fountain was amazing.

    Stayed in May 2024

  • Reviewed: May 3, 2024

    7.0
    Great location if you dont want lux
    • Leisure trip
    • Couple
    • Julius Deluxe Room King Non-Smoking
    • Stayed 5 nights
    • Submitted from a mobile device

    Rooms were tired and used

    Location

    Stayed in March 2024

  • Reviewed: May 2, 2024

    7.0
    Overall was a nice comfortable stay however hotel fees are absolutely ridiculous
    • Leisure trip
    • Couple
    • Colosseum Strip View Room King Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Cigarette smell

    Location

    Stayed in May 2024

  • Reviewed: May 2, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Palace Premium Room, 1 King Bed, Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Prices were extremely high . Coffee and a muffin almost $20. Cost of drinks at the pool $$$. Four drinks $134. Good portin of chairs at pool were rentals.

    Facility was beautiful. Staff very accommodating.

    Stayed in April 2024

  • Reviewed: May 2, 2024

    6.0
    This time around it was okay.
    • Leisure trip
    • Couple
    • Palace Premium Room, 2 Queen Beds, Non-Smoking
    • Stayed 6 nights
    • Submitted from a mobile device

    The conjoining doors in the rooms. Our first two nights there we heard the 2 couples next to us having sex. The first night we didn’t sleep at all. I had to turn on the tv loudly to block out some of the noise but that didn’t help. The second night we got some rest but at 8 am we woke up to the new neighbors having sex. As a paying customer, who paid over $2,000 for our stay, the neighbors having loud sex isn’t something I want to hear and be woken up to!

    The rooms are nice, the view was amazing and we liked the restaurants in the facility.

    Stayed in April 2024

  • Reviewed: May 1, 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Julius Deluxe Room King Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    The room was dirty! Moved the side table and was huge amount of dust and someone’s ear plug and also the bathroom was dirty the walls were covered in tooth paste, isn’t hard to clean a bathroom down!

    Perfect location, right in the middle off everything

    Stayed in April 2024

  • Reviewed: May 1, 2024

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Julius Deluxe Room King Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    No seating except for casino, bar or restaurant.

    Stayed in April 2024

  • Reviewed: May 1, 2024

    6.0
    Very nice hotel. Probably wouldn’t bother with the room “upgrade” next time. Overall we enjoyed our stay.
    • Leisure trip
    • Couple
    • Julius Deluxe Room King Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    We upgraded to a larger room with a tub for our two night stay. However, the tub would not hold water. We were not able to bring it up to the hotel until checkout because it was after midnight and we wanted to just go to bed. Also, there was a half empty Mountain Dew bottle left on the dresser by the people before us and the couch in the room needed to be vacuumed.

    Good central-ish location to a lot of things. Many amenities and restaurants within the Caesars property

    Stayed in April 2024

  • Reviewed: April 30, 2024

    7.0
    Good
    • Couple
    • Julius Deluxe Room King Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    According to me you never should to take any things from the minibar 👍 Nice stay but take care about the additional services!!

    Stayed in April 2024

  • Reviewed: April 29, 2024

    8.0
    Very nice facility that has a few minor problems.
    • Leisure trip
    • Couple
    • Julius Deluxe Room King Non-Smoking
    • Stayed 2 nights

    The ice machine on our floor (54) didn't work. I called maintenance the first night, but nothing was done. The hotel is so big it is hard to navigate. It took us about 1/2 a day to figure it out, but even then it wasn't easy.

    The room was fantastic, but the ice machine on our floor (54) didn't work. We were in colosseum tower which made it great to see the Garth concert. Staff were very helpful with directions.

    Stayed in April 2024

  • Reviewed: April 28, 2024

    8.0
    My Favorite Vegas Hotel
    • Leisure trip
    • Couple
    • Julius Deluxe Room King Non-Smoking
    • Stayed 1 night

    Check in line was massive and took forever. Paid $35 plus tip for a slush cocktail at the pool which is probably the single most overpriced thing I have ever bought. Pool is great though, so I guess worth it.

    Huge room, very modern and clean. Great location. Awesome pool area. Fast elevators. Friendly staff. Tons of food options. Fantastic, enormous pool area.

    Stayed in April 2024

  • Reviewed: April 28, 2024

    8.0
    Good stay , ideal,location
    • Leisure trip
    • Couple
    • Julius Deluxe Room King Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    I guess it’s a money generating machine and it is what it is

    Location and facilities

    Stayed in April 2024

  • Reviewed: April 28, 2024

    8.0
    A very enjoyable stay apart from the queues.
    • Leisure trip
    • Couple
    • Octavius Premium Room, 1 King, Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Check in process was extremely slow. If they cannot process checkin faster they should have more staff. Also the Bacchanal Buffet has 45+ minute queues even if you book a specific time. Managing queues is a definite weakness and annoying.

    A perfect place to stay on the strip.

    Stayed in April 2024

  • Reviewed: April 23, 2024

    6.0
    Disappointed in Caesars Palace
    • Business trip
    • Couple
    • Palace Premium Studio Suite, 1 King, Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    There was no complimentary water, tea or coffee provided. No robes or Slippers provided. The room was a junior suite. In any other hotel I have stayed in, these facilities are automatic in any room advertised as a suite.

    The hotel bed rooms need to be upgraded, at least the junior suite I was in did. The carpet was frayed as was the covering on the bed.

    Stayed in April 2024

  • Reviewed: April 15, 2024

    6.0
    Decent but not what we expected for the price.
    • Leisure trip
    • Couple
    • Julius Deluxe Room King Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Room was not what expected. No view other than the top of another building. Lights didn’t work properly in the bathroom. We normally stay at the Aria and will in the future. Caesar’s Palace is overrated.

    Location was good. Food was good.

    Stayed in April 2024

Showing 1 - 25

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