4000 North Central Avenue, Encanto, Phoenix, AZ 85012, United States of America
#81 of 132 hotels in Phoenix
Guests' ChoiceBased on 427 hotel reviews
7.5Cleanliness
8.1
Comfort
8.1
Location
8.4
Facilities
7.8
Staff
8.4
Value for money
7.4
Free Wifi
8.0
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: March 24, 2024
Janelle
United States of AmericaThere was missing items in the room. Beds did not fit bed frames. There was still trash left from from previous guests. Restaurant/breakfast hours not accurate.
The fact that they accept pets was nice
Stayed in March 2024
Reviewed: March 20, 2024
Tamara
United States of AmericaFacility is dated. Carpet had stains, footstool worn, bathroom door warped and stuck when shut completely. The day we checked out, there was no hot water so it was either a cold shower or none. We reported it and the desk clerk said they were aware and working on it. I understand that this is a big issue and can’t be fixed quickly but we were offered no compensation, so we paid full price to not have a hot shower available.
Location is great, room large, bed comfortable. The pool looked great although we didn’t use it because weather was quite cool.
Stayed in March 2024
Reviewed: February 28, 2024
L
United States of AmericaThe distance from lobby to the rooms are far away for people with problems of walking. Even though I asked for a room nearest to the door.
Availability of a room
Stayed in February 2024
Reviewed: October 26, 2023
Shawna
United States of AmericaThe building and facilities are a bit outdated. The door to my room didn't close properly. Mattress was hard and lumpy. The room is very small for the price. Parking and the walk with all your bags is a hassle.
The location was nice, very close to my corporate office. The pool and jacuzzi had a nice layout. The air conditioner in the room worked phenomenal.
Stayed in October 2023
Reviewed: July 17, 2023
Emma
United States of AmericaThe price of breakfast is very expensive.
The staff is very friendly and courteous! Mr Luis at the front desk is so nice! This time around , I was offered a nice room facing the pool and the shower head worked!
Stayed in July 2023
Reviewed: July 12, 2023
Kirk
United States of AmericaLong walk from parking lot back to hotel and charging for any extras. Homeless around and security could have been better. Not great customer service, just turnkey. The Hilton isn't what it used to be, by far.
The room was comfortable and had the basic requirements. It was simply a place to stay on the way to other cities on summer business vacation. There were towers and the usual Hilton branding about. A pool on premises but on the small side.
Stayed in June 2023
Reviewed: July 3, 2023
Joshua
United States of AmericaOverall, I thought it was a pretty good space.
Breakfast was typical buffet style, but plenty of food and service was great.
Stayed in July 2023
Reviewed: June 26, 2023
Christine
United States of AmericaThe staff at the front desk went above and beyond; Booking .com had not sent the proper reservation information to the hotel and so the hotel had no knowledge of my prepaid reservation. The staff not only got on the phone with booking.com, they got a room for us and also honored the reservation even though I had misplaced my credit card. I can’t say enough good things about the front desk staff. Thank you!
Stayed in June 2023
Reviewed: May 30, 2023
Sara
United States of AmericaThe pool was dirty except for 1 day; it was clean. When using Uber/Lyft the property is hard to find.
it was clean and comfortable, the prices were reasonable.
Stayed in May 2023
Reviewed: May 21, 2023
Christopher
United States of Americawalls were thin
the staff was outstanding! very helpful and friendly.
Stayed in April 2023
Reviewed: May 16, 2023
Becky
United States of Americapool closed at 10. shuttle didn’t run on weekends for ball games
location/price
Stayed in May 2023
Reviewed: May 12, 2023
Garret
United States of AmericaPillows were not good at all.
Stayed in May 2023
Reviewed: May 9, 2023
Feinstein
United States of Americalong check-in process, terrible food
location is good
Stayed in May 2023
Reviewed: May 3, 2023
Lydia
United States of AmericaThat the 2nd room was small and no privacy. Just one big room I had rooms 416 and 419. 419 had no door to the bedroom.
Just okay, was under the impression it was complimentary.
Stayed in May 2023
Reviewed: April 29, 2023
Valentino
CanadaPool shut down n locked after 10pm
Stayed in April 2023
Reviewed: April 19, 2023
David
United States of Americabreakfast was not included
location very convenient to the VA hospital
Stayed in April 2023
Reviewed: April 18, 2023
Danya
United States of AmericaThe jacuzzi was not working and the pool water was really cold
The beds
Stayed in April 2023
Reviewed: April 18, 2023
Rolland
United States of AmericaThe pool was freezing cold and the hot tub was not working.
The location.
Stayed in April 2023
Reviewed: April 2, 2023
Bryan
United States of AmericaThe room had two queen size bed frames but full size mattresses.
Staff was great, quiet location, pool looked great but didn’t use it
Stayed in March 2023
Reviewed: March 28, 2023
Andrew
United States of AmericaOne of the elevators were down. I wish the breakfast/dinner menus were more diverse.
Staff was nice. The location is great, only a block away from the Metro line.
Stayed in March 2023
Reviewed: March 28, 2023
John
United States of Americadoors to rooms slam shut
convenient location, light rail nearby, walking distance to store, restaurants etc.
Stayed in March 2023
Reviewed: March 26, 2023
Dillon
United States of Americaover priced!
the location.
Stayed in March 2023
Reviewed: March 12, 2023
Cristina
United States of Americajust the weird smell in the room
it’s in a great location easy access and good breakfast
Stayed in January 2023
Reviewed: March 10, 2023
Steve
AustraliaNothing!
Front desk staff was really friendly, super polite and professional. Rooms were comfy, only issue was that the heat didn’t work well in my room. Beds were comfy, TV had a great selection too! 😁
Stayed in December 2022
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