326 West 37th Street , Hell's Kitchen, New York, NY 10018, United States of America
#193 of 418 hotels in New York
Guests' ChoiceBased on 2741 hotel reviews
8.1Cleanliness
8.5
Comfort
8.6
Location
8.7
Facilities
8.2
Staff
8.6
Value for money
7.9
Free Wifi
7.2
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 22, 2024
Crystal
Australialocation
Stayed in April 2024
Reviewed: May 16, 2024
Viktoriia
United States of AmericaI wish room was a little bit bigger but overall everything was great!
Awesome location, clean room! They also had balloons and a birthday card for my birthday which was very sweet of them!
Stayed in May 2024
Reviewed: May 15, 2024
Adriana
United States of AmericaAll good.
Excellent mid-town location. Walking distance to a number of great places. Love this stay -I always stay here when going to NYC on business (mid-town location). Clean, friendly helpful staff, good sized room, lovely bathrooms.
Stayed in April 2024
Reviewed: May 8, 2024
Betty
JapanLocation. Location. Location
Stayed in May 2024
Reviewed: May 6, 2024
Yi
Taiwanif it's very late, it seems not very safe around that area. but just my feeling, I just choose to walk very fast back to hotel when it's night.
Great location. 5 minutes walking distance to MTA 34st-Penn station. close to some of latest famous tourist spot, 10-15 mins walking distance to Hudson Yard, Vessel and the Edge. Room space is bigger than i thought. so does bathroom.
Stayed in April 2024
Reviewed: April 30, 2024
Aleksandra
United KingdomCleanness could be better. I had a very unpleasant experience with the room not being properly cleaned after previous guests, however when I asked the team at the reception to help with it, it was dealt with the best approach and attitude, very thankful. Wardrobe was a bit too small.
Staff was very nice and polite, accommodating extra requests to change the room if available. Good price for the location, and key services provided.
Stayed in March 2024
Reviewed: April 29, 2024
Kim
United States of AmericaNothing
Very nice people there and helpful.
Stayed in April 2024
Reviewed: April 28, 2024
Theresa
United States of AmericaNot the hotel's fault, but there is a large concentration of homeless in the area. They didn't bother us much, but expect to see some things that surprise/entertain you.
Friendly staff, clean rooms. Close to Times Square and the subway. Balcony room had great view. Lots of food options nearby.
Stayed in April 2024
Reviewed: April 15, 2024
Mohamed
United States of AmericaSpace was not enough , bed was not very clean , price was high
Location, facilities .
Stayed in April 2024
Reviewed: March 21, 2024
Amarpal
United KingdomGood service and location. Marie was extremely helpful
Stayed in March 2024
Reviewed: March 3, 2024
Caron
United KingdomThe undesirables on the street , but not the hotels fault
Very friendly staff , close to times square . Clean and comfortable
Stayed in February 2024
Reviewed: March 1, 2024
Larry
United States of AmericaThey walk in my room, open up my door with no kind of heads up and it’s too expensive
The staff at the front desk was good. Water pressure is good.
Stayed in February 2024
Reviewed: February 29, 2024
Stephen
United KingdomThe laundry facilities were a bit pricey.
Location was excellent. Hotel was quiet, the little foyer shop useful and staff very pleasant
Stayed in February 2024
Reviewed: February 24, 2024
Craig
United Kingdomnone.
location is ideal. You cant beat it
Stayed in January 2024
Reviewed: February 22, 2024
Hayley
United KingdomI would have liked a bath in my room but that’s just personal preference.
Excellent city location and easy train travel to and from JFK. Clean rooms and comfy beds. Great to have a fridge and microwave. Staff very friendly.
Stayed in February 2024
Reviewed: February 5, 2024
Makayla
United States of AmericaThere was blood in our bathroom on the wall and not enough towels. Those are easy fixes though and don’t deter me from coming back!
I loved the location and how quiet it was! I also appreciated their gym.
Stayed in February 2024
Reviewed: January 25, 2024
Alexander
United States of AmericaExcellent location to explore the city.
Stayed in January 2024
Reviewed: January 14, 2024
Socrates
United States of AmericaI took a late morning Saturday shower and had a warm shower. Faucet on hottest setting possible.
Clean and well kept. Good location.
Stayed in January 2024
Reviewed: January 4, 2024
Laura
United KingdomWe didn’t have breakfast but the location was perfect. Very comfy beds. Clean bathroom and room.
Stayed in December 2023
Reviewed: December 31, 2023
Carolina
Puerto RicoRooms were a little small and there really isn’t so much of a view.
It was good to be outside the madness of Times Square but still close enough to enjoy everything. Great staff. Comfortable beds.
Stayed in December 2023
Reviewed: December 19, 2023
Kenneth
United States of AmericaNothing.
Elevators are slow, takes a while to get to ground level when you are in the 14th floor.
Stayed in December 2023
Reviewed: December 18, 2023
Nitso
United States of AmericaOutside my room was a strong smell of urine. After telling staff it did smell better but it lingered.
Stayed in December 2023
Reviewed: December 15, 2023
Shelly
United States of AmericaGood location, very friendly hotel attendants. In particular when checking out, the attendant assisted with transport to the airport.
Stayed in December 2023
Reviewed: December 15, 2023
Georgia
United States of AmericaIt's very simple. The hot water wasn't working on my first day there. It's quite expensive for any other place in the world but reasonable for Manhattan.
It's good enough for NYC. It does the trick if you're in town for just a couple of days and want a clean, simple place to stay.
Stayed in October 2023
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