175 Banyan Drive, Hilo, HI 96720, United States of America
#7 of 8 hotels in Hilo
Guests' ChoiceBased on 1049 hotel reviews
7.1Cleanliness
7.8
Comfort
7.7
Location
8.6
Facilities
6.9
Staff
8.3
Value for money
7.6
Free Wifi
6.4
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 28, 2024
Jessica
United States of AmericaDated appearance and lack of amenities like no elevator, no air conditioning
Spacious room, clean
Stayed in May 2024
Reviewed: May 28, 2024
Fanny
CanadaI don't think this is specific to this place; the prices on the Big Island are just super high. Calibrated to the offerings in Hawaï, the Reeds Bay Hotel is a very good place.
Like many of the buildings in Hawaï, the hotel building has worn out feel, but the rooms are well maintained, clean, and the bed super comfortable. The staff was very helpful and welcoming. We didn't use the swimming pool. There are so many wonderful beaches closeby which we preferred to go to instead. The hotel is very well located, just a few steps away from the Hilo garden, which is a very wandering about.
Stayed in May 2024
Reviewed: May 23, 2024
Heather
CanadaThe hallways etc. have a rundown appearance, though the room was nice.
The room was clean and comfortable, though not air conditioned. Nice view, and good value for money in Hawaii.
Stayed in May 2024
Reviewed: May 9, 2024
Elvie
United States of AmericaI didn’t know there was no ac , but it was doable with the fans. Thank goodness we had 2 in our room!
I liked that the hotel was really close the airport, close to a lot of places on our bucket list of places to see and also close to stores and restaurants!
Stayed in May 2024
Reviewed: May 6, 2024
Gertrud
United States of AmericaLocation
Stayed in May 2024
Reviewed: May 6, 2024
Carolyn
United States of AmericaVery small pool. WIFI was slow. TV was streaming and due to slow WIFI mostly got audio function only, video function very rarely worked. Neighborhood needs some TLC.
Staff friendly, were told in advance that there was no A/C and elevator & that was OK. Rooms good size & clean. Comfortable beds. Very close to water & Japanese Gardens.
Stayed in May 2024
Reviewed: May 6, 2024
David
New ZealandAll good. Slightly older building but love staff.
Nice big airy room with great sea view
Stayed in May 2024
Reviewed: May 6, 2024
Ed
United States of AmericaWasn’t displeased with anything
Didn’t have breakfast, left early
Stayed in April 2024
Reviewed: May 3, 2024
Suzanne
United States of AmericaA few noisy guests
Quaint old time Hawaii hotel, great location and in room amenities
Stayed in April 2024
Reviewed: April 27, 2024
Natalie
United States of AmericaThe carpet was a little worn.
The locations was on the water and was within walking distance of places to eat.
Stayed in April 2024
Reviewed: April 20, 2024
Dennis
United States of AmericaNeed more parking
Convenient location
Stayed in April 2024
Reviewed: April 20, 2024
Pavitra
United States of AmericaCleanliness and views
Property looks old from outside at first glance but room inside is very CLEAN and that is my priority. Checkin and out is smooth and minimal communication that is what I like , they also allow us 1 hour late checkout and extra coffees packs on request.
Stayed in April 2024
Reviewed: April 15, 2024
Raeana
United States of AmericaBeing on the top floor and no elevator
It was a okay place
Stayed in April 2024
Reviewed: April 14, 2024
Colin
United States of AmericaThe room towels were thin.
Room was clean, quiet and very comfortable. Lady at front office at check in was very sweet and nice.
Stayed in March 2024
Reviewed: April 4, 2024
Yingda
ChinaThe hotel facilities are outdated and in need of renovation. Hairdryer is dirty.
The location is convenient. Parking is complimentary and secure.
Stayed in March 2024
Reviewed: April 2, 2024
Gardner
United KingdomWifi in room was limited (although hotel advises WiFi in public areas, so this was an improvement)
Secure car parking, sea view, quiet and friendly staff
Stayed in March 2024
Reviewed: March 27, 2024
Bechtelheimer
United States of AmericaNo breakfast!
Stayed in March 2024
Reviewed: March 23, 2024
Erin
United States of AmericaNoise level of other guests in our last day was a bit overwhelming Rooms need to be wiped down a bit better, for example the lamp shades and the table tops and fridge tops Dust*
Lovely property with gorgeous views Very welcoming and Friendly staff! resident cat named Pumpkin, was superb Mostly quiet and calm Location was fantastic Service was great Cute, smaller hotel right on the water Rooms are spacious and come with larger Kitchen and full size fridge and microwave Comfortable beds
Stayed in March 2024
Reviewed: March 22, 2024
Philip
CanadaIt is decent for the price and what you can see is fairly clean but if you take a closer look in small corners and under the bed you'll see dust.
There is stuff to make your own food, a fridge of a proper size, a table/counter to eat and fans to keep you cool at night. The bed and the pillows were comfy.
Stayed in March 2024
Reviewed: March 18, 2024
Sandy
CanadaNo wifi in my room.
Staff were extremely helpful and friendly.
Stayed in March 2024
Reviewed: March 17, 2024
Ying
United States of AmericaIt is a very old facility, no card key (traditional hardware key). The WiFi is very slow and not every room has good signal unless the WiFi box is outside the room door.
It is at a convenient location where has a small beach, is next to the Japanese park, is close to the downtown, farm market, rainbow fall, etc.
Stayed in February 2024
Reviewed: March 11, 2024
Greg
AustraliaFirst impressions weren't great, could do with some updating especially in the common areas/hallways. The plastic mattress protector was horrible
The view from our balcony was nice The room was spacious and clean The kitchenette was handy Location was great
Stayed in March 2024
Reviewed: March 6, 2024
Dee
United States of AmericaSliding door didn't lock. Parking was tight. There was a man chopping raw meat in the back of his truck in the parking lot. Bare cinder block walls. Needs a makeover.
Liked the view and balcony. Had a good sized refrigerator with freezer. Coffee pot.
Stayed in March 2024
Reviewed: March 5, 2024
Judith
United States of AmericaThis is an older hotel, but it is well maintained. I did not like that there were slats on one window rather than a sliding window. It meant that we did get all the night noises in the room. There was a screen so we didn’t get any bugs.
This property is right on the water, and it was lovely to hear the water sounds as we fell asleep. The staff was very helpful and it was close enough to the main town for a long walk to get some dinner.
Stayed in March 2024
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