1001 East County Line Road, Jackson, MS 39211, United States of America
#15 of 34 hotels in Jackson
Guests' ChoiceBased on 423 hotel reviews
7.2Cleanliness
7.7
Comfort
7.7
Location
8.3
Facilities
7.4
Staff
8.4
Value for money
7.2
Free WiFi
7.3
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: February 24, 2024
Audrey
United States of AmericaI don’t like the deposit has to be given and it’s not returned on a customer account like they say it would be it’s showing it was held but not returned to your bank account then it’s blamed it’s depending on your bank the bank can’t give nothing back that’s not submitted or returned to account and it’s excuse as because of third party 50 dollars a night l can understand 50 withholding against the room no one else has this rule but the Hilton no Microwave and the chairs are torn needs replacing that’s a bad eye sore nice hotel over all l don’t like the deposit requirements and you don’t get your money back that happens to me twice for that l want be back 500 dollars l spent 2000 dollars in expense together and no return deposit that not right to me as a customer somone keep the deposit like the return it and didn’t
The cleanness of my room staff friendly
Stayed in February 2024
Reviewed: February 4, 2024
Beverly
United States of AmericaThe furnace didn’t have auto on/off so the fan ran constantly. There was no soap in the shower container. The caulk at bottom of the toilet was broken. The bedside lamp was broken. The bed was comfortable. But, it was not Hilton Quality.
Stayed in February 2024
Reviewed: January 5, 2024
Garry
United States of AmericaThe property is beginning to deteriorate
Location
Stayed in January 2024
Reviewed: December 3, 2023
Jasmine
United States of AmericaIt needs a major upgrade
Stayed in December 2023
Reviewed: November 12, 2023
Regina
United States of Americana
cleanliness
Stayed in October 2023
Reviewed: October 22, 2023
Amanda
United States of AmericaThe staff were friendly and accommodating.
Stayed in October 2023
Reviewed: October 8, 2023
Bobby
United Arab EmiratesFinishings and appointments are deteriorating slowly. Inside and out.
Hilton is the best quality value in North Jackson...we all wish for upgrading and upkeep improvements. Breakfast is always good but it's not what it was a few years ago. Hopefully management will do what it takes to keep this hotel as a benchmark.
Stayed in September 2023
Reviewed: September 16, 2023
Siân
United KingdomNothing glaring springs to mind. Everything did what it says on the tin.
The location was convenient for us being close to the motorway and the pool was a decent size.
Stayed in September 2023
Reviewed: September 4, 2023
Charles
United States of AmericaThe property is looking old and is in need of a make over and the ice machine did not work on my floor.
I did not have the breakfast. There were some shady looking people hanging around the parking lot.
Stayed in September 2023
Reviewed: August 6, 2023
Deanna
United States of AmericaIt was so nice the bed was soft and the bathroom was very clean.
Just visiting
Stayed in August 2023
Reviewed: July 28, 2023
Jimmy
United States of AmericaValue
Dated needs updated price was on the high side
Stayed in July 2023
Reviewed: July 25, 2023
Jerbaris
United States of AmericaEverything perfect
Everything
Stayed in June 2023
Reviewed: July 19, 2023
King
United States of AmericaWith a truck it’s very hard to get into the parking spaces
The pool was really pretty no lifeguards no restroom at pool area
Stayed in July 2023
Reviewed: June 15, 2023
Deana
United States of AmericaThe elevators broke down which greatly inconvenienced us bringing out luggage down from the 11th floor, along with many other customers, and the staff didn’t seem to be doing much to help.
The hotel was in a very safe area and the rooms were spacious.
Stayed in June 2023
Reviewed: June 2, 2023
Phyllis
United States of Americaused to be a very grand convention hotel but now it’s looking a little worn around the edges and mattresses could be updated.
very large rooms and large convention style hotel
Stayed in June 2023
Reviewed: May 28, 2023
Lori
United States of AmericaIt was perfect for one night for us
location
Stayed in May 2023
Reviewed: May 1, 2023
Tamekia
United States of AmericaRoom was very hot. Unable to cool down when sleeping
Stayed in April 2023
Reviewed: April 28, 2023
Berdie
United States of Americanot enough food cooked during stay for lunch
location
Stayed in April 2023
Reviewed: April 24, 2023
Marquetta
United States of AmericaSee above comment
The room wasn’t clean but I didn’t want to complain because i was on a tight schedule and had things to do. The lamp bases were very dusty and there was trash behind the night stand. There were very noticeable stains the the floor, the ring light bulb was blown and that was needed to do makeup.
Stayed in April 2023
Reviewed: April 16, 2023
Courtnei
United States of American/a
clean rooms, friendly staff. efficient check in process.
Stayed in April 2023
Reviewed: April 12, 2023
Fiona
United KingdomResturant was a little cold . Hotel is on a mall area which meant quite busy and away from city so need a car or uber to visit
Staff were amazing especially as our booking company had not sent the booking through the desk guys sorted straight away .Food on site was great ,breakfast was great varied choice and restuarants on site good food at reasonable price
Stayed in April 2023
Reviewed: March 20, 2023
Rasheta
United States of AmericaI didnt like that the hot water in the penthouse was not getting hot. there was no trash can in the room nor microwave. the fridge didn’t work.
Stayed in March 2023
Reviewed: March 20, 2023
Eunice
United States of American/a
The breakfast was good but I would have preferred to have different options throughout my stay.
Stayed in March 2023
Reviewed: March 3, 2023
Mz
United States of AmericaMold in the ceiling and hole in the wall in the bathroom.
The location was perfect and we enjoyed the stay..
Stayed in February 2023
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