1 Willow Ridge, Palm Desert, CA 92260, United States of America
#8 of 39 hotels in Palm Desert
Guests' ChoiceBased on 62 hotel reviews
8.9Cleanliness
9.4
Comfort
9.3
Location
9.3
Facilities
9.1
Staff
9.3
Value for money
8.9
Free WiFi
5.6
Real Bookers. Real stays. Real opinions.
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Showing 1 - 25
Reviewed: August 28, 2023
Jay
United States of AmericaThis review is hidden because it doesn't meet our guidelines.
Reviewed: August 7, 2023
Daniela
United States of AmericaThe ONLY thing I did not like was the cheap old TV. When it’s boiling hot it’s nice to be able to sit and watch a show. The TV in the living room does not have a pivot mount so no one can watch it very well when sitting in the couch. The pool was a bit dirty.
Beautiful facility. Great landscaping and wonderful room. Spacious and comfortable.
Stayed in August 2023
Reviewed: July 9, 2023
Stephane
United States of AmericaNothing
The resort center was amazing. Our children loved basketball and pickleball court. The pools were great. And we loved the theater evening.
Stayed in July 2023
Reviewed: April 18, 2023
Daniel
United States of AmericaI loved everything
super friendly staff and awesome suites. perfect for groups stayed for Coachella.
Stayed in April 2023
Reviewed: August 13, 2022
Imelda
United States of AmericaEverything.
Stayed in July 2022
Reviewed: June 3, 2022
Raymond
United States of AmericaLack of food
Stayed in May 2022
Reviewed: April 29, 2022
James
United States of Americadid not have daily maid service
good location to where we were golfing
Stayed in April 2022
Reviewed: April 7, 2022
Eleanor
United States of AmericaI wish there were a cafe on the site
The patio was dreamy
Stayed in April 2022
Reviewed: January 25, 2022
Eddie
United States of AmericaFinding the lobby in the dark was difficult.
Location, aesthetics and layout were good.
Stayed in January 2022
Reviewed: January 21, 2022
Daniel
United States of AmericaFor a relatively upscale resort, the layout of the rooms was a little strange. Some rooms had a terrace facing the parking lot (aka, "outside facing") but a balcony facing the pool ("inside facing") whereas other rooms had a terrace facing inside but no balcony. I would have liked them to design it with an inside facing terrace and a balcony. I was traveling on business and the Internet was almost unusable (approx 1.5 Mbps download rates) such that I couldn't participate in teleconference calls. Even with the video off the audio was breaking up. There is only WiFi access, so there was no option to directly connect to a router and I don't think that it would have made a difference. The slow Internet will probably prohibit me from visiting again on days that I'm working. I was a little surprised that the exercise facilities weren't a little nicer given the cost of the resort, and I think that they should bring back the Ping Pong table. I also think that they should provide a breakfast option every day.
The staff was fantastic - they were always friendly and went out of their way to be helpful. The rooms and the property are very clean and well-maintained, the kitchens and bathrooms are nice, and the beds were very comfortable. Our room had an outdoor shower which was fun to use. The Jacuzzi's and pools were heated (in Winter) and I found one pool that was big enough to swim laps (there are several pools, most of which are oversized wading pools and aren't long enough for swimming). There is at least one large/gas BBQ close to every pool which was nice. The Pickle Ball court was also a nice touch but they no longer have the Ping Pong tables. There is a shopping complex with a Cafe, Supermarket and a Morton's Steakhouse within a 15 min walk of the resort (or a very short drive).
Stayed in January 2022
Reviewed: December 4, 2021
Julie
United States of AmericaNot long enough
Room was so different, we loved it 😊
Stayed in November 2021
Reviewed: September 30, 2021
Taebo
United States of AmericaThe experience would have received a 10/10 if they offered breakfast at the same price, making it inclusive. If not breakfast, light snacks in the clubhouse or the evening. There were no activities at the hotel itself.
The property was absolutely beautiful. We enjoyed the adult pool and hot tub. Very close to restaurants and activities. Staff was amazing. The availability of the theatre was great and the table tennis and basketball courts were great for family activities. Highly recommend!
Stayed in September 2021
Reviewed: September 27, 2021
Kelvin
United States of AmericaThere was an issue with the WiFi for a couple hours. Which was a definite bummer because we could not watch our movie during the family time we scheduled such for.
The size of space. The outdoor shower! The outdoor fireplace and lounge chairs & dinning table & fan & lighting. The game room (sure the theater room too if we had gotten to utilize it
Stayed in August 2021
Reviewed: September 4, 2021
Cesia
United States of AmericaI didn’t have any dislikes about the property, I loved it a lot
The place is beautiful and all the areas are clean
Stayed in August 2021
Reviewed: August 22, 2021
Isaac
United States of AmericaThere wasnt much not to like. Great room, great location.
Our room was amazing. Pool was great. Awesome place.
Stayed in August 2021
Reviewed: August 17, 2021
Charles
United States of AmericaNothing.
Very well kept, Beautiful.
Stayed in August 2021
Reviewed: August 14, 2021
Stephane
United States of AmericaThat we booked 4 nights only 😉!
The 4 different pools and hot tubs dispatched everywhere on the property allowed us to enjoy it without feeling overcrowded! The staff is very kind and makes great recommendations: we were offered a “Private” movie night in the theater that we really enjoyed!!! We will definitely come back asap!!!
Stayed in August 2021
Reviewed: August 4, 2021
Meridith
United States of AmericaIt was so blasted hot in July that the short walk from parking to the building was brutal. Just the weather - no fault of Embarc.
The Embarc was such a great surprise for us. We stayed in an upper corner unit which had a charming and spacious outdoor patio with fireplace, the suite was very lovely and large, kitchen was well appointed and the bath and bedroom were lovely. Linens and bedding are excellent. It was every bit as good as a much more expensive hotel.
Stayed in July 2021
Reviewed: June 27, 2021
Rene
United States of AmericaNothing to complain about
Great place to stay. Rooms are big and clean. We had an outdoor shower. Nice surprise. Kitchen fully stocked. Covered parking We’ve stayed here twice and highly recommend it
Stayed in June 2021
Reviewed: June 21, 2021
Charles
United States of AmericaIt is beautifully finished and very well-kept, with multiple swimming pools and things for the kids to do. (Table tennis, basketball etc). We had a lot of fun swimming with the kids and the rooms were spacious and just perfect for us.
Stayed in June 2021
Reviewed: June 14, 2021
Federico
United States of AmericaI loved it all.
Very friendly staff,lots of privacy to have a good time,pool is open late.it’s a great place to enjoy some peace and quiet with a couple.vacation homes are beautiful the outdoor showers make you never want to take a shower inside again.overall a great experience.I lost my ID a night before at check in JOSE was about to do something for me,so very happy with his service.
Stayed in June 2021
Reviewed: June 5, 2021
Cathy
United States of AmericaOverall Ambiance of the property.
Stayed in June 2021
Reviewed: May 30, 2023
Dinah
United States of AmericaOur room tv never worked, we called and called and staff was the last bit helpful kept telling us we needed to use our phones to watch tv they sent someone once to help and nothing was done we honestly gave up after so many tries
Stayed in May 2023
Reviewed: July 14, 2022
Maksim
United States of Americathe property does not accommodate any guests request to adjust dates on rooms that were non refundable even a month ahead of the stay. terrible policy, very inflexible and extremely poor at communicating with guests
nothing
Stayed in July 2022
Showing 1 - 25
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