508 East Martin Luther King Jr. Boulevard, Charlotte, NC 28202, United States of America
#84 of 184 hotels in Charlotte
Guests' ChoiceBased on 429 hotel reviews
8.2Cleanliness
8.7
Comfort
8.9
Location
9.2
Facilities
8.4
Staff
8.9
Value for money
7.9
Free WiFi
8.3
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: April 27, 2024
Caroline
AustraliaChecking in is a bit messy, if you have a car, everyone just had to park in the driveway before checking in and got a bit chaotic. You’ll also get a fair bit of street noise at night, as car enthusiasts seem to like using Caldwell St as a drag strip.
Very clean and spacious rooms, comfortable beds, great city views, close to everything, breakfast is great.
Stayed in March 2024
Reviewed: March 31, 2024
Andrea
United Arab EmiratesNoise from roads were very loud and constant at night. Door was very heavy and slammed every time it shut. Faucet in bathroom sink was broken.
Clean room, comfortable and nice uptown location.
Stayed in March 2024
Reviewed: March 7, 2024
Laverne
United States of AmericaParking
checking in, getting to the room
Stayed in March 2024
Reviewed: February 26, 2024
Jenna
United States of AmericaHow online it said kitchen was open until 11 but actually it closed at 9 on Saturday night . That was disappointing bc we had to order DoorDash
It was perfect location to walk to where we were going
Stayed in February 2024
Reviewed: February 17, 2024
Michael
United States of AmericaNothing
Pleasant staff and clean facility
Stayed in February 2024
Reviewed: February 11, 2024
Brown
United States of AmericaNothing bad to say. Everything was great.
Very clean. Great staff. Location is awesome. Room was beautiful very clean and comfortable. Peaceful and the view from the 13th floor was cool. Had to pay for parking but it was well worth it. Me and my family will definitely be back.
Stayed in February 2024
Reviewed: February 8, 2024
Clemons
United States of AmericaThe view from the room
Stayed in February 2024
Reviewed: January 28, 2024
Alonzo
United States of AmericaParking refrigerator didn’t work I paid 25$ an you got to park illegal we came in at 1:00 this morning an cars blocking the entrance to the deck we had to back up an try to drive around cars to get in this morning an than the elevator seemed like it lost power and another guy was on there scared us on the 4th floor deck elevator
Everyone is nice
Stayed in January 2024
Reviewed: January 20, 2024
Dedrick
United States of AmericaN/A
Room size and walking distance to area
Stayed in December 2023
Reviewed: January 8, 2024
Vongphrachanh
United States of AmericaThere wasnt a hotel guest parking deal in the online booking. The day I checked in & paying for parking was totally a separate thing.
Clean atmosphere. Walking distance around downtown Charlotte. Very convenient.
Stayed in January 2024
Reviewed: November 25, 2023
Timothy
United States of AmericaPrice
Stayed in October 2023
Reviewed: October 30, 2023
Jason
United States of AmericaThe price hike for a sports event .
Location to downtown.
Stayed in October 2023
Reviewed: October 19, 2023
Lizbeth
United States of AmericaHotel doesn’t include parking and breakfast meal in the price, that’s an extra fee, breakfast was $14.95 per person is too much. Parking $25. With the high price that the hotel charge for the room will include parking and breakfast
I like the room very clean and great view. Room was amazing
Stayed in October 2023
Reviewed: July 31, 2023
James
United KingdomI wasn't aware that the reception area was being rebuilt and was a construction site. This meant breakfast was served in boxes. It was a good breakfast despite the circumstances.
Hotel is in an excellent location downtown, with easy parking. The room was very clean and spacious
Stayed in July 2023
Reviewed: July 24, 2023
Shameek
United States of AmericaNice and clean
Great
Stayed in July 2023
Reviewed: July 17, 2023
Bryan
United States of AmericaCoffee station was out in the morning
The room and location
Stayed in July 2023
Reviewed: July 17, 2023
Brandy
United States of AmericaConfusing elevator situation. Lots of loud construction
Good location. Nice room.
Stayed in July 2023
Reviewed: July 5, 2023
Scashanna
United States of AmericaThe location
Stayed in June 2023
Reviewed: June 18, 2023
Joseph
United States of AmericaUnder construction
Stayed in June 2023
Reviewed: April 24, 2023
Taliah
United States of AmericaI didn’t like the fact I wasn’t informed that they was renovating so the workers was there working on the building around 6/7 AM and I was still trying to sleep. I also booked a whirlpool suite in my whirlpool was dirty.
I like the location of the property, and the dining area. My breakfast was included in my suite. The city view
Stayed in April 2023
Reviewed: April 12, 2023
Steve
United States of AmericaArea around hotel was a concern regarding comfort and safety
Room was nice and clean with friendly front desk people
Stayed in March 2023
Reviewed: April 6, 2023
Debra
United States of AmericaThe carpet had a smell that aggravated my sinuses and breakfast was not included with my stay. I was informed I had to pay a $14 extra charge to eat breakfast.
The hotel is located in a good area, and it was clean for the most part
Stayed in April 2023
Reviewed: March 20, 2023
Donald
United States of AmericaBreakfast was great! Location to convention center was superb.
Stayed in March 2023
Reviewed: February 20, 2023
Chavia
United States of AmericaThis review is hidden because it doesn't meet our guidelines.
Wieringerwerf, Netherlands
Goldegg, Austria
Vevey, Switzerland
Mellau, Austria
Hikkaduwa, Sri Lanka
Kaštela, Croatia
Senj, Croatia
Istanbul, Turkey
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content