The spa was not working and no one informed us before checking in

The beds we’re comfortable and the room was clean

Stayed in April 2024

The room was ok the pillows were not comfortable and it was cold on the room. When I asked for a blanket I never received one.

Stayed in March 2024

Pool was small and jacuzzi was broke!! Pool had like 25 kids in it and no towels

It was nice and staff were pleasant

Stayed in March 2024

The small room I thought was a suite

The jet bath

Stayed in March 2024

Beds were noisy. Movement resulted in clanking and rattles.

Short walk from parking to room.

Stayed in September 2023

What I didn’t like was that the room wasn’t clean daily and I wasn’t notified prior to check-in that the rooms don’t get clean unless you tell them the night before. Smh Then I was told they are still using the Covid protocol but when were you all going to tell me that, which should’ve been at check-in point. One day on my way out I stopped by the desk and requested room service and it wasn’t an issue. It was just terrible because the trash piled up in the room. I’m still upset because I treated my sisters to that hotel because she never stayed at the Hilton and I wanted that experience for her, however it was embarrassing. We was busy moving around preparing for the funeral and family we haven’t seen for a few years we never once ate downstairs we were exhausted. I don’t like leaving bad reviews on Google but I’m big on good customer service. I hate too but I have too because of my disappointment because we know it’s not cheap all the family basically stay at this hotel called Drafus or something. I love the Hilton but I’m highly disappointed!!!!

I was in town for a funeral and the Location was amazing.

Stayed in September 2023

Breakfast was supposed to be included, did not happen. Something wrong with 1 of the beds, made a lot of noise when u moved.

Clean

Stayed in July 2023

no usb charging hub in room. many normal viewing channels for cable were not displaying

service people were excellent

Stayed in July 2023

Confusion with reservations, charge twice now have to wait for money on my credit card.

Stayed in June 2023

Breakfast was not a good value - a complimentary breakfast would be better.

Comfortable clean and quiet. Well located.

Stayed in April 2023

Construction in lobby. Had to enter through back door away from parking

Stayed in January 2023

It was dated.

Very clean and staff were friendly.

Stayed in November 2022

No USB ports in the room - there were at least six outlets, at least 2 of them could have USB ports. Also, as a member of the Hilton Honors, I feel you could spare a free breakfast for loyalty members.

location, staff

Stayed in November 2022

Everyone was quite cordial!

Stayed in September 2022

Confusion at check-in. We reserved two rooms, one in the name of our son and one in my name. The desk clerk had a hard time figuring out that I wanted to pay for both rooms.

Good breakfast, great wait staff. Charge for continental breakfast reasonable but unexpected

Stayed in June 2022

We checked in at 2:45 pm. The lady behind the desk was NOT pleasent. I was verifying information and my wife asked 3 separate times if there was a lobby level bathroom. She ignored all attempts and continued working in the computer. Finally after she verified everything and handed me the room keys, I asked again to help my wife out and she just turned, and went. She headed to the backroom and never looked back. The Night Manager was short staffed but the pool hand no towels. My wifeand I used the last two, tried to call front desk. So we went to the desk got more towels for the remaining guests swimming and got more towels to stock in pool area. We stocked them to help Manager.

Night manager was awesome. Building was pretty clean and orderly.

Stayed in May 2022

Furniture was outdated. My key card only worked when they would rescan it. It never stayed functional more than 4 hours. I told them this. I’m also aware to not have it by any other devices such as phones and credit cards. Breakfast was overpriced, and not free as the web site stated.

Location was great. The furniture in the rooms were outdated. I had two junior sweets at 275 a night.

Stayed in April 2022

The hot tub could have been up and running and you could use a bigger pool

The price of the room was to expensive the room was clean but it could use some upgrades

Stayed in January 2022

I thought breakfast was included in the room rate; this was reinforced by the front desk saying "breakfast is from 7 until 11" at check in, which I interpreted as "free/included". My mistake, but different phrasing at check-in would be helpful - "our café will be open for breakfast from 7 to 11", or mention the "Continental breakfast for just $8.95 and other items available to order", or something/anything to avoid implying it is free/included with the room.

Spa tub in the room was huge, and quieter than most.

Stayed in February 2022

Spa wasn't working.

Very comfortable BUT staff made it exceptional. They were working hard.

Stayed in January 2022

Very nice staff and location

Stayed in December 2021

felt like it was too much money and a little out dated

the space, quiet, comfortable

Stayed in January 2022

Breakfast not included, need to pay extra to eat. The bed wasnt confortable,

Good location nearby the Interstate.

Stayed in December 2021

There were a few things that didn't quite work as expected. The heater was loud, the TV randomly made a high pitched ringing sound, the power button on the remote didn't work (button on the TV did), and microwave made thumping noise. The jacuzzi jets were weak too. I was disappointed that the kitchen or bar weren't open for dinner and there didn't seem to be any room service.

The staff was very friendly and I wasn't disturbed by other guest noises.

Stayed in November 2021