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  5. Reviews of Hawthorn Suites Bloomington

Reviews of Hawthorn Suites Bloomington This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

One Lyon Court, Bloomington, IL 61701, United States of America

#17 of 27 hotels in Bloomington

Guests' Choice

Review Score

Based on 325 hotel reviews

6.7

Score breakdown

  • Cleanliness

    7.3

  • Comfort

    7.2

  • Location

    7.9

  • Facilities

    7.0

  • Staff

    8.1

  • Value for money

    7.1

  • Free WiFi

    7.0

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: March 23, 2024

    7.0
    Very large room. It was nice to be able to have enough room for us all to hang out comfortably
    • Leisure trip
    • Couple
    • King Studio Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Not sure

    It was there

    Stayed in February 2024

  • Reviewed: March 10, 2024

    7.0
    Good for work but I wish the bar had been open as that was part of the reason we booked.
    • Business trip
    • Group
    • Queen Studio Suite - Mobility Access/Non-Smoking
    • Stayed 1 night

    It did not mention the bar was not open.

    Great rooms! The pool was nice as well!

    Stayed in January 2024

  • Reviewed: February 26, 2024

    6.0
    Poor service.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Leak in ceiling. No desk chair. Night staff left me with the impression that we were not welcome. Did not inform us of the services they offered when we checked in. Had to ask for a receipt. Found out we were billed twice for one room. I'm still trying to get that resolved. I'm not at all pleased with this experience.

    Location.

    Stayed in February 2024

  • Reviewed: January 20, 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Queen Studio Suite - Mobility Access/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    That the game room was down. And the bar wasn't open.

    The room was spacious, bed was comfortable

    Stayed in January 2024

  • Reviewed: January 15, 2024

    6.0
    Pleasant
    • Leisure trip
    • Group
    • Queen Studio Suite - Mobility Access/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The lady working the front desk was kinda rude and seemed like we were not welcome

    Free breakfast

    Stayed in January 2024

  • Reviewed: January 12, 2024

    8.0
    Good value for a large room with a kitchenette
    • Leisure trip
    • Couple
    • Queen Studio Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Spacious room, a good value, comfortable bed, kitchenette.

    Stayed in January 2024

  • Reviewed: January 1, 2024

    6.0
    Uncomfortable, not restful at all.
    • Leisure trip
    • Couple
    • Queen Studio Suite - Mobility Access/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The accessible room was not accessible for me. I have little use of my legs but can transfer easily if things are fairly even. The bed was at least 3” above the arm rests on my wheelchair. I asked about another room and was told they were all the same. Also asked about a roll in they said they did not have any. And the sleeper sofa was the reverse problem. I ended up spending an uncomfortable night in my wheelchair. Not at all what I paid for. Would expect to be reimbursed for this.

    Stayed in December 2023

  • Reviewed: November 14, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Pillows could use an upgrade

    Spacious room, clean

    Stayed in November 2023

  • Reviewed: October 1, 2023

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • Queen Studio Suite - Mobility Access/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Need to replace mattresses. The one in the room I stayed in was sunken and uncomfortable.

    Stayed in September 2023

  • Reviewed: September 19, 2023

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Queen Studio Suite - Mobility Access/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Breakfast was mediocre, couch in rooms was old and stained, room didn’t come with bedding for pull out couch and had to wait 30 minutes before the front desk could find any. Gave us a handicap room and the shower leaked all over the bathroom floor.

    Spacious rooms, pool, good location, comfortable beds.

    Stayed in September 2023

  • Reviewed: September 7, 2023

    8.0
    The hotel staff are always pleasant but the stovetop wasn’t clean, which seems to be a norm.
    • Solo traveler
    • Deluxe Efficiency Room with Two Queen Beds and Full Kitchen - Non-Smoking
    • Stayed 6 nights
    • Submitted from a mobile device

    The requirement for a cash deposit for incidentals is an inconvenience. If guests pay with a credit or debit card, why is cash necessary for a deposit? I didn’t have cash but was allowed to check in. I think it’s unnecessary to require cash. Is it because you can’t afford the fees? I was denied the additional night that I had prepaid because I didn’t pay a cash deposit. I wasn’t driving and to assume that I would pay an Uber driver or a cab to take me to and from a bank, spending $30 was ridiculous. I work in a building that’s across the parking lot and stayed there as a convenience while my new house was ready, which technically was today but I knew I was going to work late. Hence, the reason I booked another night. I was advised I would be refunded for unused room. I appreciated the gesture. As an executive leader of an organization that prides itself on providing great customer service, my experience with the manager was disappointing. I understand rules need to be followed but I have been a frequent and long term guest over the past year as I transitioned to the area. The statement advising the desk clerk to place me on a “banned guest list” was unnecessary. I advised the manager during check-in I had literally just been released from the hospital in Chicago and had spent most of my evening traveling. I stopped to check the progress of my new home and was tired upon my arrival to the hotel. I wasn’t released to return to work until today, the 6th. The manager seemed to be looking for an argument to ensue but that’s not my personality. It was obviously a power play. My organization will no longer use this hotel for corporate stays for guests or staff.

    The location.

    Stayed in September 2023

  • Reviewed: August 23, 2023

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    No clock or phone. Floor was not clean, was sticky. Fridge didn't cool well. No stopper for bathroom sink. Had to stuff a washcloth in it to hold water.

    Breakfast was good. I especially liked the breakfast sausage. Large room with a couch and kitchenette.

    Stayed in August 2023

  • Reviewed: August 20, 2023

    7.0
    Breakfast was good & price was certainly reasonable, but you get what you pay for. Just rundown & seemingly not
    • Couple
    • Queen Studio Suite - Mobility Access/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Seemed a bit rundown. Couch in our room was very dirty looking.

    Price was very reasonable

    Stayed in August 2023

  • Reviewed: August 7, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Queen Studio Suite - Mobility Access/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    breakfast.good food variety. clean room.air cold felt good in heat

    Stayed in July 2023

  • Reviewed: July 28, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    The beds. That's the only thing I disliked.

    Everything was great. The location was great staff was great.

    Stayed in July 2023

  • Reviewed: July 25, 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Deluxe Efficiency Room with Two Queen Beds and Full Kitchen - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    My sink in the bathroom was leaking onto the floor

    Cleanliness

    Stayed in July 2023

  • Reviewed: July 13, 2023

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Queen Studio Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Unfortunately the pool was temporarily closed

    Location great for easy access to interstate and gas stations and a restaurant

    Stayed in July 2023

  • Reviewed: July 7, 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Queen Studio Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Not as clean as I would have preferred.

    Nice big room. Good breakfast.

    Stayed in July 2023

  • Reviewed: June 6, 2023

    7.0
    quick stay
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    old room very old and run down

    spacious room

    Stayed in June 2023

  • Reviewed: May 27, 2023

    8.0
    Good Location Friendly Staff
    • Leisure trip
    • Family with young children
    • Queen Studio Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    They are not pet friendly.

    Location. Bar in lobby.

    Stayed in May 2023

  • Reviewed: April 4, 2023

    7.0
    Not bad for the price. Great location.
    • Leisure trip
    • Couple
    • Queen Studio Suite - Mobility Access/Non-Smoking
    • Stayed 1 night

    The room was clean but the facilities were a bit rough.

    Stayed in April 2023

  • Reviewed: March 25, 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • King Studio Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Didn't like them taking copies of license and credit card. Heater was noisy, bed squeaked and had trouble with TV so lady said she would help us after she had a cigarette

    Near cracker barrel and freeway

    Stayed in March 2023

  • Reviewed: March 24, 2023

    7.0
    Great location right off the interstate
    • Leisure trip
    • Family with young children
    • Efficiency Room with Two Queen Beds and Full Kitchen - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    A few hallways smelled like smoke and a hint of weed. It wasn’t egregious but was noticeable. The room was clean and smelt fine though.

    Good breakfast and large rooms

    Stayed in March 2023

  • Reviewed: March 15, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Queen Studio Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    TV in room didn't work. Bed was short sheated. Had to remake it.

    Very skimpy choices. Ran out of hot food very early. Great shower.

    Stayed in March 2023

Showing 1 - 25

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