350 West Chestnut Street , Louisville, KY 40202, United States of America
#77 of 149 hotels in Louisville
Guests' ChoiceBased on 451 hotel reviews
8.0Cleanliness
8.7
Comfort
8.7
Location
8.8
Facilities
8.4
Staff
8.5
Value for money
7.8
Free WiFi
7.6
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 3, 2024
May
United States of AmericaBeds are hard
Very clean
Stayed in April 2024
Reviewed: March 30, 2024
Stacey
United States of AmericaThe location was fantastic! Parking was convenient.
Stayed in March 2024
Reviewed: March 7, 2024
Tammy
United States of AmericaThe Keurig in the room didn’t work and when we told someone at the front desk her reply was ,” Okay.” Clearly, she didn’t care.
It was nice, clean, and conveniently located.
Stayed in February 2024
Reviewed: March 3, 2024
Sabrina
United States of AmericaDid get new towels each day
Good location near downtown
Stayed in February 2024
Reviewed: January 5, 2024
Eric
United States of AmericaWell been to many hotels and motels your hotel very pricey but you expect also the basics in the bathroom like free hand soap bars that are wrapped ready to go? None available or the free mouthwash bottles usually supplies to the customer. Finally the shower very clean but again Shower Gel bottle empty to the first pump very disappointed glad I brought my own. Yes they say “oh you can ask it’s complimentary but we shouldn’t have to call for basic handsoap or a refill that is locked.
Impressed very clean and soon as you walk in the 2 tv’s in the room are programmed with the person’s name that registered never seen that before very classy! Big room nice view comfy bed and pillows.
Stayed in January 2024
Reviewed: December 9, 2023
Edwards
United States of Americathey charged extra for breakfast and it wasn’t good, especially for the price. The parking garage is shady and parking is expensive, even self parking is $22.
The location to the Louisville Palace is amazing. You’re only steps away. There’s some good food options within walking distance. The room and bathroom was clean.
Stayed in December 2023
Reviewed: November 20, 2023
Roger
United States of AmericaOur only complaint was the beds were hard.
Staff was so friendly and rooms and hotel were super clean!
Stayed in November 2023
Reviewed: November 20, 2023
Tonya
United States of AmericaNeeded more detailed cleaning
Walking distance to our evening event
Stayed in November 2023
Reviewed: October 5, 2023
Kevin
United States of AmericaMy part of the hotel was by the street side and it was kind of noisy.
My stay was good. It was very comfortable. The shower was very nice and hot.
Stayed in August 2023
Reviewed: October 2, 2023
Krista
United States of AmericaThe bed wasn't as comfortable as I would have expected at this type of hotel. The room was smaller than I expected.
Fantastic location and the breakfast was one of the best I've ever experienced at a hotel. The server was fantastic!
Stayed in September 2023
Reviewed: September 21, 2023
Ruairi
United KingdomStaff were nice, quick and generally what you want in a hotel staff.
Stayed in August 2023
Reviewed: August 23, 2023
Allen
United States of AmericaThe location of the hotel was excellent. Overnight parking cost, in comparison with other hotels in the downtown area was excellent. Meal cost and although I did not have an opportunity to take advantage of it, the rooftop lounge was excellent.
Stayed in August 2023
Reviewed: July 4, 2023
Teresa
United States of AmericaNoise outside was loud
Location, was great, restaurant was excellent, pricey but convenient
Stayed in July 2023
Reviewed: July 3, 2023
Theresa
United States of AmericaPillows were too soft, and the comforter was not warm enough.
The cleanliness of the room.
Stayed in July 2023
Reviewed: June 26, 2023
Leslee
United States of AmericaToilet didn’t want to flush and fill up room 309 Rude hostess at the roof top grill x2 same girl. Lights were out in elevator x2 when we rode it Front desk had no change to use an overpriced washer and dryer. We had to walk two blocks just to get change.
Close to lots of places of interest. Roof top bar was pretty cool.
Stayed in June 2023
Reviewed: June 20, 2023
Tanaia
United States of AmericaThe elevators and parking were a little confusing.
The room size was amazing.
Stayed in June 2023
Reviewed: June 16, 2023
Hazel
United States of AmericaBreakfast was enjoyable but the music being played set the best mode!!
Stayed in June 2023
Reviewed: May 25, 2023
John
United States of Americabooked a king suite, got a double queen. charged for the king suite.
we got a room
Stayed in April 2023
Reviewed: May 19, 2023
Amy
United States of AmericaI am a country girl and the street noise was annoying.
I was attending an event at the Palace Theater and the location to the theater was great.
Stayed in May 2023
Reviewed: April 6, 2023
Cheryl
United States of AmericaFor the price, parking should be included for guests. Hotel staff said it would be $26 for parking. We were charged $55.12. The property policy posted on the Booking website says $20. I really don’t think guests should have to pay a parking fee at all, but the hotel owes us $15.
Good location Clean room Rooftop Restaurant and Bar
Stayed in April 2023
Reviewed: February 15, 2023
Lisa
United States of Americaclose to where we needed to be, clean, large room, and overall lovely staff
Stayed in January 2023
Reviewed: February 6, 2023
Lisa
United States of AmericaClean and convenient to restaurants and shops. Food at the restaurant was amazing.
Stayed in February 2023
Reviewed: February 6, 2023
Amber
United States of Americaonly one elevator was working at the time of our stay and you had to wait in a line to be able to go up to the room!
Great location!! Very clean
Stayed in February 2023
Reviewed: December 7, 2022
Ashley
United States of Americathe parking garage is disconnected from the facility. no access to the facility once so ever from the garage.( even though it is directly beside of the facility.)
it was only a couple of feet from our venue for the goo foo dolls concert.
Stayed in November 2022
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