3838 East Van Buren Street, Downtown Phoenix, Phoenix, AZ 85008, United States of America
#65 of 132 hotels in Phoenix
Guests' ChoiceBased on 913 hotel reviews
8.0Cleanliness
8.5
Comfort
8.5
Location
8.5
Facilities
8.2
Staff
8.6
Value for money
7.9
Free WiFi
8.5
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: April 29, 2024
Wojtek
SwitzerlandThere were some noise from the neighbor's room - laud TV
Stayed in April 2024
Reviewed: April 28, 2024
Lori
United States of AmericaThe area of town. Unsafe to walk around. No place close to shop.
That there was a restaurant in the hotel. Pool and hot tub. Close to the airport.
Stayed in April 2024
Reviewed: April 23, 2024
Matthew
United States of AmericaThe area isn’t the nicest. But it was close to the airport which is what we needed for a 5 am flight.
It was clean and felt secure.
Stayed in April 2024
Reviewed: April 15, 2024
Phuc
United States of AmericaDon’t have water in room
Near the airport
Stayed in April 2024
Reviewed: April 5, 2024
Colleen
United States of AmericaSee above. Food for dinner was sub par. Who serves a burger and fries with packaged mayonnaise when the menu says there is a gourmet sauce? However, the wine was good and the servers were very nice.
A/C unit was awful sounding, like it had allergies. Shuttle driver was enjoyable. Lack of food choices for dinner and snacks were disappointing. Bed and pillows were comfortable. Bathroom was dimly light. Neighborhood is sketchy. Staff was great.
Stayed in April 2024
Reviewed: February 28, 2024
Rebecca
United States of AmericaBecause it was on a main road, it was a bit noisy on weekend nights due to road traffic.
Breakfast was great, lots of choices and great food. The location was very handy to/from the airport and central to all of our destinations (Maryville, Sun City, Parago park, Tempe. The staff was very friendly and helpful (front desk, restaurant, bar).
Stayed in February 2024
Reviewed: February 14, 2024
Carolyn
United States of AmericaBuffet breakfast that is always included elsewhere was $16 per person Dining area was filthy
Proximity to the airport Shuttle service and driver
Stayed in February 2024
Reviewed: January 22, 2024
Diane
United States of AmericaBreakfast staff was super slow to greet, even slower to take my order, I gave up and left without eating.
Comfy, clean, spacious room. Desk staff was friendly.
Stayed in January 2024
Reviewed: January 16, 2024
Daisy
United States of AmericaRestaurant was expensive.
Staff was very attentive and kind. Facility was clean at an upmost level.
Stayed in January 2024
Reviewed: January 15, 2024
Mark
United States of Americaquiet, comfortable bed, nice facility, food at restaurant was great
Stayed in January 2024
Reviewed: January 5, 2024
Sherry
United States of AmericaIt was expensive in my opinion. It wasn’t really dirty, but the bathroom needed some TLC.
I chose this property because there was a shuttle from the airport available at the time our plane was to arrive (after midnight).
Stayed in December 2023
Reviewed: January 5, 2024
Milica
SerbiaThere was no water when we arrived, so the toilet didn’t work. And no hot water until they turned on the boiler. They offered free breakfast or discount for the inconvenience, which was really nice of them.
Good location, clean and spacious room. Very nice and friendly staff.
Stayed in December 2023
Reviewed: January 1, 2024
Parroni
United States of AmericaWe waited for the shuttle for 45 minutes before taking an Uber
Stayed in December 2023
Reviewed: December 31, 2023
Dennis
United States of AmericaCurrent renovation work
Close to airport
Stayed in December 2023
Reviewed: December 30, 2023
Davisson
United States of AmericaThe lobby smelled like farts and sewer gas. It was a terrible smell for such a nice hotel. It seems as something is backing up the sewer gas in the reception area and restaurant / bar.
Great staff, reception , housekeeping , and Bartender friendly and professional,clean facilities good food, the room is very spacious clean comfortable. I liked the set up of the room very much.
Stayed in December 2023
Reviewed: December 25, 2023
Marielena
United States of AmericaThe room smelled like stinky shoes n feet .
Stayed in December 2023
Reviewed: December 18, 2023
Viviana
United States of AmericaEverything was good
Excelente
Stayed in November 2023
Reviewed: December 10, 2023
Stefani
United States of AmericaFurniture was chipped a lot and the chair was pretty dirty with a lot of stains. For the price I paid to stay in a room like that was a bit too much. Walls are super thin, some inconsiderate guests were there as they are everywhere unfortunately.
The restaurant and bar was very fun, great food and service from the staff. We really enjoyed ourselves there before heading to the concert.
Stayed in December 2023
Reviewed: December 1, 2023
Robert
United States of AmericaThe hotel was close to the airport. The room was very clean and comfortable. We did not have the breakfast.
Stayed in November 2023
Reviewed: November 8, 2023
Sarah
CanadaNo room service and limited menu for dinner Price overrated
The staff are extremely friendly, and the peloton in the gym were awesome
Stayed in November 2023
Reviewed: November 5, 2023
Salvador
United States of AmericaThe lady up front in the morning was rude. Gentlemen at night was nice.
Close to the airport and train.
Stayed in November 2023
Reviewed: October 27, 2023
Veronica
United States of AmericaCoffee maker didn’t work properly. No coffee in the morning. To me, coffee is life, hence my 9 rating.
Very comfortable and restaurant waiter was very pleasant and kind. Loved the pet friendly option.
Stayed in October 2023
Reviewed: October 11, 2023
James
United States of AmericaCard keys were problematic for my room. After 3 reprogramming attempts, functioning flawlessly. This was not a widespread problem, just my door. Did not elect to use hiltons rewards app on my phone for room key as the offered option.
Location, clean, well supervised.
Stayed in October 2023
Reviewed: October 7, 2023
Paul
United KingdomThe area,rooms dated
Stayed 1nt after long flight,Free shuttle from the airport was the draw to this hotel there is nothing in the area just industrial and it looked like it could do with a makeover seemed a bit dated.,room was big and quiet staff where nice,OK for an overnight stopover..but personally I wouldn't stay here again due to location
Stayed in September 2023
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