617 Expressway 83, McAllen, TX 78503, United States of America
#18 of 45 hotels in McAllen
Guests' ChoiceBased on 124 hotel reviews
8.4Cleanliness
8.5
Comfort
8.6
Location
9.1
Facilities
8.3
Staff
8.7
Value for money
8.0
Free WiFi
8.6
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: March 25, 2024
Jgenesca
MexicoThe breakfast service, even paying for it, was a bit of chaos every morning, with very few staff serving a good number of customers.
Stayed in March 2024
Reviewed: August 1, 2023
Jeanne
United States of AmericaDidn’t know how to control temperature in room. Was freezing. Six hours between checkout and flight. Nowhere comfortable to wait. Seats were collapsing in lobby.
Clean nice staff outdoor pool shuttle to airport
Stayed in July 2023
Reviewed: May 8, 2023
Vishesh
United States of AmericaGym facility could have been more spacious. Breakfast menu was good but it should vary everyday so long staying guests don't get bored with time.
The Shuttle Service was very handy to go around. The Staff was very cooperative. Self-operated Laundry facility is a good ad-on for long stays.
Stayed in April 2023
Reviewed: November 20, 2022
Johnny
United States of Americanot much parking
close to highway
Stayed in November 2022
Reviewed: October 31, 2022
Mark
United States of Americahad to wait to be served from breakfast buffet by an employee. that was very annoying. bed was not comfortable at all.
close to airport, clean
Stayed in October 2022
Reviewed: June 23, 2022
James
United States of Americapoor service at breakfast and I can’t believe I was charged for it. used to be complimentary. ridiculous.
comfortable bed.
Stayed in June 2022
Reviewed: April 27, 2022
Rafael
United States of AmericaVery clean
Feeling safe and confortable love it
Stayed in April 2022
Reviewed: March 21, 2022
Elizabeth
United States of AmericaQuiet and clean
Stayed in March 2022
Reviewed: March 13, 2022
Raquel
United States of AmericaBreakfast was not included in the price of the room.
Breakfast was very bad. The waffle was very dry and crumbly and the omelette was the wrong order and was not tasty. The bacon was super greasy and the potatoes were cold.
Stayed in March 2022
Reviewed: March 11, 2022
Marsha
United States of AmericaBreakfast wasn’t included.
Very nice hotel with a bar.
Stayed in January 2022
Reviewed: March 5, 2022
Dina
United States of Americabreakfast was not included in the price
it was nice and staff was great
Stayed in March 2022
Reviewed: February 7, 2022
Emmanuel
United States of Americahotel needs some work it’s falling apart shower didn’t work properly
staff very good and friendly
Stayed in February 2022
Reviewed: January 13, 2022
Vega
Mexicowe reserved the presidential suite and whennwe arrived it was unavailable
location
Stayed in January 2022
Reviewed: December 14, 2021
Steve
United States of Americabar was closed
location
Stayed in December 2021
Reviewed: December 6, 2021
Minnie
United States of AmericaIt was centrally located and was quiet even though we were close to the expressway
Stayed in December 2021
Reviewed: December 5, 2021
Alejandra
Mexicoclean facilities
Stayed in December 2021
Reviewed: August 26, 2021
Michelle
United States of AmericaThe shelf in the bathroom needs to be fixed as it is about to fall off the wall.
The property was close to where we needed it to be as we where in town for a funeral and it made it easier to be close to everything we needed.
Stayed in August 2021
Reviewed: July 28, 2021
Viridiana
United States of AmericaI liked that it was smack dab in the middle of everything , mall,food, airport
Stayed in July 2021
Reviewed: June 15, 2021
Justin
United States of AmericaThe carpet was a little beat and some of the trim around the property was just molded over with silicone, giving the hotel a lack luster look. The fridge was turned off and I needed to manually turn it on as none of my items where cold after leaving them in their for a couple hours.
The check in process was pretty fast and the room was clean and modern. Temperature of the room was adequate and able to be adjusted to my desired temperature.
Stayed in June 2021
Reviewed: June 13, 2021
Jessica
United States of AmericaBreakfast was available but for a charge, including continental breakfast. I feel this was a misrepresentation of a Hilton.
Convenient location and clean
Stayed in June 2021
Reviewed: June 7, 2021
Jacinda
United States of AmericaCard deactivated before checkout! Very inconvenient.
Pillows and bed were great!!! Front desk clerk awesome! Unfortunately we had noisy neighbors. Of course not hotels fault. I did not appreciate my room card being deactivated before checkout. I was locked out of hotel when I made a trip to my vehicle to drop off luggage.
Stayed in June 2021
Reviewed: March 4, 2024
Higinio
United States of AmericaThey did not clean the rooms
Location
Stayed in March 2024
Reviewed: January 31, 2024
Stan
United States of AmericaNothing hot and ready
N/a
Stayed in January 2024
Reviewed: July 17, 2023
Juan
United States of AmericaThe room had a bad smell
Friendly staff
Stayed in July 2023
Bangkok, Thailand
Medellín, Colombia
Chaponnay, France
Guwahati, India
Dingle, Ireland
Ladybrand, South Africa
Saint Petersburg, Russia
Ponte de Fajão, Portugal
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content