This was a big Hilton disappointment. I've stayed in numerous similar facilities, and this stay was an outlier. The room was rundown, the shades were broken, as was the phone to call to the front desk. The restaurant was unprepared for the number of guests that were there. I chose for the Hilton brand, expecting Hilton service, and that was not it. Given the exorbitant price at the time of booking, I would definitely not recommend...

Easy accessible by car, the issues with the room were fixed relatively quick.

Stayed in May 2022

nothing

The roof bar

Stayed in January 2022

Nothing

The staff was excellent. Great customer service

Stayed in April 2022

nothing

location and the fact that it was clean. staff were all friendly

Stayed in April 2022

Good location.

Stayed in February 2022

Beds could have been more comfortable and we HATED the barn door to the bathroom.

Stayed in March 2022

Nothing!

Staff was so friendly, helpful and professional!!

Stayed in February 2022

Heater/AC is too loud to use at night so that we had to ask for extra blankets from the front desk

room is clean and spacious

Stayed in January 2022

Dirty our room smelled like sewer had to move to another room. day we got there fire alarm went off..next room also had a smell but not as bad as the first..then the morning of our check out no digital service on tv..left at 3.45 am.

location

Stayed in October 2021

Beautiful property; perfect for visiting parents. Amazing and friendly staff! Also, loved the roof top bar with gorgeous views; staff there were also so efficient and extremely kind, which is tough with so many restaurants short-staffed.

Stayed in October 2021

Location is very good

Stayed in September 2021

When the hotel staff found that I was a single woman and it was difficult for me to return to the hotel to argue, they deducted all of my deposit, and never even communicated with me, and shifted all the responsibility to me. As a result of packing up my personal belongings, I left some rubbish in the room. Before checking out, I asked different hotel staff many times whether I can leave rubbish in the room. They all said, "You can leave any rubbish. We will help you clean up.” However, after I left California, they deducted my entire $200 deposit for two days and said that I left too much garbage. They never mentioned to me what kind of rubbish is too much in our previous communication, nor did they give me any criteria for their assessment. I think if they tell me how many charges I will have before, I can hire a worker, at a price of $50 per hour, it only takes an hour to throw away all the garbage for me. After I left, the hotel staff just sent me a serious email, threatening me, saying that I did not communicate with them enough, and accused me of not considering them. There is no room for communication and negotiation for the unreasonable deductions. How delicate cleaner can make $200 by simply throwing away a few cartons of packed garbages? I want to ask, why? Can never stand such a rascal hotel.

The room and facilities were good

Stayed in September 2021

Rooms are uncomfortable due to improperly working air conditioning. It would work then shut off in the middle of the night. The fire alarm went off randomly at 7 am, I had to wake up anyway but it was quite alarming. I was also charged for 4 people when it was just me and my fiancé.

First room smelled awful upon arrival. I immediately let them know and they professionally changed rooms. However, the air conditioning in the room didn’t work. Rooms are not perfectly clean.

Stayed in September 2021

Very clean and comfortable. Great breakfast, easy check in and friendly staff.

Stayed in September 2021

I didn’t like the face that we had to pay half a day for 2 more hours in the hotel. Also having a check in time at 4PM !!

I loved the location and friendliness of staff

Stayed in August 2021

1. At check-in receptionist indicated that my pre-paid rate for one night through booking.com had increased from 328/night to more than 500/night and I would have to stay 2 nights instead of one to get my original rate. I never booked for two nights. I had to get all of my documentation from booking.com to keep the reservation as originally booked: (one night at $328). Reservationist indicated that "it is very difficult to get anyone from booking.com on the phone, so good luck with that!" Check-in took more than 30 minutes to get the Hilton's error corrected and have the booking reflect my original reservation. I was traveling with a minor and this delay was quite stressful after a long drive to this destination. 2. Check-in materials and signs at poolside indicated that the hotel pool was open until 10 pm. The pool was dark and there were only already used towels at poolside when we tried to swim at 9 pm. My daughter requested clean pool towels for our swim. The reservationist indicated the pool was closed 8 pm and no towels would be issued. We went back to our room and I confirmed that both the pool sign leading into the pool and on the pool deck, as well as the check-in welcome materials all confirmed at 10pm closing. I called the front desk to query and the same receptionist that checked us in said that the pool always closes at 8 pm. I confirmed that all signs and materials reflected a 10 pm closing. The assistant receptionist was kind and apologetic and issued us towels while the unprofessional receptionist went to check signs. She came back and said that the signs were wrong but we could swim briefly. No pool lights were turned on for us, and my daughter and I quickly hopped in the water for a short swim that was not as relaxing and welcoming as we had hoped. The lead night receptionist was extremely rude and unwelcoming at every point of contact and not reflective of HIlton's traditional standards of excellence.

cleaniliness

Stayed in July 2021

Our AC wasn’t working, which was disappointing.

They had a guest laundry room! Great location for a college visit and very clean.

Stayed in July 2023

Amazing staff as always!! We stay often because our daughter is at UCSB. Excellent location, close to her, the freeway, and Target. The rooftop bar has a beautiful view and great food! we will be back!

Stayed in August 2022

No breakfast and pricey!

Nice room.

Stayed in October 2021

They couldn’t accommodate an earlier check-in, even just a couple of hours earlier. I was hoping to order room service and was told there was no room service, we went to the restaurant on the roof and it was closed. We ended up going to get pizza across the street. I understand a lot of hotels are still understaffed, but it was still a little disappointing. It would have been nice if a continental breakfast was offered, it ended up being cheaper going out to breakfast than eating at the hotel.

Staff was friendly and room was clean. Location is perfect for those visiting with college students.

Stayed in June 2021

the property is comfortable and modern without being pretentious. It is also well-located for visits to UCSB. The rooms are spacious and well appointed with outstanding beds…..the rooftop bar with live music is a can’t miss.

Stayed in April 2023

staff was very accommodating! we needed an early check in bc of a wedding nearby and the staff fully accommodated our request.

Stayed in October 2021

Took over a day to get moved into a room with air conditioning that worked. Front staff did not greet me or my family when arriving or leaving the property…even when just chatting amongst themselves and not helping other guests. I have stayed here many times while visiting my college boys…this will be the last.

Location

Stayed in August 2021

There are no comments available for this review

Stayed in March 2024