800 Southpark Boulevard, Colonial Heights, VA 23834, United States of America
#2 of 9 hotels in Colonial Heights
Guests' ChoiceBased on 252 hotel reviews
8.2Cleanliness
8.7
Comfort
8.7
Location
9.0
Facilities
8.3
Staff
8.9
Value for money
7.8
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: March 7, 2024
Erin
United States of AmericaBreakfast was served after we had to leave
The room was clean, the staff was friendly, and there was lots of restaurants nearby.
Stayed in March 2024
Reviewed: March 4, 2024
Courtney
United States of AmericaThe associate lady at the breakfast bar was a little rude when we asked about how breakfast went she ha a attitude and told us to hurry up because we didn't have that long. And then asked us if we had the money to pay. When that happen we decided to go and eat elsewhere.
Everything was wonderful room was greats. The front end staff was very pleasant.
Stayed in March 2024
Reviewed: November 13, 2023
Danielle
United States of AmericaNo dislikes
The staff was amazing check in super easy
Stayed in November 2023
Reviewed: October 3, 2023
Michele
United States of Americacockroach in our bathroom. no hair dryer. tub did not drain properly and was standing in water during the shower
did not use this
Stayed in October 2023
Reviewed: September 4, 2023
Christine
United States of AmericaBetter breakfast cook food was no good coffee cold also sausage no good
The breakfasts was not good you could improve on breakfast not worth the money
Stayed in September 2023
Reviewed: July 25, 2023
Albert
United States of AmericaFriendly staff, courteous service, really comfortable bed, clean room & a ton of restaurants near by
Stayed in July 2023
Reviewed: June 12, 2023
David
United States of Americatub was dirty
relaxing
Stayed in June 2023
Reviewed: May 16, 2023
Doland
United States of AmericaNot having a complimentary continental breakfast was not ideal for the price of the stay. So adding that expense made the stay too high.
The staff was just amazing. They were super nice and helpful.
Stayed in May 2023
Reviewed: April 19, 2023
Jamie
United States of Americabreakfast wasn’t buffet. had to order and wait for it
location, friendly staff
Stayed in March 2023
Reviewed: April 6, 2023
Marvin
United States of AmericaFor the price you pay this hotel needs an upgrade.our first room had a clugged sink that leaked the evening janitor couldn't fix so we had to move to another room late because I got off from work at 9pm.The bathroom door was warped in the new room and stains on floor.our rooms were clean but just stains on floor and some on walls it just needs a make over we paid almost 700 dollars for 2 nights .Friendly staff .
We didn't get breakfast teres a charge for it.For the amount you pay for a room there should be free continental breakfast.Location was wonderful. Staff was wonderful.
Stayed in April 2023
Reviewed: March 11, 2023
Richard
United States of AmericaBreakfast
Location a little pricy
Stayed in March 2023
Reviewed: November 24, 2022
Tjlisa1137
United States of AmericaWhen booking thru Booking.com the receipt was not clear as to whether breakfast was included or not. When the gentleman attempted to get help for us from a lady working that morning, she was rude. We stay in a lot of hotels and usually love The Hilton Garden Inn. We were disappointed in the way she made us feel less important because we booked thru Booking.com. She stated the room rate we paid did not include breakfast. However, we paid the normal room rate after our genius discount received by using Booking.com. Plus, it is more convenient using Booking.com because they save the hotels we frequent when visiting family. Luckily we have no desire to visit the area again, so we can avoid this particular hotel. Also, if the staff think the people who use hotel discount apps are beneath them, perhaps they should not allow them at that facility. Or, they could train their staff to be more considerate and know how to read receipts. I feel we did pay for breakfast but we decided to go elsewhere because we didn't care for her disrespectful attitude.
As expected, the room was clean and comfortable.
Stayed in November 2022
Reviewed: November 3, 2022
Harriet
United States of AmericaBreakfast was ...ummm not good and I say so because breakfast is my favorite meal and that's the only reason why I didn't give a "10"
I love the Hilton Garden Inn...perfect location. Shopping, mall, movies, restaurants...just awesome. Love seafood?? Go to Croakers Spot on Old St. LoRd Have Mercy and thank GOD for good food!!
Stayed in October 2022
Reviewed: October 14, 2022
Richard
United States of AmericaBreakfast could have been free
It with a half way point in our drive..
Stayed in October 2022
Reviewed: October 2, 2022
Hannah
United States of Americaroom needed updating
clean!
Stayed in October 2022
Reviewed: September 15, 2022
Nancy
United States of Americacould not get hot water in the shower- never got more than warm
location and friendly staff
Stayed in September 2022
Reviewed: September 2, 2022
Carmel
United States of AmericaWorst breakfast options EVER! We have stayed at $69 per night hotels that have a better breakfast - FREE! Not only that, but $9.95 for very light options and toaster that did not work. Fruit, bagel or croissant, coffee or tea. VERY DISAPPOINTED IN BREAKFAST.
Room very clean and well-appointed. Lobby very clean and staff courteous.
Stayed in August 2022
Reviewed: August 8, 2022
Crystal
United States of AmericaThe pool and jacuzzi had a white-ish looking chemical osubstance all on the top so we were unable to use it.
Everything was great staff was friendly, very accommodating. Breakfast was pretty good.
Stayed in August 2022
Reviewed: July 29, 2022
Edward
United States of AmericaThe front desk was rude, not to me but the people in front of me. That really turned me off because they didn't deserve it.
The location was great. The facility itself was also clean.
Stayed in May 2022
Reviewed: July 18, 2022
Robert
United States of AmericaMiss the pre-pandemic hot and cold breakfast buffet style.
The property was clean and a good place to stay as we traveled farther to our destination.
Stayed in July 2022
Reviewed: July 8, 2022
Christina
United States of Americapeople were in the halls shouting at 4am, walls are very thin, could here them arguing once they went into their room.
Good location
Stayed in May 2022
Reviewed: June 28, 2022
Douglas
United States of AmericaWe had a visit from a palmetto bug.
Location, cleanliness, room size. Much better than another hotel we stayed at on our way down to Myrtle Beach.
Stayed in June 2022
Reviewed: June 27, 2022
Ryan
United States of AmericaNoise coming from the hotel's HVAC system outside could be heard in our particular room which may be annoying to some people. Didn't affect me since I'm not a light sleeper.
Hotel and room was clean/comfortable, and expectations were met. Hotel was close to many food options and stores which was nice. Would definitely stay here again.
Stayed in June 2022
Reviewed: June 18, 2022
Jamie
United States of AmericaThere was no air vent in the bathroom to help with smelly boys and foggy showers.
The moment I walked in it smelled fresh, clean and crisp. The front desk staff were very friendly and attentive. The rooms were spacious and comfortable. An thermostat was in our room which helped make sleeping a breeze.
Stayed in June 2022
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