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  5. Reviews of Hilton Grand Vacations Club Palm Desert

Reviews of Hilton Grand Vacations Club Palm Desert This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

1 Willow Ridge, Palm Desert, CA 92260, United States of America

#8 of 39 hotels in Palm Desert

Guests' Choice

Review Score

Based on 62 hotel reviews

8.9

Score breakdown

  • Cleanliness

    9.4

  • Comfort

    9.3

  • Location

    9.3

  • Facilities

    9.1

  • Staff

    9.3

  • Value for money

    8.9

  • Free WiFi

    5.6

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: August 28, 2023

    10
    • Leisure trip
    • Couple
    • 1 BEDROOM TERRACE KING BED
    • Stayed 2 nights
    • Submitted from a mobile device

    This review is hidden because it doesn't meet our guidelines.

  • Reviewed: August 7, 2023

    10
    Overall a wonderful facility.
    • Leisure trip
    • Family with young children
    • 1 BEDROOM TERRACE KING BED
    • Stayed 1 night
    • Submitted from a mobile device

    The ONLY thing I did not like was the cheap old TV. When it’s boiling hot it’s nice to be able to sit and watch a show. The TV in the living room does not have a pivot mount so no one can watch it very well when sitting in the couch. The pool was a bit dirty.

    Beautiful facility. Great landscaping and wonderful room. Spacious and comfortable.

    Stayed in August 2023

  • Reviewed: July 9, 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • 1 BEDROOM TERRACE KING BED
    • Stayed 5 nights
    • Submitted from a mobile device

    Nothing

    The resort center was amazing. Our children loved basketball and pickleball court. The pools were great. And we loved the theater evening.

    Stayed in July 2023

  • Reviewed: April 18, 2023

    10
    super clean & luxurious desert vibe relaxing, accommodating & friendly
    • Leisure trip
    • Travelers with friends
    • 1 BEDROOM TERRACE PREMIER WITH 1 KING BED
    • Stayed 3 nights
    • Submitted from a mobile device

    I loved everything

    super friendly staff and awesome suites. perfect for groups stayed for Coachella.

    Stayed in April 2023

  • Reviewed: August 13, 2022

    10
    Great family getaway!
    • Leisure trip
    • Group
    • Two-Bedroom Suite
    • Stayed 3 nights
    • Submitted from a mobile device

    Everything.

    Stayed in July 2022

  • Reviewed: June 3, 2022

    8.0
    Very Good
    • Leisure trip
    • Couple
    • One-Bedroom Terrace
    • Stayed 2 nights

    Lack of food

    Stayed in May 2022

  • Reviewed: April 29, 2022

    8.0
    very spacious and well equipped. don’t throw your wet towels on the after use.
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite
    • Stayed 4 nights
    • Submitted from a mobile device

    did not have daily maid service

    good location to where we were golfing

    Stayed in April 2022

  • Reviewed: April 7, 2022

    10
    It was quiet and very comfortable. The grounds are lovely.
    • Leisure trip
    • Family with young children
    • One-Bedroom Terrace Premier
    • Stayed 2 nights
    • Submitted from a mobile device

    I wish there were a cafe on the site

    The patio was dreamy

    Stayed in April 2022

  • Reviewed: January 25, 2022

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Studio
    • Stayed 1 night

    Finding the lobby in the dark was difficult.

    Location, aesthetics and layout were good.

    Stayed in January 2022

  • Reviewed: January 21, 2022

    8.0
    Embarc is an upscale resort with comfortable rooms, great facilities and a fantastic staff.
    • Business trip
    • Couple
    • One-Bedroom Terrace
    • Stayed 3 nights

    For a relatively upscale resort, the layout of the rooms was a little strange. Some rooms had a terrace facing the parking lot (aka, "outside facing") but a balcony facing the pool ("inside facing") whereas other rooms had a terrace facing inside but no balcony. I would have liked them to design it with an inside facing terrace and a balcony. I was traveling on business and the Internet was almost unusable (approx 1.5 Mbps download rates) such that I couldn't participate in teleconference calls. Even with the video off the audio was breaking up. There is only WiFi access, so there was no option to directly connect to a router and I don't think that it would have made a difference. The slow Internet will probably prohibit me from visiting again on days that I'm working. I was a little surprised that the exercise facilities weren't a little nicer given the cost of the resort, and I think that they should bring back the Ping Pong table. I also think that they should provide a breakfast option every day.

    The staff was fantastic - they were always friendly and went out of their way to be helpful. The rooms and the property are very clean and well-maintained, the kitchens and bathrooms are nice, and the beds were very comfortable. Our room had an outdoor shower which was fun to use. The Jacuzzi's and pools were heated (in Winter) and I found one pool that was big enough to swim laps (there are several pools, most of which are oversized wading pools and aren't long enough for swimming). There is at least one large/gas BBQ close to every pool which was nice. The Pickle Ball court was also a nice touch but they no longer have the Ping Pong tables. There is a shopping complex with a Cafe, Supermarket and a Morton's Steakhouse within a 15 min walk of the resort (or a very short drive).

    Stayed in January 2022

  • Reviewed: December 4, 2021

    10
    Not long enough
    • Leisure trip
    • Couple
    • One-Bedroom Terrace Premier
    • Stayed 1 night

    Not long enough

    Room was so different, we loved it 😊

    Stayed in November 2021

  • Reviewed: September 30, 2021

    9.0
    AWESOME FAMILY GET-AWAY!
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite
    • Stayed 2 nights

    The experience would have received a 10/10 if they offered breakfast at the same price, making it inclusive. If not breakfast, light snacks in the clubhouse or the evening. There were no activities at the hotel itself.

    The property was absolutely beautiful. We enjoyed the adult pool and hot tub. Very close to restaurants and activities. Staff was amazing. The availability of the theatre was great and the table tennis and basketball courts were great for family activities. Highly recommend!

    Stayed in September 2021

  • Reviewed: September 27, 2021

    10
    Awesomeness, very grateful & see you guide de
    • Leisure trip
    • Family with young children
    • One-Bedroom Terrace Premier
    • Stayed 2 nights
    • Submitted from a mobile device

    There was an issue with the WiFi for a couple hours. Which was a definite bummer because we could not watch our movie during the family time we scheduled such for.

    The size of space. The outdoor shower! The outdoor fireplace and lounge chairs & dinning table & fan & lighting. The game room (sure the theater room too if we had gotten to utilize it

    Stayed in August 2021

  • Reviewed: September 4, 2021

    10
    Gorgeous!
    • Leisure trip
    • Family with young children
    • One-Bedroom Terrace Premier
    • Stayed 5 nights
    • Submitted from a mobile device

    I didn’t have any dislikes about the property, I loved it a lot

    The place is beautiful and all the areas are clean

    Stayed in August 2021

  • Reviewed: August 22, 2021

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • One-Bedroom Terrace Premier
    • Stayed 2 nights
    • Submitted from a mobile device

    There wasnt much not to like. Great room, great location.

    Our room was amazing. Pool was great. Awesome place.

    Stayed in August 2021

  • Reviewed: August 17, 2021

    10
    This is our family go to! When we want a few days relaxing break and a place the kids can enjoy, with a friendly and pro
    • Leisure trip
    • Family with young children
    • One-Bedroom Terrace Premier
    • Stayed 4 nights
    • Submitted from a mobile device

    Nothing.

    Very well kept, Beautiful.

    Stayed in August 2021

  • Reviewed: August 14, 2021

    10
    Great stay with kids!
    • Leisure trip
    • Family with young children
    • One-Bedroom Terrace Premier
    • Stayed 4 nights
    • Submitted from a mobile device

    That we booked 4 nights only 😉!

    The 4 different pools and hot tubs dispatched everywhere on the property allowed us to enjoy it without feeling overcrowded! The staff is very kind and makes great recommendations: we were offered a “Private” movie night in the theater that we really enjoyed!!! We will definitely come back asap!!!

    Stayed in August 2021

  • Reviewed: August 4, 2021

    10
    Exceptional
    • Leisure trip
    • Couple
    • One-Bedroom Terrace
    • Stayed 2 nights
    • Submitted from a mobile device

    It was so blasted hot in July that the short walk from parking to the building was brutal. Just the weather - no fault of Embarc.

    The Embarc was such a great surprise for us. We stayed in an upper corner unit which had a charming and spacious outdoor patio with fireplace, the suite was very lovely and large, kitchen was well appointed and the bath and bedroom were lovely. Linens and bedding are excellent. It was every bit as good as a much more expensive hotel.

    Stayed in July 2021

  • Reviewed: June 27, 2021

    10
    Great place to stay.
    • Leisure trip
    • Family with young children
    • One-Bedroom Terrace Premier
    • Stayed 2 nights
    • Submitted from a mobile device

    Nothing to complain about

    Great place to stay. Rooms are big and clean. We had an outdoor shower. Nice surprise. Kitchen fully stocked. Covered parking We’ve stayed here twice and highly recommend it

    Stayed in June 2021

  • Reviewed: June 21, 2021

    9.0
    Great three day break here with the kids.
    • Leisure trip
    • Family with young children
    • One-Bedroom Terrace Premier
    • Stayed 3 nights
    • Submitted from a mobile device

    It is beautifully finished and very well-kept, with multiple swimming pools and things for the kids to do. (Table tennis, basketball etc). We had a lot of fun swimming with the kids and the rooms were spacious and just perfect for us.

    Stayed in June 2021

  • Reviewed: June 14, 2021

    9.0
    Embarc is great
    • Leisure trip
    • Couple
    • One-Bedroom Terrace
    • Stayed 1 night
    • Submitted from a mobile device

    I loved it all.

    Very friendly staff,lots of privacy to have a good time,pool is open late.it’s a great place to enjoy some peace and quiet with a couple.vacation homes are beautiful the outdoor showers make you never want to take a shower inside again.overall a great experience.I lost my ID a night before at check in JOSE was about to do something for me,so very happy with his service.

    Stayed in June 2021

  • Reviewed: June 5, 2021

    9.0
    Wonderful
    • Leisure trip
    • Travelers with friends
    • Two-Bedroom Suite
    • Stayed 1 night
    • Submitted from a mobile device

    Overall Ambiance of the property.

    Stayed in June 2021

  • Reviewed: May 30, 2023

    5.0
    Fair
    • Leisure trip
    • Couple
    • 1 BEDROOM TERRACE KING BED
    • Stayed 3 nights
    • Submitted from a mobile device

    Our room tv never worked, we called and called and staff was the last bit helpful kept telling us we needed to use our phones to watch tv they sent someone once to help and nothing was done we honestly gave up after so many tries

    Stayed in May 2023

  • Reviewed: July 14, 2022

    1.0
    sucks
    • Business trip
    • Couple
    • Studio
    • Stayed 4 nights
    • Submitted from a mobile device

    the property does not accommodate any guests request to adjust dates on rooms that were non refundable even a month ahead of the stay. terrible policy, very inflexible and extremely poor at communicating with guests

    nothing

    Stayed in July 2022

Showing 1 - 25

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