Reviews of Hilton Garden Inn Chicago Downtown/Magnificent Mile This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
10 East Grand Avenue, River North, Chicago, IL 60611, United States of America
#158 of 181 hotels in Chicago
Guests' ChoiceReview Score
Based on 1695 hotel reviews
7.4Score breakdown
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Cleanliness
8.0
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Comfort
8.0
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Location
8.8
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Facilities
7.7
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Staff
7.7
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Value for money
7.3
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Free WiFi
7.6
Verified guest reviews from real Bookers
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Reviewed: May 8, 2024
Jimena
Peru1 review6.0Pleasant- • Leisure trip
- • Couple
- • Double Room with Two Double Beds - Non-Smoking
- • Stayed 3 nights
- • Submitted from a mobile device
I was told at front desk that housekeeping is not done to the rooms everyday. They told me that only if you stay 5 nights or more they clean your room. Only after I complained they cleaned the room the second night.
Stayed in May 2024
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Reviewed: May 6, 2024
Jennifer
United Kingdom7 Reviews8.0“Fantasy location, great hotel and facilities.”- • Leisure trip
- • Group
- • King Room
- • Stayed 1 night
- • Submitted from a mobile device
Earlier check in would have been perfect!
Location fantastic, train station next door. Very comfortable bed, great night sleep!
Stayed in May 2024
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Reviewed: May 6, 2024
Cameo
United States of America8 Reviews8.0“Relaxing, Fun, Adventurous”- • Leisure trip
- • Travelers with friends
- • Double Room with Two Double Beds - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
The beds were a little uncomfortable
The location was nice l, and the bar below had some amazing food
Stayed in May 2024
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Reviewed: April 27, 2024
Madison
Canada7 Reviews8.0“Very good”- • Leisure trip
- • Travelers with friends
- • Double Room with Two Double Beds - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
The cost of parking
Location
Stayed in April 2024
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Reviewed: April 26, 2024
Sandy
United States of America2 Reviews7.0Good- • Leisure trip
- • Couple
- • King Room
- • Stayed 3 nights
I did'nt like that we had to pay 62 dollars a day for parking after we had already paid to stay at the hotel
Stayed in April 2024
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Reviewed: April 26, 2024
Sagar
India13 Reviews5 helpful votes8.0“Recommended for stay in heart of Downtown Chicago”- • Leisure trip
- • Solo traveler
- • King Room
- • Stayed 3 nights
- • Submitted from a mobile device
There was no daily cleaning done.
The location, the hospitality and room facilities.
Stayed in April 2024
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Reviewed: April 20, 2024
Teena
United Kingdom1 review8.0“Remarkable experience! Will be returning to Chicago again!”- • Leisure trip
- • Solo traveler
- • King Room
- • Stayed 7 nights
- • Submitted from a mobile device
The pool was rather small so didn’t get to enjoy it sadly
The staff, namely Chris on the front desk. He was super helpful, kind and super knowledgeable and friendly. He really made the trip complete for me.
Stayed in April 2024
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Reviewed: March 30, 2024
Margaret
United States of America4 Reviews1 helpful vote7.0“Besides the false information about the breakfast the stay was fine.”- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
They could’ve communicated better and not give false information about what was going to be expected and wasn’t.
There wasn’t any breakfast which I was told there would be. The location was fine.
Stayed in March 2024
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Reviewed: March 21, 2024
Amanda
United States of America1 review6.0“Clean and convenient location, but overall other guests made it a loud experience.”- • Leisure trip
- • Family with young children
- • King Room
- • Stayed 4 nights
Accessing the lounge and breakfast area isn't very easy from room. Ice machine was broken and loud, room directly across from it and other guests were loud about their frustrations with broken machine. Smells of marijuana were prevalent in the restrooms, despite it being a nonsmoking facility.
Location was ideal for walking to sightsee. Property was extremely clean.
Stayed in March 2024
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Reviewed: March 21, 2024
Demet
Turkey38 Reviews2 helpful votes6.0“Not comfortable”- • Business trip
- • Solo traveler
- • King Room with City View
- • Stayed 5 nights
- • Submitted from a mobile device
AC was so noisy and it was not possible to sleep with its noise. When i turn off it, the room was getting cold immediately:( They didnt clean the room 4days!! Unfortunately, it was not a comfortable stay. I preferred the hotel just bcs of the shuttle service to McCormick.
The location was nice.
Stayed in March 2024
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Reviewed: March 14, 2024
Damien
Belgium32 Reviews3 helpful votes8.0Very Good- • Leisure trip
- • Group
- • Queen Room with Two Queen Beds and City View
- • Stayed 3 nights
No breakfast offered at the hotel
Great location near the Chicago Loop and all the main attractions
Stayed in March 2024
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Reviewed: March 9, 2024
Alexis
United States of America2 Reviews6.0“It was okay - I will not be back.”- • Leisure trip
- • Couple
- • King Room
- • Stayed 1 night
the pool was so small, it looked like a kid pool and not for a hotel. I was highly disappointed, likewise with the gym.
The location and the view.
Stayed in March 2024
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Reviewed: March 7, 2024
Hyun
United States of America11 Reviews1 helpful vote6.0“Convenient location but inconvenient service”- • Leisure trip
- • Group
- • Queen Room with Two Queen Beds and City View
- • Stayed 1 night
Staff was not very friendly. We tried to check in an hour before our check-in time and they told us they would be charging us an extra $25. Although I understand that this is their policy, it seemed a bit ridiculous considering it was one hour out and the rooms were clearly ready. Their baggage room only holds baggage until 5 pm which is very inconvenient if you have them hold your bags prior to your check-in time and have plans until after 5 pm. For a hotel these both seemed a bit ridiculous.
Property is conveniently located and relatively clean.
Stayed in February 2024
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Reviewed: March 7, 2024
Krisztina
United Kingdom6 Reviews1 helpful vote8.0“Good hotel”- • Leisure trip
- • Couple
- • King Room with City View
- • Stayed 3 nights
- • Submitted from a mobile device
The restaurant staff are great but the lobby staff looked like they didn't want to be there. Not much eye contact or a smile, we found that unusual for a front desk.
The room was great and tidy, there is a restaurant downstairs and shops nearby. The location is very good.
Stayed in December 2023
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Reviewed: March 5, 2024
Luis
United States of America6 Reviews8.0“Only thing I didn’t like is that parking isn’t included”- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds and City View
- • Stayed 1 night
- • Submitted from a mobile device
Parking is very expensive
Location, cleanliness
Stayed in December 2023
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Reviewed: February 29, 2024
Mario
United States of America2 Reviews1 helpful vote8.0- • Business trip
- • Solo traveler
- • Double Room with Two Double Beds - Non-Smoking
- • Stayed 3 nights
This review is hidden because it doesn't meet our guidelines.
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Reviewed: February 22, 2024
Bogdan
United States of America36 Reviews7.0“Good value for what you get”- • Leisure trip
- • Couple
- • King Room with City View
- • Stayed 2 nights
Elevators are slow. No daily room service, although there is a sign in the bathroom that says they provide it daily
Decent hotel, well located. Rooms are good sized and clean. Having a pool was a plus (although it is small).
Stayed in February 2024
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Reviewed: February 22, 2024
Gina
United States of America5 Reviews8.0“It was a good three days”- • Leisure trip
- • Group
- • Double Room with Two Double Beds - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
Pool was awful. No steps to get in and out very difficult to maneuver. Had to go ask for towels.
Breakfast was excellent I thought it was included when I booked. Very unclear on booking
Stayed in February 2024
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Reviewed: February 20, 2024
Arjinder
Canada3 Reviews8.0Very Good- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
Parking prices
Pool for kids
Stayed in February 2024
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Reviewed: February 15, 2024
Octavia
United States of America6 Reviews8.0“I enjoyed my stay, coming back soon”- • Leisure trip
- • Solo traveler
- • King Room
- • Stayed 1 night
- • Submitted from a mobile device
Room was kind of small
The view was great, rooms clean, staff superb and Webber Grill on the lower level
Stayed in January 2024
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Reviewed: February 9, 2024
Angel
Canada17 Reviews1 helpful vote8.0“Nice place”- • Leisure trip
- • Couple
- • King Room with City View
- • Stayed 2 nights
- • Submitted from a mobile device
We were charged 200 USD as deposit fee, long time to get the money back, they should advise before booking some travellers have the exactly budget.
It is in a really good location, staff is friendly and helpful.
Stayed in February 2024
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Reviewed: February 4, 2024
Glenn
United States of America1 review7.0“Rooms pleasant, parking easy but expensive, restaurant -dinner good , breakfast not so much.”- • Leisure trip
- • Couple
- • King Room
- • Stayed 1 night
It was a plus having the Parking garage adjacent to the hotel, however, the price was high we were only there for 14 hours and the parking fee was over $20.I would hate to have to stay there multiple nights with that kind of fee. Also, we were not told when we checked in about needing to use our room key to operate the elevators after 8 pm. We had breakfast in the morning and were highly disappointed in the buffet. the eggs had no flavor, the bacon and sausage were cold, and the potatoes were lukewarm. My wife could eat what she originally selected and switched to oatmeal. We spoke to the manager who comped our meal. The waiter also provided good customer service and filled my travel mug with hot coffee before we left the hotel.
My wife and I booked a room in the late afternoon on a Saturday. The room was comfortable and clean. The staff was accommodating and pleasant. The Webber Grill restaurant was nice we had dinner there and while prices were a little high it was very good and there was plenty to eat. I had meatloaf and my wife had trout. My wife had dessert. The waitress we a little less attentive than would be considered adequate but she was friendly. All in all a positive experience.
Stayed in January 2024
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Reviewed: January 30, 2024
Euline
Brazil8 Reviews8.0Very Good- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds - Non-Smoking
- • Stayed 4 nights
- • Submitted from a mobile device
The cleaness of the room. We asked for the service but it did not done.
The localization: it was fantastic. Near of good restaurants and touristic places.
Stayed in December 2023
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Reviewed: January 29, 2024
Anthony
United States of America1 review7.0“Nice but kind of problematic.”- • Leisure trip
- • Solo traveler
- • Queen Room with Two Queen Beds and City View
- • Stayed 1 night
- • Submitted from a mobile device
Charged more than I was suppose to be.
Room was nice water pressure was low in shower though.
Stayed in January 2024
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