No ice!

Staff

Stayed in April 2024

TV buffered the whole time very old fashioned. The toilet barely flushed, the phone did not work and check in took until 0730 pm due to late cleaning.

Comfy beds and as always the cookies.

Stayed in March 2024

False advertisement on balcony and breakfast being included we had to pay and additional 45$ for our breakfast that following morning before check out

Warm cookies

Stayed in March 2024

Location

Stayed in February 2024

Parking lot is small

Location

Stayed in September 2023

this hotel needs a serious update, except for a lobby, everything is very old and used

friendly staff, clean and open lobby, close to the airport, shuttle service to the airport

Stayed in November 2023

Only had one washcloth in the room and my room was for 2 adults. Then I went to the front desk and no washcloth was available

Room was nice

Stayed in November 2023

Light in rooms is inferior. Room is electrical mess. Had to have maintenance come to solve problems.

Stayed in October 2023

The room that we were in needed repairs in the bathroom. The shower head was really loose and the toilet paper holder, one side of it was there and the other side was missing! The main elevator was down the whole weekend so we had to utilize the stairs and/or the service elevator which was creepy!

I was really pleased with the location. Upon our arrival, the staff Chloe was really nice and welcoming!

Stayed in October 2023

I didn't like having to use the freight elevator. Also, I think more carts should be in the lobby for guests to use upon check-in and check-out. I think the room could use a microwave although the hallway microwave worked. The pool needed better maintenance. It was dirty however my children and I still got in.

I didn't eat breakfast at the hotel, unfortunately.

Stayed in August 2023

That the shower door did not close room 217 and the swimming pool was not available.

I loved the staff bar maid kendra and the front desk girls were also very kind, i got there at 6 pm on the 21st .I was only disappointed that the swimming pool was not opened because of maintenance. I wanted to enjoy the pool, which is one of the reasons why I chose that hotel.My shower door would not close.But over all, it was ok.My first time there

Stayed in July 2023

The condition of the property was below average. The 2nd floor corridor is in need of an update.

The staff was very halpful and friendly.

Stayed in July 2023

The parking fee was a bit chintzy.

The property has been renovated recently, to a good standard. The rooms are attractive and clean, the bathrooms functional and the beds comfortable. The tv was meh and the program content just ok. The staff were friendly and helpful. Good value.

Stayed in May 2023

Newly added nightly parking fee (not disclosed).

Staff is always pleasant and accommodating. Rooms are very comfortable and clean. Easy to relax after a trip or a day out.

Stayed in April 2023

Breakfast was extremely overpriced. hvac system was very loud, constantly waking us up as it switched on and off and room for very hot.

Room was clean and spacious. Comfortable bed. Nice bathroom and shower. free airport shuttle was great perk.

Stayed in February 2023

Ice machine on 6th floor no ice ! No microwaves

Location

Stayed in April 2024

None of the ice makers worked. Only 1 elevator was in operation and it did not look like it was being fixed. My toilet made noise… and there was no conditioner in the bottle.

Bed was comfy and the staff was pleasant

Stayed in April 2024

I thought I got a room with more beds but I received a room with one king bed

Great customer services

Stayed in March 2024

Our room would not cool. Despite the maintenance guy trying to fix it. Then, we woke up to horrific weed smell in the middle of the night. Still waiting for a call from from management.

Location was good

Stayed in March 2024

Good afternoon, I had to make due with accomadation, my checkin wasn't welcoming at all, I had 2 events and had to make due, First and foremost There was not a balcony as stated, I'm not sure if it's Booking.com and the young lady was saying to different things, about switching us to the assistance property, none of it never happen, also at the time of check in they would still charge my card Because it was pass the time to reservation check in time, The check in lady looks like she wasn't having a goid weekend, so no need for that, The friends we came in with left for another property, beds. not clean, also staying there people was checking in coming back with issues, and leave for other hotels, I had to stay here due to someone dropping the ball,If I want on on with the young lady who check us in, we would have been arguing, and I really don't have time for that, It would have created more of a scene, but please Refund Me. I'm not sure if it was 3rd party Booking.com are they young lady that check us in, The rooms are not clean crumb on the floors,, smells like water mildew, one of the beds look used, you see house keeping ,I NEES A FULL REFUND, I'm not sure if they don't have enough staff,are was expecting much vistors, but water keep coming out on the floor on the bathroom, flap coming off in the shower, toilet extremely low, no bags for trash cans, no microwave, pool was filthy, I NEED A FULL REFUND This is not a bad hotel,but as for my it being a home away from, it was not and it wasn't pleasant. most of the stuff triedthere best I guess, This is my review...hope this doesn't happen to anyone else, all we need is a Little more kindness and compassion and this could have gone a different way......

Good afternoon, I had to make due with accomadation, my checkin wasn't welcoming at all, I had 2 events and had to make due, First and foremost There was not a balcony as stated, I'm not sure if it's Booking.com and the young lady was saying to different things, about switching us to the assistance property, none of it never happen, also at the time of check in they would still charge my card Because it was pass the time to reservation check in time, The check in lady looks like she wasn't having a goid weekend, so no need for that, The friends we came in with left for another property, beds. not clean, also staying there people was checking in coming back with issues, and leave for other hotels, I had to stay here due to someone dropping the ball,If I want on on with the young lady who check us in, we would have been arguing, and I really don't have time for that, It would have created more of a scene, but please Refund Me. I'm not sure if it was 3rd party Booking.com are they young lady that check us in, The rooms are not clean crumb on the floors,, smells like water mildew, one of the beds look used, you see house keeping ,I NEES A FULL REFUND, I'm not sure if they don't have enough staff,are was expecting much vistors, but water keep coming out on the floor on the bathroom, flap coming off in the shower, toilet extremely low, no bags for trash cans, no microwave, pool was filthy, I NEED A FULL REFUND This is not a bad hotel,but as for my it being a home away from, it was not and it wasn't pleasant. most of the stuff triedthere best I guess, This is my review...hope this doesn't happen to anyone else, all we need is a Little more kindness and compassion and this could have gone a different way......

Stayed in March 2024

I was deceived by this app in believing they had balconies. They didn't even have windows that open. For the price they wanted me to pay, I went somewhere else that was cheaper and bigger... will NEVER come here again.

Stayed in March 2024

The roomI I stayed the lights were very dim. The bathroom wasn’t clean! The bathroom floor was dirty and the tub was filthy. I called the front desk to let them know. They said they would send someone to look at it but no one showed up. I called front desk again only to be put on hold for over 20 minutes!or more,I said forget it! and hung up. I took pictures of the filthy bathroom in room 315!!!!

Location

Stayed in March 2024

Not very clean. Cold in the bar area. Staff not very informant or helpful.

Stayed in January 2024

The elevator took so long to get to everyone

Clean and nice front desk workers

Stayed in January 2024