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  5. Reviews of Hawthorn Suites by Wyndham Decatur

Reviews of Hawthorn Suites by Wyndham Decatur This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

2370 South Mt Zion Road, Decatur, IL 62521, United States of America

#4 of 6 hotels in Decatur

Guests' Choice

Review Score

Based on 148 hotel reviews

6.6

Score breakdown

  • Cleanliness

    7.3

  • Comfort

    7.3

  • Location

    8.1

  • Facilities

    7.1

  • Staff

    7.5

  • Value for money

    7.4

  • Free WiFi

    5.0

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: March 13, 2024

    7.0
    Great hotel would recommend staff was on point and never failed to greet at the door or to help
    • Business trip
    • Solo traveler
    • Queen Room with Sofa Bed - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    WiFi was down and didn’t seem to get repaired

    The breakfast was decent when I came to eat they were out of gravy for the biscuits but there was also 30 mins before the shut time..no complaints food was good

    Stayed in March 2024

  • Reviewed: September 27, 2023

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Queen Room with Sofa Bed - Non-Smoking
    • Stayed 7 nights

    Breakfast was the worst I have ever had

    location was close to things i wished to do while in this area

    Stayed in September 2023

  • Reviewed: August 14, 2023

    8.0
    The location was cool I like all the restaurants that was around plus Walmart was real close. The rooms need to be upgra
    • Leisure trip
    • Family with young children
    • Deluxe Queen Room with Sofa Bed- Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The staff was hard to get a hold of too much profanity from the housekeepers room wasn’t clean after each day

    A lot of convenient stores in the area

    Stayed in August 2023

  • Reviewed: July 19, 2023

    7.0
    Good
    • Solo traveler
    • King Room with Sofa Bed- Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Hotel showing signs of wear

    Location

    Stayed in July 2023

  • Reviewed: July 8, 2023

    7.0
    Close to the Chevy museum as well as restaurants.
    • Leisure trip
    • Couple
    • Deluxe Queen Room with Sofa Bed- Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Air conditioning needed to be cleaned, was a bit smelly.

    Good location to restaurants.

    Stayed in July 2023

  • Reviewed: June 21, 2023

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • King Room with Sofa Bed- Non-Smoking
    • Stayed 1 night

    Room cleanliness was lacking in several ways. Window sills were filthy in the room with black gunk. Bathroom floor was not cleaned well.

    Stayed in June 2023

  • Reviewed: May 8, 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • King Room with Sofa Bed- Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The stove in our room was dirty. remote for tv did not work. Had to reprogam our key 3 times in two days. knob was gone off air/ heat. furniture is stained chair, couch and throw pillows.

    The location was great

    Stayed in May 2023

  • Reviewed: March 10, 2023

    8.0
    Okay
    • Leisure trip
    • Couple
    • King Room with Sofa Bed- Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    We arrived for breakfast at 8:30 and there were very few eggs left to eat. No one around to even ask any questions. The only thing in the fridge was milk, not sure if there had been anything else in it like yogurt. Not impressed

    Stayed in March 2023

  • Reviewed: December 19, 2022

    6.0
    The stay was okay but the desk workers could use a dose of friendliness.
    • Leisure trip
    • Couple
    • King Room with Sofa Bed- Non-Smoking
    • Stayed 1 night

    The carpet in the room had some very bad stains and the curtains were loose and stained as well. The room could use a good makeover as some of the furniture was old and needing to be repaired or changed for some new things.

    The lady that took care of the breakfast area was very friendly and worked hard. The bed was very comfortable.

    Stayed in December 2022

  • Reviewed: October 22, 2022

    7.0
    Awesome place to stay except for the crappy Wi-Fi.
    • Business trip
    • Solo traveler
    • Queen Room - Disability Access/Non-Smoking
    • Stayed 5 nights
    • Submitted from a mobile device

    The only bad thing I have to say about the property is the Wi-Fi. It’s spotty at best and sometimes I can barely stream Netflix. I’ve been staying here every week for the last month and it’s been the same from the beginning.

    Great location, the room is huge and very accommodating.

    Stayed in October 2022

  • Reviewed: August 30, 2022

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • King Room with Sofa Bed- Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Curtains where very dirty and falling off rod. I had to ask clerk for something to pin them up so you couldn't see in room. I had to clean the bathroom before we used it.

    Bed was clean and comfortable. Staff was pleasant.

    Stayed in July 2022

  • Reviewed: March 16, 2022

    6.0
    Pleasant
    • Leisure trip
    • Solo traveler
    • Queen Room with Sofa Bed - Non-Smoking
    • Stayed 1 night

    "breakfast" was two unhealthy biscuits smothered with fatty gravy or a waffle. Not an egg or juice in sight. Awful.

    Stayed in March 2022

  • Reviewed: February 23, 2022

    6.0
    Pleasant
    • Family with young children
    • Queen Room with Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Noisey people in room next to us. They were talking loud at 2:30 in the morning

    Room layout

    Stayed in February 2022

  • Reviewed: January 22, 2022

    8.0
    This was the best value of hotels we have tried in the Decatur area.
    • Leisure trip
    • Couple
    • Queen Room with Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    staff was a bit surly

    clean and comfortable

    Stayed in January 2022

  • Reviewed: January 3, 2022

    8.0
    Overall we were very pleased and enjoyed the extra space in the rooms in order to gather and visit.
    • Leisure trip
    • Family with young children
    • Deluxe Queen Room with Sofa Bed- Non-Smoking
    • Stayed 1 night

    Update the bedding (cover at the foot of the bed was very worn) and sanitize the remote control for the tv.

    The room was very comfortable but we did notice stains on the furniture (sofa). The staff was wonderful and very friendly.

    Stayed in December 2021

  • Reviewed: November 17, 2021

    7.0
    Nice getaway, but….
    • Leisure trip
    • Solo traveler
    • Deluxe Queen Room with Sofa Bed- Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    The cleanliness wasn’t there. Hair in the microwave. Table tops, fridge top, counters weren’t all that clean. Dishes in the cupboard weren’t clean. Asked for a real coffee mug as there weren’t any in my kitchenette. Never received it. Full size fridge made a lot of noise as did the heater. Walls were pretty thin. I could hear a lot outside my room. Bathroom logistics were weird. Door didn’t open back to the tub because the shower curtain bar was hitting the back of the door. You’d have walk in, squeeze past the toilet to be able to shut the door behind you. Shower curtain bar was hung on an angle so that the shower curtain wouldn’t stay properly closed so the floor soaked easily. Staff wasn’t all that welcoming when coming and going.

    The size of the room was great! Bed was comfy!

    Stayed in November 2021

  • Reviewed: September 19, 2021

    8.0
    comfortable and good value
    • Leisure trip
    • Family with young children
    • Deluxe Queen Room with Sofa Bed- Non-Smoking
    • Stayed 4 nights

    didn't have a pool

    Stayed in July 2021

  • Reviewed: August 19, 2021

    8.0
    A fair stay
    • Leisure trip
    • Family with young children
    • Deluxe Queen Room with Sofa Bed- Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    At check in the front desk person was in a rush I could say. She didn't even give me time to tell her how I was planning on paying for my stay and she just charged the card that use just for the reservation. This was not the correct way to do things you always ask how someone Is going to pay for there stay instead of just charging whatever card is on file.

    Everything else was good.

    Stayed in August 2021

  • Reviewed: August 12, 2021

    8.0
    Not too pricey.. worth it.
    • Business trip
    • Couple
    • Deluxe Queen Room with Sofa Bed- Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    There were two things that kind of got in the way of my husband and I truly enjoying our stay there. The first was the key card.. we had to go downstairs at least 3-5 times from the moment we got checked in to get the key fixed. Finally, on Sunday, the representative gave us new keys. I wish the other rep would've just done that. Another thing.. the room temperature.. we had the unit turned up on high cool and it was still hot in the room.. it wasn't very uncomfortable, but it was still a bit stuffy.

    We loved the room! The room came with a full refrigerator, dishwasher, stove top, microwave, sink and DISHES!! The breakfast was great, the hotel staff was friendly and the location was in the best spot!! I would definitely stay again!

    Stayed in August 2021

  • Reviewed: June 27, 2021

    7.0
    Good
    • Leisure trip
    • Couple
    • Queen Room - Disability Access/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    TV did not want work

    Stayed in June 2021

  • Reviewed: May 25, 2021

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Room with Sofa Bed - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Some parts of the hotel were a bit beat up, but like I said before, it was comfortable, clean and for an affordable option, it worked great.

    Friendly people, affordable, comfortable room for my daughter and I.

    Stayed in May 2021

  • Reviewed: May 1, 2024

    2.0
    Very Poor
    • Business trip
    • Solo traveler
    • King Room with Sofa Bed- Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Dirty old rooms

    Nothing

    Stayed in March 2024

  • Reviewed: March 22, 2024

    1.0
    Front desk guy give room keys to stranger
    • Family with young children
    • Deluxe Queen Room with Sofa Bed- Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The fact that the front desk guy gave my room keys to a guest who went in my room and ransacked the place stole my jewelry and my wallet .

    Stayed in March 2024

  • Reviewed: March 17, 2024

    4.0
    Disappointing didn’t even get to eat breakfast couldn’t even get toilet paper for the room
    • Leisure trip
    • Family with young children
    • Deluxe Queen Room with Sofa Bed- Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    We reserved two rooms one was on bottom for other was on 2nd so our family had to be separated. I was also charged extra 50 and was never told why

    Stayed in March 2024

Showing 1 - 25

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