Reviews of Heritage Hotel New York City This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
18 West 25th Street, Flatiron District, New York, NY 10010, United States of America
#366 of 418 hotels in New York
Guests' ChoiceReview Score
Based on 1634 hotel reviews
7.2Score breakdown
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Cleanliness
7.2
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Comfort
7.3
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Location
9.2
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Facilities
6.8
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Staff
8.7
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Value for money
7.3
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Free Wifi
8.3
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Reviewed: May 31, 2024
Rashadd
United States of America7 Reviews1 helpful vote8.0“Good Stay”- • Leisure trip
- • Travelers with friends
- • Standard Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
The space is small, but we knew that going in and that is typical for NY hotels.
The space was located near a lot of restaurants and amenities. The staff was attentive and it was a good stay foe the price that was paid.
Stayed in April 2024
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Reviewed: May 30, 2024
Vicky
Argentina8 Reviews1 helpful vote7.0Good- • Leisure trip
- • Solo traveler
- • King Room - Non-Smoking
- • Stayed 4 nights
- • Submitted from a mobile device
Old Building
Excelent location
Stayed in May 2024
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Reviewed: May 27, 2024
Francisco
Canada13 Reviews7.0Good- • Leisure trip
- • Couple
- • King Room - Non-Smoking
- • Stayed 3 nights
- • Submitted from a mobile device
No breakfast available
Stayed in May 2024
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Reviewed: May 26, 2024
Anilla
Trinidad and Tobago4 Reviews8.0Very Good- • Leisure trip
- • Family with young children
- • Petite Quad
- • Stayed 4 nights
- • Submitted from a mobile device
Rooms were a bit small and congested
Good location
Stayed in May 2024
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Reviewed: May 25, 2024
Debby
Belgium56 Reviews13 helpful votes7.0“Good for short stays”- • Leisure trip
- • Couple
- • King Room - Non-Smoking
- • Stayed 8 nights
- • Submitted from a mobile device
Housekeeping is a disaster. You have to ask for it a day in advance, and then they just do the minimum minimorum. No actual cleaning. We stayed for 8 nights so we really would have liked some mopped floors, clean sinks and shower etc.
Great location Staff are very friendly Bed is large and comfortable
Stayed in May 2024
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Reviewed: May 21, 2024
Eleanor
United Kingdom4 Reviews1 helpful vote7.0“Good value for money”- • Leisure trip
- • Couple
- • King Room - Non-Smoking
- • Stayed 4 nights
- • Submitted from a mobile device
The room was a quite shabby and could have done with a refresh. The air conditioning was very noisy so you couldn’t have it on during the night so the room got very warm.
The location was great for getting about with to multiply metro lines and lots of lovely restaurants nearby.
Stayed in May 2024
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Reviewed: May 20, 2024
Katy
United Kingdom6 Reviews1 helpful vote6.0“Bog standed but cheap for new york. Felt safe as a single female.”- • Leisure trip
- • Solo traveler
- • King Room - Non-Smoking
- • Stayed 3 nights
- • Submitted from a mobile device
It was a bit run down, a bit of a long walk to things but for the price it was a good location. The bed wasn't very comfortable and the decorations were a bit messy e.g. the paint on the walls was a big of a landlord job and the toilet seat had a massive burn dent on it from where it had melted.
The location is great, the staff are casual and friendly. The room was bog standed but cheap for new york.
Stayed in May 2024
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Reviewed: May 18, 2024
Shoemaker
United States of America1 review6.0Pleasant- • Leisure trip
- • Couple
- • King Room - Non-Smoking
- • Stayed 3 nights
- • Submitted from a mobile device
The room was very small, in many places you could not pass by another person. It was also very noisy, we could hear everything the room next to us was saying. It's NYC so small rooms are to be expected and they did say we unfortunately got the smallest one and did offer to move us the next night but we didn't care that much.
The location is fantastic. Easy to get everywhere walking or by subway. The staff was very helpful and friendly. The room was clean and the bed was comfortable.
Stayed in May 2024
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Reviewed: May 15, 2024
Robyn
Australia32 Reviews8.0Very Good- • Leisure trip
- • Group
- • Standard Twin Room
- • Stayed 4 nights
Great location! Basic facilities. Very friendly and helpful staff.
Stayed in May 2024
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Reviewed: May 15, 2024
Will
Australia3 Reviews6.0“Good but way too expensive”- • Leisure trip
- • Couple
- • King Room - Non-Smoking
- • Stayed 6 nights
- • Submitted from a mobile device
Extremely high price for what we got. The bath didn’t drain properly and we asked for it to be fixed which it wasn’t. Small hallways usually had garbage bags filled in there.
The location and bed
Stayed in May 2024
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Reviewed: May 13, 2024
Sandra
Sweden30 Reviews2 helpful votes7.0Good- • Leisure trip
- • Couple
- • King Room - Non-Smoking
- • Stayed 4 nights
Hotel room without daylight - due to window facing back yard and window was also very dirty! Wanted to change room but the hotel wanted only to sell us a room with a view. We just wanted to change our room (to the same price). After a while and discussions we got a new room (for the same price) that was somewhat better - you could see a little of the sky. Recommend to ask for a room facing the street.
The location of the hotel was fantastic. In mid town Manhattan, close to 6th Av. Close to subway stations and different buses. Also a grocery store, pharmacy and take away places close by. Very good to have a coffee maker and a refrigerator in the room. There was also a common dining area at the first floor of the hotel where you could heat your food in a microwave oven.
Stayed in April 2024
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Reviewed: May 13, 2024
Hameed
United Arab Emirates11 Reviews8.0“Very pleasant”- • Leisure trip
- • Solo traveler
- • King Room - Non-Smoking
- • Stayed 5 nights
- • Submitted from a mobile device
Not applicable
Proximity to city centre
Stayed in May 2024
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Reviewed: May 12, 2024
Reagan
United States of America22 Reviews2 helpful votes8.0“Still one of my go to hotels.”- • Leisure trip
- • Group
- • Family Suite
- • Stayed 1 night
- • Submitted from a mobile device
This used to be one of the more economical hotels but now the prices have increased.
Stayed here many times. Like the location in the flatiron district.
Stayed in May 2024
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Reviewed: May 12, 2024
Gabriella
Bulgaria16 Reviews1 helpful vote6.0Pleasant- • Leisure trip
- • Couple
- • King Room - Non-Smoking
- • Stayed 3 nights
- • Submitted from a mobile device
Banging doors and paper thin walls. We could hear each word the neighbours said - as if we were in the same room. The bathroom floor and the bath were dirty when we arrived. Our room was on the 9th floor and although there were 2 elevators it took a very long time for one of them to come up.
Great location - you can get to many popular locations on foot. Subway stations are a couple of blocks away too in case you need transportation.
Stayed in May 2024
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Reviewed: May 7, 2024
Dena
United States of America9 Reviews1 helpful vote6.0“Great location, but noisy”- • Leisure trip
- • Travelers with friends
- • Standard Twin Room
- • Stayed 3 nights
- • Submitted from a mobile device
Constant doors slamming and all night construction in adjacent buildings
Great location, friendly staff, clean rooms. Nice water pressure and water stayed hot.
Stayed in April 2024
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Reviewed: May 4, 2024
Charles
Ireland3 Reviews7.0Good- • Leisure trip
- • Family with young children
- • Quadruple Room
- • Stayed 3 nights
- • Submitted from a mobile device
View was a brick wall
Location and staff
Stayed in April 2024
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Reviewed: April 29, 2024
Barbara
United States of America7 Reviews1 helpful vote8.0Very Good- • Leisure trip
- • Travelers with friends
- • Standard Twin Room
- • Stayed 2 nights
- • Submitted from a mobile device
Room was really small. We had to maneuver around beds.
Location. We could walk, find a bus or subway easily. Restaurants all abound. Relatively quiet street and area.
Stayed in April 2024
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Reviewed: April 27, 2024
Kjersti
Australia28 Reviews3 helpful votes8.0“Perfect spot to walk to w erything!”- • Leisure trip
- • Couple
- • King Room - Non-Smoking
- • Stayed 6 nights
- • Submitted from a mobile device
It was all good. Nothing flash, but clean a d with friendly staff!’
In a perfect spot!!
Stayed in April 2024
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Reviewed: April 22, 2024
Emily
United States of America1 review8.0“Was a good hotel to stay in for a trip to New York if you want to stay in the city.”- • Leisure trip
- • Travelers with friends
- • Standard Twin Room
- • Stayed 2 nights
- • Submitted from a mobile device
Nothing
Good location
Stayed in April 2024
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Reviewed: April 19, 2024
Henrik
Sweden12 Reviews2 helpful votes8.0“Pleasant "old style" hotel with some minor flaws but over all a fine place with a good location.”- • Leisure trip
- • Solo traveler
- • King Room - Non-Smoking
- • Stayed 8 nights
Overall a pleasant hotel with " New York prices ". I listed a few negative things above but nothing that will keep you from coming back. The Heritage is from 1902 but why update too much and loose the atmosphere from yesterday . If you are into antiques visit the outdoor markets just outside the hotel on weekends.
This is a 120 year old hotel in the Flatiron district. Very easy to access with subway and buses. The pleasant Madison square park is next door and many eating places in the area including Eately, Zucker bagels and many more. No breakfast at the hotel but buy a fresh bagel at the food cart on 6th aveny, buy some yogurt, fruit at Fairways and have the hotel coffee for a budget breakfast. The room was large with a very good bed, bathroom with a tub and plenty of hot water. An uncomfortable low toilet seat from the 60 ies ? Room service is at request and if you need something ask the nice team at reception. TV reception is still analog, maybe going well with the > 100 year old hotel. WiFi works fine but have to be reset each time you leave the room. Don't be in a hurry, elevators are slow. Fire doors slam at night from guests who don't know how to close a door quietly at night. Your magnetic door key will most likely stop working and needing update. Very sensitive next to your mobile, credit cards etc !
Stayed in April 2024
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Reviewed: April 15, 2024
Malgorzata
United States of America4 Reviews1 helpful vote7.0“Overall it was a good stay”- • Leisure trip
- • Couple
- • King Room - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
No window view, just dark wall of the building. We could hear the neighbors door opening and closing, their conversation at times too. Small towels, very few and no washcloths. There were 2 steps to get to the small bathroom.
Location was excellent! Close to the park, restaurants, and shopping areas. Service was good too. We were lucky to get a free parking spot right by the hotel on Saturday night.
Stayed in April 2024
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Reviewed: April 13, 2024
Maxime
United States of America1 review6.0“Great location and price. Nothing fancy in that place”- • Business trip
- • Group
- • King Room - Non-Smoking
- • Stayed 4 nights
- • Submitted from a mobile device
Outdated Not super clean You don’t want to be in your room more than to sleep
Location Price
Stayed in April 2024
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Reviewed: April 13, 2024
Benoit
France93 Reviews8.0“Great surprise and awesome stay”- • Business trip
- • Solo traveler
- • King Room - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
It could just be repainted that’s it
Location / staff / room
Stayed in April 2024
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Reviewed: April 10, 2024
Tamar
Georgia16 Reviews1 helpful vote7.0“The hotel has the potential to be much better than it is now.”- • Business trip
- • Travelers with friends
- • King Room - Non-Smoking
- • Stayed 6 nights
- • Submitted from a mobile device
Unfortunately, the window in my room did not open, and I could not ventilate the room for a week.
The location is simply great!
Stayed in April 2024
