555 Universal Hollywood Drive, Universal City, Los Angeles, CA 91608, United States of America
#94 of 389 hotels in Los Angeles
Guests' ChoiceBased on 3133 hotel reviews
8.3Cleanliness
8.6
Comfort
8.7
Location
9.5
Facilities
8.5
Staff
8.7
Value for money
7.5
Free WiFi
7.9
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
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End of dialog contentReviewed: May 16, 2024
Murtaza
IndiaRoom could use some more light. The room only had 2 table lamps which were not sufficient.
Great service, heated pool, walking distance to universal studios hollywood
Stayed in May 2024
Reviewed: May 16, 2024
Linda
United States of AmericaNothing that I can think of. Might be a nice touch to have a couple bottles of water available in the room at no charge - also was surprised to be charged for wifi
It was the perfect jumping off place to see the things of interest for me
Stayed in May 2024
Reviewed: May 14, 2024
Sheril
United States of AmericaBreakfast buffet is too expensive they should offer a deal for families
Very neat , it has dining room were you can get breakfast/dinner
Stayed in May 2024
Reviewed: May 13, 2024
Haton
United States of AmericaNothing particular
Close to universal studios
Stayed in May 2024
Reviewed: May 12, 2024
Kathryn
United KingdomHad to pay for the Wi-Fi
Location, lovely pool
Stayed in May 2024
Reviewed: May 12, 2024
Miguel
MexicoPaid internet makes no sense
Clean and comfty
Stayed in May 2024
Reviewed: May 10, 2024
Frank
New ZealandStrong Marijuana smell just outside the hotel
Super good location just walking distance to Universal Studio, friendly and helpful staff except reception, otherwise all good.
Stayed in April 2024
Reviewed: May 8, 2024
Tammi
United States of AmericaA little too expensive for a place to sleep and shower.
Shuttle between Universal Studios Park and hotel.
Stayed in May 2024
Reviewed: May 4, 2024
Perla
United States of AmericaThe beds in the room are not queen size, they are full size. Check-in clerk forgot to mention information regarding the parking garage, and parking key needed.
The room was exceptionally clean!
Stayed in May 2024
Reviewed: May 3, 2024
Mari
United States of AmericaThe parking facilities were a challenge. With a bigger vehicle, I was forced to valet. Then was charged more money because it was after 6 pm.
The location and room.
Stayed in May 2024
Reviewed: May 2, 2024
Lindsay
CanadaThat it was very close to universal studios. We only stayed one night but it was a nice hotel and we loved the location.
Stayed in May 2024
Reviewed: April 30, 2024
Yoram
Israelbad smell of mold in the room, reported to hotel managment
location, location, location and free shuttle to unuversal studios
Stayed in April 2024
Reviewed: April 29, 2024
Christopher
AustraliaI arrived very early and checked if my room was ready, it was not which was fine as I knew I was very early however they offered and I accepted that they would text me to let me know as soon as it was ready (they said text and also got my email at the time and said they would email also). I never received anything to say my room was ready. I think about 6:00pm I made my way back to the hotel to try again and they told me room was ready and I asked why nobody had let me know and the woman at the counter said "we did" and was really quite rude about it. I can assure you I never received a text or email from the hotel. Her attitude really left me annoyed to the point if anyone asked me to recommend a hotel at Universal I would tell them to try the Sheraton next door,
Room was clean, good location
Stayed in April 2024
Reviewed: April 29, 2024
Lori
CanadaCost was a bit pricey for food
Staff, location, rooms
Stayed in April 2024
Reviewed: April 28, 2024
David
United States of AmericaNothing
Great location.
Stayed in April 2024
Reviewed: April 28, 2024
Brandon
New ZealandLovely comfortable room
Stayed in April 2024
Reviewed: April 26, 2024
Agnieszka
PolandPrices in the restaurant :) Long way from parking place to the hotel and to the room.
Nice place to stay once you visit Universal Studio. Great restaurant. Big rooms with all you need inside.
Stayed in February 2024
Reviewed: April 25, 2024
Sandy
United States of AmericaFee for water in the room. 24.00 for 4 bottles. Very expensive . Stupidly expensive . I used it to make my instant coffee. Nice to have a small cup in the morning but at 6.00 for each bottle I should have just went to Starbucks. . I also wished there was free coffee in the lobby. Most hotels provide this.
Very clean. Hot tub and pool were excellent.
Stayed in April 2024
Reviewed: April 25, 2024
Teresa
United States of AmericaHaving to pay for parking on top of the expense of the room was a little ridiculous.
Location to Universal Studios was great!!
Stayed in April 2024
Reviewed: April 23, 2024
La
United States of AmericaPay for parking? Like why... should be free for hotel guests.
Bed comfy, room nice layout, close to Universal. Quick walk
Stayed in April 2024
Reviewed: April 23, 2024
Lyndene
AustraliaWalking distance to Universal Studios Hollywood. A very well presented hotel, multiple food options including easy access to the City Walk. Large well appointed rooms. Very friendly, helpful staff.
Stayed in April 2024
Reviewed: April 19, 2024
Liszt
AustraliaThe property needs renovation as facilities are quite old and the room needs to be refurbished.
Clean and very close to Universal
Stayed in March 2024
Reviewed: April 18, 2024
Maria
United States of AmericaThe location is great. Staff is explemely pleasant and friendly. The room was very clean.
Stayed in April 2024
Reviewed: April 15, 2024
Calum
United KingdomVery loud when the conference delegates all hit the bar!
Perfect location for our visit to Universal, we could either get the shuttle to the parks or walk 10 mins direct no problem. The room was lovely and spacious and had a great view. the bar was busy both nights and a great spot for a well earned post Mario cocktail
Stayed in April 2024
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