18 Washington Square West, Salem, MA 01970, United States of America
#3 of 6 hotels in Salem
Guests' ChoiceBased on 676 hotel reviews
8.9Cleanliness
9.1
Comfort
9.2
Location
9.8
Facilities
9.0
Staff
9.2
Value for money
8.5
Free Wifi
8.8
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: June 3, 2024
Finbarr
IrelandBeautiful hotel beautiful location! Staff were lovely and accommodating, generous amount of parking spaces and rooms were very large.
Stayed in May 2024
Reviewed: June 3, 2024
Gary
United States of AmericaNot a single thing.
Hotel was historic, clean, comfortable in a great location. Staff was outstanding, one of the best I've ever experienced. Tavern was cozy and comfortable and again with fantastic staff. You Hit it Out of the Park as far as staffing goes. I don't have even one negative comment for the Hawthorn. Thanks for a great stay.
Stayed in May 2024
Reviewed: June 3, 2024
Kim
CanadaEverything about this property was perfect. If travelling to Salem consider booking yourself in to the “Hawthorne Hotel”
Absolutely gorgeous stately hotel. The staff were exceptional and the ambiance supreme
Stayed in May 2024
Reviewed: June 1, 2024
Natalie
United States of AmericaI would have liked in-room coffee.
The room was spacious and the location was perfect.
Stayed in May 2024
Reviewed: May 29, 2024
James
United States of AmericaNothing
Everything
Stayed in April 2024
Reviewed: May 29, 2024
William
United States of AmericaThe restaurant could have been open a few more hours. The food was uniformly good. Years ago I had been to brunch with live music which was nice and memorable.
The rooms were clean and comfortable. The bar and restaurant were excellent. The staff was uniformly kind and helpful. The history and location were both great. It was an excellent 3 days.
Stayed in May 2024
Reviewed: May 27, 2024
Suzannemiller
United States of AmericaThe mattress was a little firm, I'm use to a plusher mattress. I also had some issues with the soda vending machine on my floor. I could not get it to work.
I loved my stay at the Hawthorne. I was originally booked for 3 nights and I booked a 4th night in another smaller room in the hotel at the last minute and when getting ready to switch rooms the staff let me stay in the room I had been in which was so helpful and so nice. The entire hotel is so beautiful. I ate at both restaurants and food was delicious and staff was great! Location is perfect and there was plenty of parking during my stay. I was there in late May. I will definitely be back.
Stayed in May 2024
Reviewed: May 24, 2024
Gemma
United KingdomGreat location for the centre of salem. Very friendly and welcoming staff, who are more than happy to share their knowledge of the local area. The hotel has a grand lobby and the rooms have everything you need and are comfortable and clean. The hotel is aged In places which is understandable due to the history of the building. We didn't have breakfast but it is an option.
Stayed in May 2024
Reviewed: May 6, 2024
Gina
United States of AmericaThe bathroom sink was almost against the toilet and the walls are so thin I could hear everything the people above me were saying.
I love the hotel's location, comfortable bed, and the Tavern restaurant inside was nice. Everything in the hotel was clean.
Stayed in May 2024
Reviewed: May 6, 2024
Ellen
United States of AmericaLow quality toilet paper. Noisy chatter in the hallway in the middle of the night, which disturbed my sleep.
Location and history
Stayed in May 2024
Reviewed: May 2, 2024
Ana
SpainIt is not cheap but definitely worth it if you find some discounts. Salem is a bit too theme-park, commercial but the hotel was close to many historical sights and nice parks.
Beautiful, historical hotel with lots of charm and comforts. The location is ideal, room and beds were great and staff was helpful. We loved the complimentary coffee and cider in the lobby and the morning breakfast.
Stayed in April 2024
Reviewed: May 2, 2024
Teresa
United States of AmericaNo microwave in room, had to request minifridge for room. The vending machine was consistently out of diet soda. Other than that, a very good experience.
Very friendly, helpful staff. Excellent communication about how late housekeeping staff is available when Do Not Disturb sign was on door. Excellent room service.
Stayed in April 2024
Reviewed: May 1, 2024
Christine
United States of AmericaThat we didn’t get to meet a ghost… 😂
It was clean, staff was wonderful, beds were comfy!
Stayed in April 2024
Reviewed: April 29, 2024
Catherine
United States of AmericaBathroom is small-- it's an older hotel. Okay for us but maybe not for all. A large person might feel limited.
Lovely hotel. Enjoyed the comfy beds, nice lobby and convenience of eating there when we arrived. Great location and easy parking.
Stayed in April 2024
Reviewed: April 25, 2024
Farrah
United States of AmericaN/A
Atmosphere, cleanliness, and accessibility to all attractions. We were able to walk to all attractions and sites from the hotel. The location is great!
Stayed in April 2024
Reviewed: April 25, 2024
James
United States of AmericaSingle “queen” room was tiny along with the bathroom
Great location, great restaurants with large portions.
Stayed in April 2024
Reviewed: April 23, 2024
Eilers
United States of AmericaThere were zero complaints
I love everything about this Hotel. The experience was top notch
Stayed in April 2024
Reviewed: April 19, 2024
Anastasia
United States of AmericaN/A
It was so close to all the shops. Easy to navigate! The hotel itself was so beautiful. I love how they preserved some of the old style with a few modern updates.
Stayed in April 2024
Reviewed: April 19, 2024
David
AustraliaN/A
The Hawthorne is an older but modern hotel with a lot of history. The reception displays grandeur. Tavern on site is good but can be very busy. Free parking on site a huge bonus. Free coffee in the lobby. Salem Common across the road for a nice walk. Close to activities.
Stayed in April 2024
Reviewed: April 16, 2024
Clare
United KingdomNothing
Lovely hotel, free parking and coffee in reception. Also apple cider in the afternoon
Stayed in April 2024
Reviewed: April 8, 2024
Sheyenne
United States of AmericaNothing it was all perfect
Clean and it was super nice absolutely loved it there the lobby is absolutely beautiful as well
Stayed in April 2024
Reviewed: April 7, 2024
Tyler
United KingdomGreat location, good size room and much better bathroom than the economy rooms.
Stayed in April 2024
Reviewed: April 5, 2024
Tyler
United KingdomPricy breakfast, the shower is a cupboard in the economy rooms.
Great location, very historical. Lovely staff and convenient parking.
Stayed in April 2024
Reviewed: April 1, 2024
Alex
United KingdomEverything was amazing apart from the mattress. It was slightly to form for my liking, but that could just be preference. Everything else was perfect.
Everything, a real standout building in Salem. A land mark all of its own. Truly amazing to be able to say we have stayed in this historic building.
Stayed in March 2024
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