Bar staff and dinner staff could have been so much better. At at bar a couple of times and the two bartenders waited on several people they knew that were there after us and only waited on us when we complained for a bit. When we went to the restaurant for dinner and wanted a drink with our dinner complained about having to get us drinks from the bar. It was not busy in the restaurant there were only 2 other tables at the time.

Front desk staff, breakfast service was very good.

Stayed in May 2024

We’re use to having a refrigerator in our room for cold drinks. We also had medicine with us that needed to be kept cold.

Quiet & private. Clean & friendly.

Stayed in April 2024

No refrigerator in room.

Clean & friendly staff

Stayed in April 2024

The only thing we did not like (which has nothing to do with this amazing hotel/casino) was there was nothing to do in the area. We stayed at the hotel because our family was camping at the RV campsite next to the resort. All the bars, restaurants, and stores are across the lake, which is either by ferry, or you can drive over an hour around to get there. But we would still stay here again!!

Rooms were nice and clean. The whole facility was clean! Breakfast at the restaurant was amazing! Dinner was decent, the server was great! Young man with partially dyed blond hair on top was beyond great, very friendly, accommodating, and took really good care of our party of 10. Kids enjoyed the pool and the little arcade they had. Casino is a bit small but fun. Roger at the customer service desk in the casino was amazing, super friendly, and very helpful! Got us a room discount when we signed up for a players card! Lucy at the front lobby desk was amazing! Super friendly, and took great care of us! All the employees were very friendly and had great customer service skills. We were very impressed with this resort! Hubby said the bloody Mary's were really good, too! There's a ferry that leaves every hour on the half hour to take you to the Arizona side where there were numerous places to eat and more sites to see. Only 4$ per person round trip. We will definitely stay here again when visiting!

Stayed in April 2024

Waitresses in the bar ,did not come to our table to serve us,we had to wait at the bar for drinks

Location is excellent,staff was very friendly and helpful,band that played in the bar was very good

Stayed in March 2024

The restaurant was horrible.

Stayed in March 2024

A really nice small hotel casino with a family-like atmosphere. Be aware that going to Havasu city by car is a long drive. But the ferry shuttle is reliable and a nice way to get to London bridge

Stayed in March 2024

Everyone was nice

Stayed in March 2024

The wait at dinner was a lil unreasonable when there were plenty of places to be seated.

Neat clean quiet.

Stayed in February 2024

Pillows are small and the faucet had a low water pressure

My room was clean and big enough

Stayed in February 2024

-

I have to say that this hotel was the best on my trip around the American desert region. I mistakenly booked a room for a wrong day and I arrived the day after my booking. That was no problem for the staff and they fixed it like it was nothing. All the hotels don't do that an I have mistakenly done that also previously. Room was really nice and clean and updated, which is exceptional in this price range in the US. Was really nice an comfortable stay, even for just one night.

Stayed in January 2024

NA

Very clean, room was spacious, bed was comfortable

Stayed in January 2024

There was a slight smell from the nearby waste facility. I think with an air filter of some sort they could easily fix that.

Staff from the front desk onward was extremely friendly and what service in the restaurant!! Great food also

Stayed in January 2024

The jacuzzi is very nice but way to much chlorine is in it. I almost got sick from the smell of it.

The lady in the front was delightful! I wish I remembered her name. I arrived later for check in and she was kind and thoughtful. Thank you!

Stayed in December 2023

Great food

Great staff

Stayed in October 2023

Noise at night

Good location

Stayed in November 2023

/

Everything was excellent, so nice place and so friendly staff

Stayed in November 2023

N/a

Very welcoming staff at the reception desk, clean too. And the restaurant had delicious food.

Stayed in November 2023

The wait staff in the restaurant acted put out, because they actually had to work, both at dinner and at breakfast.

Location

Stayed in October 2023

Everything

Stayed in October 2023

The restaurant

I liked that there wasn't as many crowds as across the lake but getting across is still easily done.

Stayed in September 2023

Nothing

Checkin was very friendly. We used the pool this time and it was great. We ordered food from the restaurant and they brought it out to the pool.

Stayed in October 2023

This is the best location on Havasu if you are looking for quiet surroundings, friendly and helpful people, and an all-around perfect place to stay.

Stayed in October 2023

Needed one dine in place in there

Stayed in September 2023