Common areas are fine. Room a bit odd for non-disabled, e.g. low mirrors and shower head, oversized room for wheelchair navigation.

Stayed in May 2024

They charge for breakfast when you pay so much for the room and the choices after you paid for it were very limited. Almost every other hotel we stayed at during our 12 day road trip had complimentary breakfast. On the back side of the building the parking lot needs more lights....it was very dark.

The facility was very clean and the room was very comfortable.

Stayed in May 2024

This room would have been $129 a year or two ago but now it's $155. Breakfast was a little pricey too. The hot items could be increased to include pancakes or french toast. On the up side, the gal working was fantastic - very hospitable!

The staff was wonderful! The room was very clean and comfortable but one of the bedside lights was broken. The lighting in the room could be better but all-in-all the room was good.

Stayed in March 2024

Clean, recently updated lobby, not far to drive to major sights, nice small gym and pool

Stayed in November 2023

The pool needed to be clean, but everything else was wonderful.

Nice property and staff were great!

Stayed in November 2023

Suggestion: move soap dispensers. They are at the foot of the tub with some drips. Slippery when I stepped in; bars are helpful.

Lobby sunny and pleasant; coffee; comfy bed

Stayed in November 2023

Just had coffee and bagels and that was what we wanted

Stayed in October 2023

Pricey for one night

Clean friendly and perfect location

Stayed in October 2023

Great location. Nice stay. Thx!

Stayed in October 2023

We could never reach the front desk or guest services

Breakfast

Stayed in September 2023

Was surprised that I had to pay for breakfast especially being a Hilton Silver member. Breakfast should have been included in the stay.

Stayed in August 2023

Nothing

Caring front staff, great location, seamless entry.

Stayed in July 2023

Nothing, perfect

Room, location

Stayed in July 2023

The one elevator was broken . Things happen.

Easily accessible

Stayed in July 2023

-Beds in our room were very soft (which others in my family liked, but not good for those needing a firm mattress for back support). If one person moved in the bed, the whole bed jiggled (we called them Jello beds). -There were no recycling bins anywhere in the hotel. When I asked one employee if the city had recycling he said that the city of Plymouth recycled paper but not plastic (although an online search indicates that there is recycling for plastic). The hotel was giving out complimentary water bottles (which I'm sure many people appreciate), but this shouldn't be done with no option to recycle. I was able to refill my personal water bottle from the water jug in the lobby, but it's a shame to think about how many bottles go into landfill on weekly basis from the hotel. -Wifi was not great in our 3rd floor room (slow, logged us off more than once), but it was fine in the main lobby.

-Beautiful main lobby. -Pool was in a good spot, clean and fun for the kids. -Room met expectations (clean, had storage for clothing, fridge, etc.). -Loved all the ZERO/o products in the bathroom (eco-friendly, chemical free). -Staff was courteous. -Short drive from downtown Plymouth, close to highway to head to Cape Cod. -Good pillows (not overly big like in some hotels).

Stayed in July 2023

I can’t think of anything I didn’t like.

Best mattress I’ve slept on in ages. Very clean and comfortable room. Friendly staff.

Stayed in July 2023

Continental breakfast was not included and was not paying the extra. Most people travelling look to have the breakfast included. Last time we stayed in Plymouth we stayed at Hampton Inn we will go back there as the amenities were similar and a great brekfast was included with same price for room. When we arrived we thought the breakfast was included but were told based on our rate it was not.

The breakfast was not included so we did not pay the extra.

Stayed in April 2023

The view from room 217😝

Stayed in March 2023

the breakfast was not good

the swimming pool was very good for family with small children

Stayed in February 2023

We thought there was a hot tub. In the pictures online it shows a hot tub and that was what my daughter was most excited about. However there is no hot tub.

The breakfast was wonderful and a lovely waitress.

Stayed in February 2023

terrible pillows

location, newly renovated, comfy bed

Stayed in February 2023

chips 3 dollars is a little pricey

Stayed in December 2022

renovations were being done, and didn’t have complimentary breakfast!

it was very clean, but they were doing renovations.

Stayed in November 2022

The room we had needed remodeling; the noise of the elevator, even the AC, was not helpful for good sleep; unbelievable that Hilton would remove their jacuzzi's & this one's pool was awful (not clean); could not believe Hilton thought their breakfasts, which were no different than most hotel chains was worthy of charging their customers extra for! So be it - done with Hilton's because of all of this!

Loved that EVERYONE on staff was very friendly & helpful.

Stayed in October 2022