2321 East Beltline Ave SE , Grand Rapids, MI 49546, United States of America
#16 of 60 hotels in Grand Rapids
Guests' ChoiceBased on 337 hotel reviews
8.4Cleanliness
8.9
Comfort
8.9
Location
8.9
Facilities
8.9
Staff
8.7
Value for money
8.1
Free WiFi
9.1
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: May 17, 2024
Mary
United States of AmericaThe menu at the restaurant was quite limited
Breakfast was good.
Stayed in May 2024
Reviewed: April 15, 2024
Booher
United States of AmericaBreakfast was expensive!
Stayed in April 2024
Reviewed: April 15, 2024
Margaret
United States of AmericaThe television had to be reset by someone coming to the room every single time I wanted to use it. There was no fresh half-and-half, only the shelf-stablw pods.
The absolute quiet in the room. The breakfast setting -- no tv, no muzak! The bedding and the towels were luxurious! And no hotel smell!
Stayed in April 2024
Reviewed: March 12, 2024
Alden
United States of AmericaFitted sheet was a little too small. Shower wall had cracks
Very large king room with sofa. Great built in closets and mini-kitchen
Stayed in March 2024
Reviewed: March 11, 2024
James
United States of AmericaI did feel that the price was high for what I got. $16 breakfast wasn't anything exceptional. I paid $50 or $60 more for my room, but I didn't see anything different than any of the other double queen balcony rooms I looked at.
The staff was wonderful. The rooms were nice and cozy. Great atmosphere. Water in the pool was perfect. The shower stayed hot while me and my kids all showered. We had enough room to unpack, and the kids had space to play without feeling cramped.
Stayed in March 2024
Reviewed: December 31, 2023
Kiesel
United States of AmericaThe restaurant was a little loud when it closed, some dumpster clanging, but nothing terrible. I turned the fan on to cover the noise.
I liked the breakfast buffet very much. Our cook was friendly and informative about the hot selections and the locations of all the important stations.
Stayed in December 2023
Reviewed: December 8, 2023
Jamie
United States of AmericaI paid for 4 people to eat breakfast when I purchased the room but when me and my husband came down to eat we was approached and asked by a guy who worked the breakfast area.where is our ticket and we hadn’t been informed about how breakfast works! So we got the ticket and went to eat breakfast now my problem came when everyone else(Caucasian folks)came down to eat he didn’t ask them about a ticket!in fact he greeted them and told them to help them selves and enjoy! I felt disrespected! as a African American woman And also only 3 of us ate!, I would like to get a refund !
The evening staff was excellent! Very accommodating,Nice, helpful
Stayed in December 2023
Reviewed: September 30, 2023
Larry
United States of AmericaClean, pool, hot tub, food, location
The hotel was awesome! Rooms clean and nice, kids loved the pool and hot tub! Also the food was on point!! I definitely recommend and plan on coming back next time I’m in town!
Stayed in September 2023
Reviewed: September 18, 2023
Taylor
United States of AmericaPlease add smart TVs! I was shocked to see no ability to log into a streaming account, most hotels I've stayed at in the last few years, always have this. Satellite TV and all the commercials is the worst, especially traveling with kids AND OR just looking to have an evening in and relax if out and about all day. There were a few stains on the carpet that were left by someone before us and didn't look like it was attempted to be cleaned in time by guest or the housekeeping service missed it somehow/? There was hardened stuck chocolate and a big red spill stain.
The staff was very professional, kind and helpful. Called to ask questions about food and the man who answered put me on hold quickly, and then got back on and listed everything on the breakfast buffet. I was trying to plan accordingly since traveling with two little kids. The beds were cozy and room was very quiet. Everyone working actually seemed on the clock and happy to be working, not just there. Saying hello, cleaning up, friendly explanation of it all. Upon checkout, the lady even offered my kids a treat from the store, came and took our luggage rack from our car. It's little stuff but makes the stay actually feel like a guest and being serviced. The breakfast food was VERY good and had a lot of variety for the breakfast included in your stay. Such a nice perk and a reason to stay at the Hilton Garden Inns. Pool was perfect temperature, clean and pretty with all the color changing lights, windows and indoor/outdoor hot tub.
Stayed in September 2023
Reviewed: August 28, 2023
Seth
United States of AmericaThe breakfast is a little expensive for what it is but over all not bad.
Always a great stay at the Hilton garden inn. Always clean and inviting staff with a very nice pool and hot tub.
Stayed in August 2023
Reviewed: August 22, 2023
Jennifer
United States of AmericaAdult hours 10:30-midnight NO KIDS ALLOWED
Indoor outdoor hot tub
Stayed in August 2023
Reviewed: August 20, 2023
Sproul
United States of AmericaI had trouble paying with a travel gift card and was unable to resolve the payment problem during my stay. I've made several phone calls and was told I had to call back on Monday when the general manager is there because between the travel card company and the front desk ladies, nobody can figure out why my card was declined so I had to pay with my debit card which was a cost I was not prepared for and the whole point of the stay was because I had this travel gift card to use from my husband's company, so that is extremely frustrating.
Everything was great. The pool and hot tub were phenomenal and very nice, clean, in good repair and very relaxing with the salt water. Our room was clean, spacious and comfortable. Breakfast was also decent. Nothing spectacular, but very satisfying and fresh.
Stayed in August 2023
Reviewed: August 7, 2023
Christopher
United States of AmericaOur room was double booked and someone was given keys to our room and people walked in on us. It was a mistake. Things happen. The TV wasn’t working but a quick call to the front desk it was fixed
We always stay here when we come to town. The location is great and the staff is friendly
Stayed in August 2023
Reviewed: July 11, 2023
Matt
United States of AmericaNo complimentary breakfast
Super friendly staff and very clean room. Nice amenities
Stayed in July 2023
Reviewed: June 29, 2023
Steven
United States of AmericaThe stay could have been longer. Also I was also confused by the if any of the food was actually part of the room price. It was but I feel that was not explained. I would say the pool could have been bigger perhaps.
The place had good atmosphere and a good vibe. There was a sense that the staff understood our needs and could manage what we wanted. I also liked the facility and room. If I was to return I would come here.
Stayed in June 2023
Reviewed: March 31, 2023
Powers
United States of AmericaThe cable was out in our room
Pool and hot tub where great along with the restaurant down stairs.
Stayed in March 2023
Reviewed: March 27, 2023
Fay
United States of AmericaGood but expensive for what they had to offer
Stayed in March 2023
Reviewed: March 15, 2023
John
United States of AmericaIt took several times to get the housekeeping staff to clean some food from our floor that was left by previous guests. Yuck! Finally the manager took care of it, saying that he would see to it even he had to do it himself! Ha!
Breakfast in the morning and the bar in the evening! Definite plus!
Stayed in February 2023
Reviewed: March 6, 2023
Kristen
United States of AmericaVery clean, comfortable and friendly staff.
Stayed in March 2023
Reviewed: December 14, 2022
Christine
United States of AmericaIt was fine. Your average hotel.
Stayed in December 2022
Reviewed: November 14, 2022
Andrew
United States of Americabreakfast to expensive
hot tub
Stayed in November 2022
Reviewed: October 10, 2022
Julie
United States of America-bathroom door (sliding barn door type) didn’t have a lock. there was a slide that did t line up with the hole in the door. -only mirror outside of the bathroom was on the back of the bathroom slider door.
location easy in/out security w/room card thru out the establishment.
Stayed in October 2022
Reviewed: October 7, 2022
Sandy
United States of Americano poke stop, left over liquor almost empty bottle in cupboard.
friendly staff, location and clean
Stayed in October 2022
Reviewed: September 21, 2022
Nancy
United States of Americasome of the staff were not so friendly and in fact quite abrupt, especially in the evening when ordering food and drinks. The cleaning crew were very friendly and pleasant.
if you have a car it is a great location, close to downtown and to the airport. it was clean and we had a nice room with a balcony which is always a plus so you don’t feel so claustrophobic. The outside seating areas were an added bonus.
Stayed in September 2022
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content