1100 Arch Street, Philadelphia, PA 19107, United States of America
#44 of 89 hotels in Philadelphia
Guests' ChoiceBased on 2644 hotel reviews
8.0Cleanliness
8.5
Comfort
8.5
Location
8.9
Facilities
8.2
Staff
8.4
Value for money
7.9
Free Wifi
8.0
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 31, 2024
Anna
United States of AmericaThe staff at the front desk is not friendly. They never greeted us when we arrived, and they didn’t thanked us for our stay or asked how was our stay.
Breakfast was pretty good and the room was nice and clean.
Stayed in May 2024
Reviewed: May 30, 2024
Mary
United States of AmericaNot a negative thing.
Convenient location across the street from convention center.
Stayed in March 2024
Reviewed: May 29, 2024
Whitman
United States of Americanoise level
breakfast buffet
Stayed in March 2024
Reviewed: May 28, 2024
Brittney
United States of AmericaPrice of parking was awful, there was a worker who interrogated us trying to sell us another vacation paying upfront and picking dates later, scammy
Perfect location
Stayed in May 2024
Reviewed: May 26, 2024
Aurélia
GermanyParking under the hotel is expensive and to be paid independently from the hotel.
The hotel is perfectly located in center of Philadelphia. Rooms are big enough for a family and well equipped. Breakfast included is very nice on the 10th floor with a beautiful view on the city.
Stayed in May 2024
Reviewed: May 23, 2024
Ainsley
CanadaVery basic hotel for the price, old and ratty shower curtain.
Good location and on site restaurant.
Stayed in May 2024
Reviewed: May 23, 2024
Angelique
United States of AmericaCost
Room size, location
Stayed in April 2024
Reviewed: May 19, 2024
Julie
United States of AmericaVery difficult parking. Panhandlers.
Good location. Nice breakfast.
Stayed in February 2024
Reviewed: May 13, 2024
Eileen
United States of AmericaThere was only one remote for the room and it had no batteries in it. We had to call the front desk to bring up batteries and another remote. I must add, they did come up in a timely manner.... The restaurant has declined quite a bit. The food was really not good in comparison to our past stays.
The Jr. suite was a great size for the family. Having two televisions is a good thing when travelling with children. The proximity of the hotel to the convention center and reading market is fantastic.
Stayed in May 2024
Reviewed: May 13, 2024
Robert
United States of AmericaThe room had a musky hotel room smell. Maybe new carpet?
Location was great!
Stayed in May 2024
Reviewed: May 12, 2024
Robert
United KingdomLarge, clean and comfortable room, with a good bathroom. Good location in the city centre, close to the main historical district. Short walk from Jefferson station. Very good complementary breakfast. Staff were very friendly and helpful; quickly resolved an issue with internet access.
Stayed in May 2024
Reviewed: May 10, 2024
John
United States of Americastaff and amenities could have been better
room was fine
Stayed in May 2024
Reviewed: May 10, 2024
Lisa
United States of AmericaThere was very little light in the room, making it difficult to see unless one was right next to one of the two lamps. Additionally the tub was slippery.
Stayed in May 2024
Reviewed: May 8, 2024
Casey
CanadaJust wish the bar could be open later!
The room was great, the breakfast buffet was really good with variety, quality and flavour. Staff was helpful and the hotel was clean and near the downtown core and next to the market and lots of great restuarants. John at the bar was wonderful too!
Stayed in May 2024
Reviewed: May 8, 2024
Victor
RomaniaVery poor soundproofing, you can here noise from next room, coridor and from outside. There is no safe in the room...
The rooms are quite large and clean. The breakfast is good.
Stayed in May 2024
Reviewed: May 6, 2024
Asineth
United States of AmericaThey gave us vouchers for the breakfast buffet, so it was one time only (annoying when you wake up at 5am), and honestly it wasn't nearly as good a breakfast as I usually get for free in other hotels.
Location - obviously, staff, room were all great. No complaints
Stayed in May 2024
Reviewed: May 6, 2024
Carla
United States of AmericaI didn’t particularly care for the buffet breakfast. The choices were limited.
The location was great. Just a short walk to everything. The restaurant dishes were pretty good. The buffet breakfast needed a bit more variety. The property was very clean.
Stayed in May 2024
Reviewed: May 5, 2024
Mario
BrazilStaff in the front desk could be more friendly…
Location is perfect! The breakfest staff are the best!
Stayed in May 2024
Reviewed: May 5, 2024
David
United States of AmericaGood location
Stayed in May 2024
Reviewed: May 1, 2024
Svetlana
CanadaIt was noisy. The ventilation of the building beside was very loud.
Stayed in April 2024
Reviewed: April 29, 2024
Tsur
IsraelIt appears on the booking site that the hotel has parking. Not true at all. There is an attached parking lot at a cost of $40
Clean hotel, high quality beds, excellent breakfast
Stayed in April 2024
Reviewed: April 27, 2024
Christopher
United KingdomLovely hotel, large room and huge bed, staff were very friendly and helpful. Not sure if I had paid for breakfast or not, no problem guy on desk gave us complimentary breakfast vouchers. The breakfast was very good too
Stayed in April 2024
Reviewed: April 26, 2024
Ray
United States of AmericaThey didn't have enough towels, and wash clothes in the room.
The bed, television, shower, and the availability to the surrounding area.
Stayed in April 2024
Reviewed: April 26, 2024
Amy
United States of AmericaThe Hilton honors promotional sales staff in the lobby daily was a BIG turn-off. It makes the stay feel very commercial. I would suggest a promotional sign and not a live staff. It would be a reason for not staying there or another Hilton hotel again for the fear of being sold to daily by someone you have to pass by (lobby elevators). Thank you.
Front desk (young Black lady) was very helpful, knowledgeable and friendly. Daily housekeeping was good.
Stayed in April 2024
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