765 Airport Boulevard, Burlingame, CA 94010, United States of America
#8 of 11 hotels in Burlingame
Guests' ChoiceBased on 122 hotel reviews
7.1Cleanliness
7.7
Comfort
7.8
Location
8.1
Facilities
7.3
Staff
7.8
Value for money
7.2
Free WiFi
7.5
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: April 20, 2024
Kiwanna
United States of AmericaBeautiful hotel! Professional & kind staff.
Stayed in April 2024
Reviewed: October 16, 2023
Karin
United States of AmericaExtremely under construction- which is good cuz it’s quite dated right now!
Location
Stayed in October 2023
Reviewed: August 16, 2023
Emmanuel
United States of AmericaNo free parking
The amenities and the microwave in the hotel
Stayed in July 2023
Reviewed: July 26, 2023
Jinky
CanadaThey gave a hard time to locate my reservation to my guest..I booked it for my friend and it was a gift.
Location to the airport Good car parking spot
Stayed in July 2023
Reviewed: July 16, 2023
Robert
United States of AmericaWas not aware of a $20 overnight parking fee, caught me by surprise, parking is open and there were plenty of spots, unnecessary charge
Good location, value, friendly staff
Stayed in July 2023
Reviewed: July 9, 2023
Lin
ChinaThe staff when checked in is lack patience
Beautiful Clean
Stayed in May 2023
Reviewed: June 28, 2023
Rajesh
SingaporeStaff in general was friendly , except for one lady at reception who had frowned when my niece went to drop a baggage at concierge (perhaps she didn't like we had too many bags for her liking)
Location is near SFO airport. Clean and serene place. There is a small river besides which is good for morning/evening walks.
Stayed in June 2023
Reviewed: June 21, 2023
Katherine
Ireland$20 for parking was nuts
Spacious room, clean
Stayed in June 2023
Reviewed: June 19, 2023
Ignacio
United States of AmericaBreakfast. My recommendation is to make breakfast buffet for $15-$20 including everything.
The location and price.
Stayed in June 2023
Reviewed: June 12, 2023
Serge
Belgiumthe parking cost - we arrived around 5:30 pm and left before 7 am and had to pay $20.
It was a good stay, meaning we were there only it the evening till the morning, but a perfect clean room with the necessary accommodation.
Stayed in June 2023
Reviewed: May 24, 2023
John
United States of AmericaThe hotel was a bit "tired" and worn, but appeared to be going through some renovation.
The location is excellent for access to SFO and Anza long term parking
Stayed in May 2023
Reviewed: May 5, 2023
Michelle
United States of AmericaUpon entry eating area bar/restaurant was roped off and lights out looking abandoned. Decor was dated spa was not working and I had to be moved from my original room because I felt uncomfortable there.
Front entrance was lovely and outdoor area was a perfect break from the city.
Stayed in April 2023
Reviewed: April 22, 2023
Ellis
United States of AmericaNo lunch or dinner restaurant service.
Good property and good value for the price. Excellent breakfast, but lack of restaurant services for either lunch or dinner detracts from the property. That needs to be addressed before I would come back.
Stayed in April 2023
Reviewed: April 20, 2023
Michael
United KingdomThe booking process was unclear. I thought breakfast was included. I wasn’t able to use Conferma as I have for many other Hilton properties.
It was a clean room. Facilities were decent. Safe area.
Stayed in April 2023
Reviewed: March 23, 2023
Helgenberger
United States of AmericaThe cook got upset because I open the pan to look at what's inside. I thought it was part of the breakfast area. Maybe next time there should be a sign there that customers are not allowed to touch it. It just looked like it was part of the breakfast area.
I purchased the continental breakfast, would love to have protein added like bacon, eggs, sausage to come with the meal.
Stayed in March 2023
Reviewed: January 17, 2023
Skenandore
United States of AmericaThe TV in the room wasn't really working, but other than that no complaints.♡
Hotel staff were super friendly and helpful. The rooms were very clean and comfortable. ♡
Stayed in December 2022
Reviewed: September 29, 2022
Patricia
United States of AmericaThe bed was junk, felt old
Stayed in September 2022
Reviewed: September 10, 2022
Dorris
United States of AmericaI could not reach the hotel with the phone contact advertised, it kept going to voicemail. Front desk gave me different no. at checkin. The POOL WAS NOT WORKING! It needs to be put on the website that it isn't working. Also one of the kitchen staff at breakfast buffet had an attitude. People need to smile, the customer is paying not a burden. They charge fir parking💁♀️ , unreal! Otherwise nice stay! Would return if the pool is working! Thank u!
The staff Roy at front desk were very helpful . He gave us another room since the first room had a strange smell. The other guy that came to show me how the aircon worked was helpful too.
Stayed in September 2022
Reviewed: September 9, 2022
Cathleen
United States of AmericaBed was a big, mushy crater. We were not told there was a parking fee - either online or in person, just found on bill.
Rogers at the front desk provided great customer service.
Stayed in September 2022
Reviewed: July 2, 2022
Maria
United States of AmericaNice comfy and quiety room but it took us a while to figure out that the bed mattresses were adjustable. We learned that by accident! This helped because the beds felt rather soft at first! Wish the pool was operating! Glad for the free, strong and tasty coffee!
Stayed in June 2022
Reviewed: May 27, 2022
Nathan
United States of AmericaThe mattresses are supposed to offer a firmness selection feature and by the time you wake up in the morning, you might as well be sleeping on a half-deflated air mattress.
The staff was nice and the location was good, Nice surprise was how close it was to Burlingame. I didn't realize what a cute downtown that city had and great restaurants too.
Stayed in April 2022
Reviewed: April 8, 2022
Jessica
United States of Americaone elevator was broken and the other was slow
convenient to get to and comfortable
Stayed in April 2022
Reviewed: February 21, 2022
Roberto
United States of AmericaHow clean the hotel was.
Stayed in February 2022
Reviewed: December 18, 2021
Adriana
United States of AmericaI didn't like how the room we had still had a keruig coffee pod inside the machine right when we got there. I also did request a few candles and they said they would send some up but never did.
I really liked the room and how comfortable it was. I especially liked the mini couch arae
Stayed in November 2021
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content