73 Heart Lane, Maggie Valley, NC 28751, United States of America
#21 of 56 hotels in Maggie Valley
Guests' ChoiceBased on 32 hotel reviews
9.1Cleanliness
9.5
Comfort
9.4
Location
9.5
Facilities
9.2
Staff
9.7
Value for money
9.2
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog content
Showing 1 - 25
Reviewed: May 6, 2024
Russ
United States of AmericaMy pillow was big and fluffy, I like a smaller pillow but that’s my preference.
We liked that it sat back off the main road, and that it was small and quaint.
Stayed in May 2024
Reviewed: April 27, 2024
Rasche
United States of AmericaThe staff was very helpful and accommodating. The refrigerator was bigger than what I expected.
Stayed in April 2024
Reviewed: April 9, 2024
Mary
United States of AmericaEverything was exceptional, the staff, the room and the location. There’s a beautiful stream in front with a fire pit.
Stayed in April 2024
Reviewed: January 1, 2024
Brittany
United States of AmericaPillows were thin and flat and mattress a bit firmer then we prefer but not to bad. Towels could definitely be bigger an I would suggest a curved shower curtain Rod as every time you turn on the bathroom light the vent fan comes on so when your showing it suck’s the curtain into shower with you. There is no way to be certain the curtain is changed person to person unless you did it yourself so preferably it not touch me.
Location, facility newly remodeled, great staff and owner was Very polite and always smiling which makes for a great experience.
Stayed in December 2023
Reviewed: December 29, 2023
Tracey
United States of AmericaEverything was great.
Owner was very friendly. The rooms were recently renovated and very clean. Would definitely recommend and stay there again.
Stayed in December 2023
Reviewed: December 11, 2023
Kim
United States of AmericaRoom was extremely clean, Absolutely no noise, property is so peaceful to stay at, beds are so very comfy. Owners are so nice. I visit often and will only stay at this place.
Stayed in December 2023
Reviewed: November 12, 2023
Madison
United States of AmericaIt is a cute hole in the wall motel, Super clean & the staff was very friendly!
Stayed in November 2023
Reviewed: October 20, 2023
Cynthia
United States of AmericaRooms were clean and beautiful
Stayed in October 2023
Reviewed: October 15, 2023
Dawn
United States of AmericaNo breakfast
Stayed in October 2023
Reviewed: September 4, 2023
Sharlene
United States of AmericaLiked it all
First time staying there loved it really nice place.
Stayed in September 2023
Reviewed: August 24, 2023
Jena
United States of AmericaGreat location for a relaxing stay.
Stayed in August 2023
Reviewed: August 21, 2023
Charles
United States of AmericaNothing
Great location. Staff very friendly and helpful.
Stayed in August 2023
Reviewed: July 14, 2023
Chris
United States of AmericaNot many places for electronics to charge. Microwave, coffee maker and microwave shared one outlet (only 2 plugged at a time). Only one nightstand with outlets.
Clean and quiet. Creek in front of property is relaxing.
Stayed in July 2023
Reviewed: May 16, 2023
John
United States of AmericaThe water does take awhile to heat up and it wasn’t even winter but just turn it on and let it run and it will eventually heat up nice and toasty.
The location is great, great setting, love the creek and camp fire area. Easy in easy out. Within walking distance to local places.
Stayed in May 2023
Reviewed: April 21, 2023
Thomas
United States of AmericaAccommodations were great. Staff is very friendly and hands on. Small town , small town vibe.
Stayed in April 2023
Reviewed: February 21, 2023
Kim
United States of AmericaEverything! The room was very clean, bed was comfortable, owner is absolutely the nicest lady.
Stayed in February 2023
Reviewed: November 3, 2022
Cathy
United States of AmericaDidn’t like that booking.com charged me the weekend rate of $119 when the motel rate was $79 for Sunday and Monday nights.
No breakfast was available. The location was convenient and peaceful. Loved the brook running out front.
Stayed in October 2022
Reviewed: November 3, 2022
Neal
United States of AmericaThe location and the rooms didn’t have a table or any chairs to sit in
The rooms were nice and clean but kinda small
Stayed in October 2022
Reviewed: February 22, 2024
Derrick
United States of AmericaSome extra hanging for coats and drying things would have been nice as we were there to snow ski, but I would return here anyway as we really enjoyed the stay.
The rooms were clean and the mattresses were extra firm. The motel was very quiet and sat back from the road. A fire pit was available for use and already stocked with wood.
Stayed in February 2024
Reviewed: July 11, 2023
Linda
United States of America The hotel didn’t have anyone come in on a daily basis to freshen your room, and I didn’t mind that however, I stayed for two nights, and only had enough coffee for one day. If someone had come in to freshen the room, they would have replenished the coffee. And they don’t offer free breakfast or coffee offered with this stay. I didn’t mind that I just wish I had more coffee in my room.
The hotel was only two minutes from the festival grounds so the location was great. You could tell the room was remodeled and very clean. It was Internet, a coffee maker, microwave, refrigerator, and hairdryer. It was quiet and relaxing.
Stayed in July 2023
Reviewed: October 28, 2022
Corbet
United States of AmericaThey need 1 more curtain panel for each side of the window. I had to use a clip in the middle because the panels don't meet fully in the middle. There is also a gap on the end that you can see through when standing outside. I had to tape the panel to the wall so no one could see us in bed from the outside. The gap is small but definitely big enough to be able to peek in. I had no hot water in the tub but had hot water in the sink. It was too late at night to call when we got back in so I had to take a bird bath from the sink. I called in the morning and it was fixed while we were gone. The mattress is hard as a rock. If you are looking for a plush, wrap your body in comfort mattress, this is not the place for you. There are no chairs to sit in and watch TV. If you have back problems like me, you cannot sit up in bed for long periods. Thankfully I brought a fold up camping chair. The hotel sign at the road is not lit so you can barely see it when you are trying to find it at night. The driveway is so skinny only one car can go down at a time. There is also a fence next to the driveway. If you go on the wrong side of the fence you end up in a campground. It is very hard to see where to turn at night with no lights at the entrance. There are only 2 floors with no elevator. I hurt my foot a few days before our trip and was in a cast but I was told they could not switch my room to ground level so it was very hard getting up and down the stairs. I couldn't get a refund because the room was already paid for so I had to do the best I could. They do not have cable. You can only stream shows via the smart TV on Netflix etc. Thank goodness we brought our own Keurig because the single coffee pot in the room did not work. There is a mini refrigerator/freezer in the room that works great. The rooms looked so luxurious from the pictures but it is not comfortable at all.
Visually, the rooms look amazing. They are newly renovated and very clean.
Stayed in October 2022
Reviewed: October 17, 2023
Anonymous
United States of AmericaThe only issue we had was with the air conditioning and heat. It was a little confusing to figure how to get the heat to work. But we eventually figured it out and it wouldn’t prevent us from staying again.
We love how quiet the property was. We loved that it was a huge hotel with a bunch of people, so it really felt quiet and lowkey. We will definitely stay here again. The rooms were very nice and clean. We loved that the owner was helpful with our check on time since we were traveling pretty far.
Stayed in October 2023
Reviewed: June 5, 2023
Anonymous
United States of Americabeds and pillows were too hard for our liking
clean rooms,nice location and awesome owners
Stayed in June 2023
Reviewed: March 16, 2024
Marco
United States of AmericaThere are no comments available for this review
Stayed in December 2023
Showing 1 - 25
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content