1600 N Ponce De Leon Blvd, St. Augustine, FL 32084, United States of America
#21 of 60 hotels in St. Augustine
Guests' ChoiceBased on 120 hotel reviews
8.5Cleanliness
9.1
Comfort
9.0
Location
8.8
Facilities
8.8
Staff
8.8
Value for money
8.2
Free WiFi
9.4
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: April 24, 2024
Estinvil
United States of Americaneed to list the channel for the Tv.
fast service and the Friendly staff members
Stayed in April 2024
Reviewed: April 22, 2024
Erin
United States of AmericaWater wasn’t hot enough but that’s just me
Everything! Have stayed here before and it’s always so clean and maintained.
Stayed in April 2024
Reviewed: April 22, 2024
Kayce
United States of AmericaDog smell in our room. Also the bed was very hard.
Modern. Great bathroom. Pool is nice!
Stayed in April 2024
Reviewed: April 11, 2024
Kimber
United States of AmericaCant think of anything.
From the front desk london was a angel. She even made suggestions of things to do around town.And made sure we had everything we needed. After we went to our room we had seen her later. She remembered our name and made sure our room was what we wanted. Then the kitchen was great, we had breakfast from the menu and also had the hamburgers. Shawnesy took care of us. The food was great. she also made suggestions of things to do around town and wanted to know if we needed anything and if our room and stay were ok. Ive been to many places. Bit this one made you feel at home.
Stayed in April 2024
Reviewed: April 8, 2024
Susan
United States of AmericaDid not find anything I didn’t like
Very clean. Excellent staff
Stayed in April 2024
Reviewed: April 8, 2024
Dereal
United States of AmericaGreat location.
Stayed in April 2024
Reviewed: March 30, 2024
Deborah
United States of AmericaVery new and up to date. Very pet friendly. The staff were all very friendly and helpful.
Stayed in March 2024
Reviewed: March 30, 2024
Beatrice
United States of AmericaStunning location and amazing staff. This place is great, clean and walking out into the city was perfect for us!
Stayed in January 2024
Reviewed: February 25, 2024
Edison
Puerto RicoTV DIDNT WORK , receptionist was rude when asked about for check out statement
Location
Stayed in February 2024
Reviewed: January 27, 2024
Toi
United States of AmericaProperty was fine, but not walking distance to festivities.
Cute
Stayed in December 2023
Reviewed: January 10, 2024
Rita
United States of AmericaThe mattress hasn’t change! The smell wasn’t good
The amazing location, near everything!!
Stayed in January 2024
Reviewed: December 22, 2023
Margaret
United States of AmericaFelt it was overpriced and didn’t pay attention when i booked and there was no breakfast included. And they charged $18 a person which I thought was ridiculous.
Very nice. Clean. Good room. Great location
Stayed in November 2023
Reviewed: December 15, 2023
Leonard
United States of AmericaAverting was new and fresh.
Did not try breakfast
Stayed in December 2023
Reviewed: November 28, 2023
Jeannette
United States of AmericaEverything was great. Although a la carte breakfast should be included. Also, shower head should be updated. It was tiny
Location
Stayed in November 2023
Reviewed: November 25, 2023
Crystal
United States of AmericaThe parking fee and the pillows. The pillows provided no support at all.
The rooms were very clean and my mother enjoyed the free coffee.
Stayed in November 2023
Reviewed: October 23, 2023
Sheila
United States of AmericaAll these extra costs that were not mentioned when booking the reservation.
Everyone and everything was Great 😃
Stayed in October 2023
Reviewed: October 4, 2023
Carmen
United States of AmericaWe liked everything
Nice, clean and friendly staff.
Stayed in October 2023
Reviewed: September 18, 2023
Angie
United States of AmericaNo cookies
Nice and clean
Stayed in September 2023
Reviewed: September 4, 2023
Maria
United States of AmericaWe could have gotten cheaper rate if we booked directly at hotel.
Fairly good location
Stayed in September 2023
Reviewed: September 2, 2023
Paul
United States of AmericaPaying to park daily and very large dogs walking inside restaurant area!
Very clean and was nice to have a restaurant and a bar on site!!! The pool was running and clean as most don't seem to run the pump and filter anymore!
Stayed in September 2023
Reviewed: August 31, 2023
Waleska
United States of AmericaWasn’t told i would be paying for parking again that should be inclusive.
I think a lite breakfast can be inclusive to the price of the hotel room.
Stayed in August 2023
Reviewed: August 28, 2023
James
United States of AmericaMy reservation had to continuously be re established and it became a bit annoying.
I enjoyed my stay here and will do it again.
Stayed in August 2023
Reviewed: August 15, 2023
Elaine
United States of AmericaNot having a place for young children to play. Lobby could have a quiet corner for games or puzzles.
very expensive for the same type of food I would be offered at the Hampton for free.
Stayed in July 2023
Reviewed: July 21, 2023
Ricardo
United States of AmericaNo complaints
Very friendly and nice staff. Location was everything!!! The hotel was very clean, and the room smelled like roses. All stars 🌟!!!
Stayed in July 2023
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content