15 East Monroe Street , Downtown Phoenix, Phoenix, AZ 85004, United States of America
#26 of 132 hotels in Phoenix
Guests' ChoiceBased on 595 hotel reviews
8.6Cleanliness
9.1
Comfort
9.1
Location
9.0
Facilities
8.7
Staff
8.8
Value for money
8.3
Free Wifi
8.4
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 27, 2024
Darci
United States of AmericaNo comment!
Breakfast was delicious and I enjoyed the other restaurants as well!
Stayed in May 2024
Reviewed: May 20, 2024
Kathryn
United States of AmericaWe went to bar on 13th floor and I ordered a Bloody Mary drink and they didn’t have it and then ordered a pina colada and they didn’t have that either so I just had water. Husband order a whiskey drink and 2 drink was $25 dollars. We were shocked. Too expensive
Nice location to Chase Field
Stayed in May 2024
Reviewed: April 29, 2024
Levent
United States of AmericaIt was a very good downtown location. Staff was excellent.
Stayed in April 2024
Reviewed: March 30, 2024
Kim
United States of America$40 paid parking with valet only access. A hard matress. Uncomfortable.
Clean and interesting history. Nice room and bathroom. Great cleaning staff.
Stayed in March 2024
Reviewed: March 30, 2024
Gabriel
United States of AmericaThe breakfast menu was pretty pricey as well as the tapas up on the 13th floor… but I understand how that type of business goes. I still rate this place highly
Beautiful art deco styled Hotel in Downtown Phoenix. great restaurants inside, the sushi was awesome down near the hotel lobby. I saw there was a steakhouse menu but did not get to try.The nibbles and nosh on the Thirteenth floor were really good features a Latin menu consisting of various Tapas and a nice selection of wines. Great view of the city skyline, and a decent gym on the second floor. Near by parking garage. I would definitely book again! Tons to do in walking distance of the hotel grounds.
Stayed in March 2024
Reviewed: March 18, 2024
Ana
United States of AmericaHaving only valet parking.
It was clean and the room was big and comfortable. The location was excellent.
Stayed in March 2024
Reviewed: March 10, 2024
Suzette
United States of AmericaBeing a customer service manager for many years, I feel all who work in customer service should at least do the basics of using ‘please’ and ‘thank you’. The woman who checked us in did neither. No manners - not once during the entire check-in process. She was efficient in her position but not up to the standards of how the hotel presents itself. This was our only complaint otherwise we truly enjoyed our stay.
Beautiful, clean and well maintained.
Stayed in March 2024
Reviewed: March 6, 2024
Burgess
United States of AmericaThe front desk wasn't so pleasant
Convenient location to shops and food
Stayed in March 2024
Reviewed: January 9, 2024
John180808
CanadaGood location, you can walk to Footpoint.
Stayed in January 2024
Reviewed: January 5, 2024
Roman
United States of AmericaThis is an example what you expect from a Hilton in a downtown of big city.
Stayed in January 2024
Reviewed: January 1, 2024
George
United States of AmericaSafety was a major consideration for my guest, ie. Rooms with no outside way of entry. You had to enter building, use key card to use the elevator to get to the floor your room was at. $40.00 a day to have a place to park, and the ease of valet parking.well, we used that, but , then of course gratuity every time you asked to get your car. Little much.all in all, a safe stay, got done what we needed to, gone in two days. The value, not so much, I'll leave my guest back home next time, stay in the out skirts of phoenix.,cheaper, parking, I'll deal with the safety issues as they arise.
The food it self was good, however, I was under the mistaken impression that breakfast was provided included in the daily rate, so at approximately $30.00 for just myself, and a required cash gratuity, for some one to seat me, and bring a coffee, not so much. This was a serve your self buffet type of set up.
Stayed in December 2023
Reviewed: December 20, 2023
Bahia
OmanThe way the staff take the service tips.
The rooms are big and the staff were friendly.
Stayed in December 2023
Reviewed: December 19, 2023
Margaret
United States of AmericaRoom was very clean and comfortable. However, it would be nice to have a towel hook right by the tub and a magnifying makeup mirror by the sink.
The breakfast was great. I ordered the omelet and it was delicious. The location was perfect. I was attending an event at the Convention Center, which was just a short walk down the street.
Stayed in December 2023
Reviewed: November 14, 2023
Rosalyn
United States of AmericaParking! They only offer valet parking for $40 a day. We talked to the manager of the parking deck that is on the corner and he said a lot of hotels in the area will validate your parking ticket if you park there but Hilton Garden Inn isn’t one of those hotels.
Great location! The rooms were clean and spacious.
Stayed in November 2023
Reviewed: November 11, 2023
Sharon
United States of AmericaI loved the location, the interior of the hotel, the lobby bar and the 13th floor bar. The Front Desk staff was very helpful. The service workers were very kind and efficient. I had a wonderful stay!
Stayed in November 2023
Reviewed: November 2, 2023
Carl
United States of AmericaMore than one coffee pod in the room
Clean, comfortable
Stayed in November 2023
Reviewed: October 8, 2023
Victor
United States of AmericaNo parking had to valet which cost 40 dollars
Location is awesome walking distance to most everything downtown
Stayed in September 2023
Reviewed: September 20, 2023
Edward
United States of AmericaRooftop bar was closed the night we were going to go .
Location and staff
Stayed in September 2023
Reviewed: August 10, 2023
Kiva
United States of AmericaNo Free Parking
Great corner room
Stayed in August 2023
Reviewed: July 30, 2023
Tammy
United States of AmericaFirst time the attendant at the front was not very welcoming, it seemed like we were inconviencing her. She didn't give us the normal spiel and pretty much just handed us the room key.
Stay at the Hilton Garden a lot. It is one of the best locations to stay in Phoenix that is still reasonably priced. The bartender was great.
Stayed in July 2023
Reviewed: July 25, 2023
Carmon
United States of AmericaThe whole package. The location, the cleanliness, the staff, safety
Stayed in July 2023
Reviewed: July 25, 2023
Kendall
United States of AmericaNothing
Very nice hotel. Staff was incredible. Hotel was beautiful and close to everything
Stayed in July 2023
Reviewed: June 1, 2023
Asiyah
United States of Americanothing, everything was excellent
close to concert venues
Stayed in May 2023
Reviewed: April 9, 2023
Dale
United States of AmericaIt may have been my fault, but we did not need a handicap room.
Staff was very nice. Clean and accessible to what we had planned.
Stayed in April 2023
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