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  5. Reviews of Hilton Garden Inn Grand Rapids East

Reviews of Hilton Garden Inn Grand Rapids East This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

2321 East Beltline Ave SE , Grand Rapids, MI 49546, United States of America

#16 of 60 hotels in Grand Rapids

Guests' Choice

Review Score

Based on 337 hotel reviews

8.4

Score breakdown

  • Cleanliness

    8.9

  • Comfort

    8.9

  • Location

    8.9

  • Facilities

    8.9

  • Staff

    8.7

  • Value for money

    8.1

  • Free WiFi

    9.1

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: May 17, 2024

    8.0
    The hotel was clean and comfortable.
    • Business trip
    • Couple
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night

    The menu at the restaurant was quite limited

    Breakfast was good.

    Stayed in May 2024

  • Reviewed: April 15, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Deluxe Queen Room with Two Queen Beds and Balcony
    • Stayed 2 nights

    Breakfast was expensive!

    Stayed in April 2024

  • Reviewed: April 15, 2024

    9.0
    Worth the splurge
    • Leisure trip
    • Solo traveler
    • Queen Room with Two Queen Beds - Hearing Access
    • Stayed 5 nights
    • Submitted from a mobile device

    The television had to be reset by someone coming to the room every single time I wanted to use it. There was no fresh half-and-half, only the shelf-stablw pods.

    The absolute quiet in the room. The breakfast setting -- no tv, no muzak! The bedding and the towels were luxurious! And no hotel smell!

    Stayed in April 2024

  • Reviewed: March 12, 2024

    9.0
    Great affordable place to stay.
    • Leisure trip
    • Couple
    • King Room with Balcony -Hearing Accessible
    • Stayed 2 nights
    • Submitted from a mobile device

    Fitted sheet was a little too small. Shower wall had cracks

    Very large king room with sofa. Great built in closets and mini-kitchen

    Stayed in March 2024

  • Reviewed: March 11, 2024

    8.0
    Had a great time.
    • Leisure trip
    • Family with young children
    • Deluxe Queen Room with Two Queen Beds and Balcony
    • Stayed 1 night
    • Submitted from a mobile device

    I did feel that the price was high for what I got. $16 breakfast wasn't anything exceptional. I paid $50 or $60 more for my room, but I didn't see anything different than any of the other double queen balcony rooms I looked at.

    The staff was wonderful. The rooms were nice and cozy. Great atmosphere. Water in the pool was perfect. The shower stayed hot while me and my kids all showered. We had enough room to unpack, and the kids had space to play without feeling cramped.

    Stayed in March 2024

  • Reviewed: December 31, 2023

    9.0
    This Garden Inn is clean and bright, with easy access from 1-96, a nice pool and breakfast.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Hearing Access
    • Stayed 1 night

    The restaurant was a little loud when it closed, some dumpster clanging, but nothing terrible. I turned the fan on to cover the noise.

    I liked the breakfast buffet very much. Our cook was friendly and informative about the hot selections and the locations of all the important stations.

    Stayed in December 2023

  • Reviewed: December 8, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Deluxe Queen Room with Two Queen Beds and Balcony
    • Stayed 1 night
    • Submitted from a mobile device

    I paid for 4 people to eat breakfast when I purchased the room but when me and my husband came down to eat we was approached and asked by a guy who worked the breakfast area.where is our ticket and we hadn’t been informed about how breakfast works! So we got the ticket and went to eat breakfast now my problem came when everyone else(Caucasian folks)came down to eat he didn’t ask them about a ticket!in fact he greeted them and told them to help them selves and enjoy! I felt disrespected! as a African American woman And also only 3 of us ate!, I would like to get a refund !

    The evening staff was excellent! Very accommodating,Nice, helpful

    Stayed in December 2023

  • Reviewed: September 30, 2023

    9.0
    All around awesome stay!
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Hearing Access
    • Stayed 1 night
    • Submitted from a mobile device

    Clean, pool, hot tub, food, location

    The hotel was awesome! Rooms clean and nice, kids loved the pool and hot tub! Also the food was on point!! I definitely recommend and plan on coming back next time I’m in town!

    Stayed in September 2023

  • Reviewed: September 18, 2023

    8.0
    Enjoyed the stay
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Hearing Access
    • Stayed 1 night

    Please add smart TVs! I was shocked to see no ability to log into a streaming account, most hotels I've stayed at in the last few years, always have this. Satellite TV and all the commercials is the worst, especially traveling with kids AND OR just looking to have an evening in and relax if out and about all day. There were a few stains on the carpet that were left by someone before us and didn't look like it was attempted to be cleaned in time by guest or the housekeeping service missed it somehow/? There was hardened stuck chocolate and a big red spill stain.

    The staff was very professional, kind and helpful. Called to ask questions about food and the man who answered put me on hold quickly, and then got back on and listed everything on the breakfast buffet. I was trying to plan accordingly since traveling with two little kids. The beds were cozy and room was very quiet. Everyone working actually seemed on the clock and happy to be working, not just there. Saying hello, cleaning up, friendly explanation of it all. Upon checkout, the lady even offered my kids a treat from the store, came and took our luggage rack from our car. It's little stuff but makes the stay actually feel like a guest and being serviced. The breakfast food was VERY good and had a lot of variety for the breakfast included in your stay. Such a nice perk and a reason to stay at the Hilton Garden Inns. Pool was perfect temperature, clean and pretty with all the color changing lights, windows and indoor/outdoor hot tub.

    Stayed in September 2023

  • Reviewed: August 28, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Deluxe King Room with Balcony
    • Stayed 2 nights
    • Submitted from a mobile device

    The breakfast is a little expensive for what it is but over all not bad.

    Always a great stay at the Hilton garden inn. Always clean and inviting staff with a very nice pool and hot tub.

    Stayed in August 2023

  • Reviewed: August 22, 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Deluxe Queen Room with Two Queen Beds and Balcony
    • Stayed 1 night
    • Submitted from a mobile device

    Adult hours 10:30-midnight NO KIDS ALLOWED

    Indoor outdoor hot tub

    Stayed in August 2023

  • Reviewed: August 20, 2023

    8.0
    Everything was very satisfactory except my payment issues I'm still trying to resolve.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Mobility and Hearing Access
    • Stayed 1 night
    • Submitted from a mobile device

    I had trouble paying with a travel gift card and was unable to resolve the payment problem during my stay. I've made several phone calls and was told I had to call back on Monday when the general manager is there because between the travel card company and the front desk ladies, nobody can figure out why my card was declined so I had to pay with my debit card which was a cost I was not prepared for and the whole point of the stay was because I had this travel gift card to use from my husband's company, so that is extremely frustrating.

    Everything was great. The pool and hot tub were phenomenal and very nice, clean, in good repair and very relaxing with the salt water. Our room was clean, spacious and comfortable. Breakfast was also decent. Nothing spectacular, but very satisfying and fresh.

    Stayed in August 2023

  • Reviewed: August 7, 2023

    7.0
    Always good
    • Leisure trip
    • Solo traveler
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Our room was double booked and someone was given keys to our room and people walked in on us. It was a mistake. Things happen. The TV wasn’t working but a quick call to the front desk it was fixed

    We always stay here when we come to town. The location is great and the staff is friendly

    Stayed in August 2023

  • Reviewed: July 11, 2023

    9.0
    Would definitely stay there again
    • Business trip
    • Family with young children
    • Queen Room with Two Queen Beds - Hearing Access
    • Stayed 2 nights
    • Submitted from a mobile device

    No complimentary breakfast

    Super friendly staff and very clean room. Nice amenities

    Stayed in July 2023

  • Reviewed: June 29, 2023

    8.0
    It was a privilege I thank you
    • Leisure trip
    • Family with young children
    • Deluxe Queen Room with Two Queen Beds and Balcony
    • Stayed 3 nights

    The stay could have been longer. Also I was also confused by the if any of the food was actually part of the room price. It was but I feel that was not explained. I would say the pool could have been bigger perhaps.

    The place had good atmosphere and a good vibe. There was a sense that the staff understood our needs and could manage what we wanted. I also liked the facility and room. If I was to return I would come here.

    Stayed in June 2023

  • Reviewed: March 31, 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Hearing Access
    • Stayed 1 night
    • Submitted from a mobile device

    The cable was out in our room

    Pool and hot tub where great along with the restaurant down stairs.

    Stayed in March 2023

  • Reviewed: March 27, 2023

    9.0
    Nice
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Hearing Access
    • Stayed 1 night
    • Submitted from a mobile device

    Good but expensive for what they had to offer

    Stayed in March 2023

  • Reviewed: March 15, 2023

    7.0
    Adequate and as expected.
    • Business trip
    • Couple
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 4 nights

    It took several times to get the housekeeping staff to clean some food from our floor that was left by previous guests. Yuck! Finally the manager took care of it, saying that he would see to it even he had to do it himself! Ha!

    Breakfast in the morning and the bar in the evening! Definite plus!

    Stayed in February 2023

  • Reviewed: March 6, 2023

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Very clean, comfortable and friendly staff.

    Stayed in March 2023

  • Reviewed: December 14, 2022

    7.0
    Good
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    It was fine. Your average hotel.

    Stayed in December 2022

  • Reviewed: November 14, 2022

    8.0
    Great time for not a lot of money
    • Leisure trip
    • Couple
    • Deluxe King Room with Balcony
    • Stayed 2 nights
    • Submitted from a mobile device

    breakfast to expensive

    hot tub

    Stayed in November 2022

  • Reviewed: October 10, 2022

    9.0
    comfortable room. good security measures
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    -bathroom door (sliding barn door type) didn’t have a lock. there was a slide that did t line up with the hole in the door. -only mirror outside of the bathroom was on the back of the bathroom slider door.

    location easy in/out security w/room card thru out the establishment.

    Stayed in October 2022

  • Reviewed: October 7, 2022

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Deluxe Queen Room with Two Queen Beds and Balcony
    • Stayed 1 night
    • Submitted from a mobile device

    no poke stop, left over liquor almost empty bottle in cupboard.

    friendly staff, location and clean

    Stayed in October 2022

  • Reviewed: September 21, 2022

    8.0
    a very nice place to stay with a convenient location
    • Leisure trip
    • Couple
    • Deluxe Queen Room with Two Queen Beds and Balcony
    • Stayed 3 nights
    • Submitted from a mobile device

    some of the staff were not so friendly and in fact quite abrupt, especially in the evening when ordering food and drinks. The cleaning crew were very friendly and pleasant.

    if you have a car it is a great location, close to downtown and to the airport. it was clean and we had a nice room with a balcony which is always a plus so you don’t feel so claustrophobic. The outside seating areas were an added bonus.

    Stayed in September 2022

Showing 1 - 25

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