I'm not sure if this happens often or if it was an exception, but on the first night, there was a guest sleeping in the bed assigned to me, and on the second night, when I arrived, I noticed that my locker had been opened and my belongings taken out. I had to go to the reception to claim them, and they apologized, saying that it wasn't common for this to happen and that they had accidentally changed my bed/locker.

It's easy and flexible to check in, the facilities look clean, it's well-maintained, there are ample and spacious showers and toilets. There's a cafeteria on the ground floor with snacks and sandwiches available.

Stayed in April 2024

Receptionist Joanna is so friendly. When I checked in, she gave me lots of information.

Stayed in April 2024

We went on winter and shower was pretty cold for a cold weather

Stayed in March 2024

The dormitory did not smell very good. The 2nd night, some other folks in the room opened the window, the door and the window in the corridor to create a draft and change the air. I think it would be good for rooms to be ventilated on a frequent basis. I know it was winter not long ago, but that would improve air quality.

Nice common spaces, lots of plugs to charge electric devices, friendly staff, it feels safe in the hostel. Neighbourhood offers many food options and more.

Stayed in April 2024

No breakfast option, no Lounge accessible without keycard.

Good equipments

Stayed in April 2024

The location is great for visiting Manhattan. The subway station is a 1-minute walk away, and Central Park is a 10-minute walk away. The check-in and check-out were super easy. The staff were friendly, and I could leave my luggage in the morning and explore the city before the room was available. I had a room on the fourth floor close to the restroom and shower, but I couldn't hear any noise from outside the room.

Stayed in April 2024

Common spaces are quite noisy but you don’t really expect a very calm place in a hostel. However the dorm was quiet excepted from the air cond sound.

Very safe atmosphere in the hostel, it is very convenient to go to downtown with the metro, the kitchen is well equiped and clean, sandwiches sold near the reception are really good (but around 10$ each) and beds are very comfortable! This place is a good choice especially when you are travelling alone and want a safe and cosy place.

Stayed in April 2024

Some staff less keen to help out with questions, rooms could do with a bit of upgrading. No privacy in dorms, some showers only ran cold on our floor, air circulation unit not always going. I’m amazed at how few blankets they provide at North American hostels, ask for an extra when you check in!

So accessible to the subway and Central Park, easy to get downtown for shows, Times Square and other main sites. Walk through the park to museum mile and 5th Avenue. Staff were great and very reasonable prices for breakfast and lunch at the on site cafe. Great value in an expensive city!

Stayed in April 2024

Not my first time staying there, and I’d definitely come back, but having people on the bed that was assigned to me three times was annoying, especially after how tired I was and I had to keep going down to the lobby with 3 bags to solve that

Well located close to the train, clean and big rooms

Stayed in April 2024

- good connection to center of Manhattan - well eqquiped

Stayed in March 2024

Bit of a distance from anywhere other than Central Park

Great facilities with big rooms , kitchen showers and plenty of daily activities

Stayed in April 2024

The 10-bed dorms have very little privacy and it was always filled with school groups.

Affordable and nice chill out areas. I liked that they organised events for travellers to see the city or to get to know each other.

Stayed in April 2024

It was freezing. The place is very big. Bathrooms far away from bedrooms.

Good kitchen. Nice staff.

Stayed in March 2024

The staff here were amazing, all very friendly, helpful, and kind. In particular a staff member called Gillian was so lovely!

Stayed in April 2024

The bed could have been a bit more comfortable.

Location was awesome in the Upper West Side near Riverside park, Columbia University and Central Park. Easy to get around and near subway stations. Met some cool Guadalopans on a school trip who were really nice.

Stayed in March 2024

Location was excellent! Amenities were great.

Stayed in March 2024

Could use toilets in the bedrooms so don’t need to get up at night and walk down the corridor.

Clean, had everything you need. Friendly staff and great value for money for the location. Would highly recommend.

Stayed in April 2024

Even though it was close to subway stations, the location was not that good in terms of restaurants and things to do. The bed was not that comfortable but it was expected. The room is VERY smelly, smelling like cheese all the time, even with changing guests, I guess that is because the window doesn't open and the door is all day closed. The very down point for me was the shower, very low water pressure and the hot water didn't really work, I heard from other guests that it got better when you open all the showers, which I did but the water just got warm-ish enough not to freeze.

The location is good as it is close to two metro stations, with easy access to downtown. I didn't have to wait for a shower, I suppose I used it during non-peak hours. The bed and sheets were clean, and the bathroom as clean as it can get in a hostel with so many people. The check-in and check-out were easy.

Stayed in March 2024

The hot water wasn't working in some of the women's washrooms, but there were other washrooms you could choose.

The staff were friendly & helpful, the hostel is quite clean for one of such a big size and so busy! People in my room were quiet and respectful, and the facilities in the hostel are good. The location is great for easy access to multiple trains. Bathrooms were never too busy despite lots of people sharing them!

Stayed in March 2024

Only cold showers!

Great location. Hostel was clean, people were a bit noisy at night but that’s part of the deal in hostels.

Stayed in March 2024

Open bunks, l could have done with some sort of barricade to have some privacy

Cleanliness of bedding and rooms

Stayed in March 2024

The blankets were way too thin! Please get some comforters for the colder months!

The location was good! The kitchen was really nice and clean! The staff were very friendly.

Stayed in March 2024

Bathrooms always kinda messy and flooded with water. May need to clean every three hours.

Breakfast good

Stayed in March 2024

The bathrooms were not really clean

Location

Stayed in March 2024

Nothing I just have a suggestions, if they can add a gym/exercise room, that will be fab

Loved all the different facilities they had and all the social events

Stayed in March 2024