Reviews of Hilton Garden Inn San Antonio Airport This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
12828 San Pedro Avenue, San Antonio, TX 78216, United States of America
#146 of 319 hotels in San Antonio
Guests' ChoiceReview Score
Based on 207 hotel reviews
7.8Score breakdown
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Cleanliness
8.2
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Comfort
8.4
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Location
8.6
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Facilities
7.9
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Staff
8.2
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Value for money
7.6
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Reviewed: March 18, 2024
Michael
United States of America1 review8.0“Ok”- • Leisure trip
- • Couple
- • King Room with Whirlpool
- • Stayed 1 night
- • Submitted from a mobile device
Could use some renovation. Room roof above garden tub was peeling. Garden tub would not stay full. Had to cover drain with plastic bag. Room 326
Location
Stayed in March 2024
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Reviewed: January 17, 2024
Rosio
United States of America14 Reviews7.0Good- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
The place is not well lit, it was hard to find, place looks like it needs so love and care, person at front desk was not happy at all. The elevator definitely needs to be replaced. Everything looks like it needs to be updated.
They had cucumber water available
Stayed in January 2024
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Reviewed: September 1, 2023
Daniel
United States of America1 review8.0“Comfortable, Clean and Very Friendly Staff. Great Options for Breakfast.”- • Business trip
- • Group
- • Double Room with Two Double Beds - Non-Smoking
- • Stayed 1 night
Hotel interior very dated and really could use a refresh. The interior of the rooms and restrooms could use some TLC. The wall sockets and the USB Plugs are pretty loose and worn out, kind of hard to keep devices plugged in.
My Bed Was Very Comfortable, My Room Was Clean. The CSR that greeted us upon our arrival was amazing. I definitely would come back just because of her. I loved having fresh breakfast as an option however the cook really needs to learn how to cook omlettes without overcooking them. The waitress was AMAZING.
Stayed in August 2023
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Reviewed: July 17, 2023
Andrea
United States of America8 Reviews7.0“Ok for a night or two due to location to swim center. Would not revisit if we needed to stay longer.”- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
The hotel itself was older and property was not as well maintained as it could have been. Our bathroom had cracked tile and uneven floors.
It was close to the venue we were visiting.
Stayed in July 2023
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Reviewed: May 22, 2023
Logan
United States of America15 Reviews8.0Very Good- • Leisure trip
- • Couple
- • King Room
- • Stayed 1 night
- • Submitted from a mobile device
I wasn’t able to use my streaming stuff to watch tv
everything was good and location was perfect
Stayed in May 2023
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Reviewed: May 8, 2023
Margaret
United States of America3 Reviews1 helpful vote9.0Wonderful- • Leisure trip
- • Family with young children
- • King Room with Whirlpool
- • Stayed 2 nights
- • Submitted from a mobile device
Pool on center of hotel
Spa tub
Stayed in February 2023
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Reviewed: March 8, 2023
Debbie
United States of America12 Reviews1 helpful vote7.0“extremely disappointed as we have utilized Hiltons for years! restaurant needs updated as well as bedding and linens!”- • Leisure trip
- • Couple
- • King Room with Accessible Tub - Mobility Access
- • Stayed 1 night
- • Submitted from a mobile device
old nasty feeling
location was decent however the bed and bedding was very old! not a good nights rest for travel! this hotel is very old and the restaurant food was horrible! needs new cooks and desperately updated! the ladies rest room in lobby was filthy And I reported to front desk! not at all Hilton representation!!!
Stayed in March 2023
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Reviewed: February 2, 2023
Alain
Canada1 review8.0“It was very good, close to the airport”- • Business trip
- • Couple
- • King Room with Whirlpool
- • Stayed 1 night
No lunch available
Early check in and everyone where very friendly
Stayed in January 2023
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Reviewed: January 27, 2023
Joseph
United States of America8 Reviews1 helpful vote8.0“Great Staff and convenient.”- • Leisure trip
- • Couple
- • Queen Room with Two Queen Beds - Mobility Access
- • Stayed 1 night
- • Submitted from a mobile device
ground floor Room adjacent to Parking lot. not able to open the curtains.
The Staff and The Shuttle service to near by restaurants and Airport.
Stayed in January 2023
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Reviewed: January 2, 2023
Lombard
United States of America1 review1 helpful vote9.0“We did enjoy our stay and will be returning”- • Leisure trip
- • Couple
- • King Room
- • Stayed 2 nights
- • Submitted from a mobile device
The employee who checked us in never smiled. She only looked at us once and didn't make any reply about enjoying our stay. She was very cold and uninviting 😪
The location was great! I didn't sample the breakfast. The coffee was tasty but I wish it was a bit warmer.
Stayed in January 2023
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Reviewed: November 21, 2022
Latrice
United States of America7 Reviews1 helpful vote7.0“Spa tub was great!!”- • Leisure trip
- • Couple
- • King Room with Whirlpool
- • Stayed 2 nights
- • Submitted from a mobile device
The front desk clerk should have told us the cable was not working and was out !! Plus she never sent nobody to fix our phone!!
Breakfast was great !! Worth the money
Stayed in November 2022
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Reviewed: November 15, 2022
Jim
United States of America45 Reviews2 helpful votes9.0Wonderful- • Business trip
- • Solo traveler
- • King Room
- • Stayed 1 night
- • Submitted from a mobile device
Couldn't think of anything negative other than typical Garden Inn failure to provide a free breakfast. Although staff had breakfast was wonderful and food was good!
Excellent facilities, staff and room. Couldn't have asked for better accommodations.
Stayed in November 2022
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Reviewed: October 31, 2022
Norma
United States of America8 Reviews8.0“other then linen was clean. just need to be updated. big time”- • Leisure trip
- • Couple
- • King Room with Accessible Tub - Mobility Access
- • Stayed 1 night
- • Submitted from a mobile device
need to be updated. sheets and towels were very old.
location
Stayed in October 2022
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Reviewed: September 26, 2022
Travis
United States of America1 review9.0“Convenient and family friendly. My son and I had a blast.”- • Leisure trip
- • Family with young children
- • King Room with Accessible Tub - Mobility Access
- • Stayed 2 nights
- • Submitted from a mobile device
Best ever. Kitchen staff was very polite.
Stayed in August 2022
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Reviewed: September 15, 2022
Costantini
United States of America1 review7.0“Overall, I’d stay here again.”- • Leisure trip
- • Couple
- • King Room
- • Stayed 2 nights
- • Submitted from a mobile device
The room smelled musty and stale with faint remnants of cigarette smoke, and the paint on the wall and ceiling in the shower was sloughing off. They need to install exhaust fans in the bathrooms.
The location was perfect, a very easy drive to and from the airport. The bed was comfortable and the shower was hot with decent water pressure. It was a cheap price for a short weekend stay.
Stayed in September 2022
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Reviewed: August 23, 2022
Lizette
United States of America2 Reviews8.0“Good for the price”- • Leisure trip
- • Couple
- • King Room with Whirlpool
- • Stayed 2 nights
- • Submitted from a mobile device
The first room smelled really bad, like wet dog, however the staff change our room. We stay for two nights and they never came to clean the room or at least change our towels .
Location is great,many things to do around the area and staff is very professional.
Stayed in August 2022
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Reviewed: August 15, 2022
Dawn
United States of America2 Reviews8.0Very Good- • Business trip
- • Couple
- • King Room
- • Stayed 3 nights
our dinner tray was left in the hallway for over a day. no water available at all times in the lobby (infused container in lobby), it was there for a few short hours after we arrived the first day and then never saw it again.
how the building looked built around the pool area. dining area was attractive. lots of open area sitting available in the large lobby.
Stayed in August 2022
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Reviewed: August 1, 2022
Rosa
United States of America2 Reviews9.0Wonderful- • Leisure trip
- • Couple
- • King Room with Whirlpool
- • Stayed 1 night
- • Submitted from a mobile device
The pillows, bed and bedding were so comfortable! Curtains kept out the sunlight, AC worked great, had the spa rub which was amazing. Staff friendly and helpful. would definitely stay again!
Stayed in July 2022
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Reviewed: July 26, 2022
Cody
United States of America1 review7.0“Overall good”- • Leisure trip
- • Group
- • Double Room with Two Double Beds - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Morning was a little loud, sounded like someone was using a chainsaw outside at 8am on a Saturday so we woke up earlier than we planned.
Clean, comfortable beds.
Stayed in July 2022
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Reviewed: June 21, 2022
Connie
United States of America4 Reviews9.0Wonderful- • Leisure trip
- • Couple
- • King Room with Whirlpool
- • Stayed 1 night
- • Submitted from a mobile device
The spa tub looked bigger in the picture. The ice machine on my floor was broken. On Booking.com breakfast was shown to be $11.95 per person.
The hotel clean. The staff was friendly. The room was comfortable.
Stayed in May 2022
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Reviewed: June 13, 2022
Rebecca
United States of America3 Reviews9.0“Comfy with a bit of ugly.”- • Family with young children
- • King Room with Whirlpool
- • Stayed 2 nights
- • Submitted from a mobile device
Mold in sink especially around overflow drain.... Nasty dirty mold...
Location and tub, beds clean as well
Stayed in June 2022
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Reviewed: May 12, 2022
Kandace
United States of America1 review7.0“Overall I enjoyed the stay.”- • Business trip
- • Solo traveler
- • King Room with Whirlpool
- • Stayed 3 nights
- • Submitted from a mobile device
I didn’t like that the room was smaller and didn’t have the same layout that was advertised for that particular room online. For example, online showed the shower and tub separate. The room that I was given, the shower and tub were one.
I liked the breakfast And the tub and how quiet it was.
Stayed in May 2022
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Reviewed: March 10, 2022
Cassandra
United States of America3 Reviews8.0Very Good- • Business trip
- • Family with young children
- • Double Room with Two Double Beds - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
The view 😑got a roof view
Room was clean nice and plenty of room
Stayed in March 2022
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Reviewed: February 15, 2022
Carl
United States of America2 Reviews1 helpful vote9.0“I had a good stay”- • Leisure trip
- • Couple
- • King Room with Whirlpool
- • Stayed 1 night
- • Submitted from a mobile device
The Jacuzzi tub could be bigger
The breakfast was good, just didn't know was paying for continental but the price was good
Stayed in February 2022
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