9100 North Kendall Drive, South Miami, FL 33176, United States of America
#2 of 4 hotels in South Miami
Guests' ChoiceBased on 503 hotel reviews
8.5Cleanliness
9.0
Comfort
9.0
Location
8.7
Facilities
8.7
Staff
8.6
Value for money
8.1
Free WiFi
8.5
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End of dialog contentReviewed: May 18, 2024
Zuliat
United States of AmericaThe coffee maker was outdated and hard to use. We just wanted hot water and it would not work. The staff sent another one and it only made luke warm water, so we had to use the microwave. We booked for a suite with small kitchen area. There was only 1 glass cup provided nothing else. No cups for hot beverages, no plates and no utensils. What is the point of having cabinets if they are all empty? The room service food needs improvement. The breakfast was very bad. We ordered pancake with eggs and sausage. The pancakes were so dry we couldn’t eat them and the eggs were undercooked and lacked flavor. The sausage was salty. It was a total waste of money. The dinner was also not that good for the price. They also served us room service in styrofoam containers instead of real glass plates and silverware. The room was decently sized but needs another full length mirror. The mirror in the cabinet area is dark and not well lit. Lastly the TV is old and not a smart TV. We could not access apps such as Netflix or Bluetooth screen to TV. As this was a Hilton suite I expected much better than this.
The bed and the couches were very comfortable. The view of the pool was pleasant. The room and hallway were very clean. The bathroom was nice and showers were hot which I enjoyed.
Stayed in May 2024
Reviewed: May 6, 2024
Tisha
Trinidad and TobagoThe check in staff
Excellent hotel the only issue was the night we checked in both my sons told the person good night and she ignored them that had my sons shaken up a bit but we talked it out . Other than that the hotel is boss we love it
Stayed in May 2024
Reviewed: April 30, 2024
Enrique
GuatemalaRoom service could be a little better. Room amenities (such as coffee and paper towels in the kitchen) were never replaced once they were used. For a long stay I would expected them to refill/renew/change every two days max.
Room exceeded our expectations. Hotel location was a plus and overall the look of the hotel was that of a new hotel. Not sure if it has been recently remodeled.
Stayed in April 2024
Reviewed: April 16, 2024
Terra
United States of AmericaThe staff was not always super helpful and the price was a lot considering the location.
The location is great and the hotel is clean. The rooms are spacious and modern.
Stayed in April 2024
Reviewed: April 15, 2024
Robert
United States of AmericaThe bed was not very comfortable.
Stayed in April 2024
Reviewed: March 27, 2024
Mivianisse
United States of AmericaNo complimentary water in the room for tea/coffee.
Starbucks located in the lobby of the hotel was a plus!!!!!
Stayed in March 2024
Reviewed: March 15, 2024
Jana
United States of Americaextra charge for parking
Stayed in February 2024
Reviewed: March 7, 2024
Robert
United KingdomEasy parking, good facilities (pool, gym, etc). Nice enough staff. Passable restaurant.
Stayed in February 2024
Reviewed: March 7, 2024
Shaquanda
United States of AmericaThey take to long to refund your deposit
Great customer service
Stayed in March 2024
Reviewed: February 10, 2024
Ana
United States of AmericaN/a
Modern, clean
Stayed in February 2024
Reviewed: February 1, 2024
James
United States of AmericaAlthough not a great cost, charging for parking in a suburban setting with huge amounts of available parking is ridiculous.
Very clean and safe.
Stayed in January 2024
Reviewed: January 31, 2024
Maria
United States of AmericaOur mini fridge didn’t work :(
Friendly staff!
Stayed in January 2024
Reviewed: January 8, 2024
Dalu
United KingdomNo room service option for drinks/water even if you’re willing to pay. Also room service breakfast served in take out containers
Stayed in January 2024
Reviewed: January 4, 2024
Kristy
United States of AmericaThe electrical in the nightstands did not work so no lamp and no charging or phones by the bed.
Secured parking
Stayed in November 2023
Reviewed: January 3, 2024
Nicky
United States of AmericaParking is $15
Spacious, clean, friendly
Stayed in January 2024
Reviewed: December 31, 2023
Daniel
LuxembourgThe breakfast was far too expensive. We were 4 person in 2 rooms and we got a bill for 115$ with Tips. They tell you that the breakfast is included in the room price but they give you only 1 voucher of 18$ per room. At the end we paid 79$ for breakfast and the coffee was misereable.
Stayed in December 2023
Reviewed: December 24, 2023
Amanda
United States of AmericaNothing
I had to stay here to visit a family Member in the hospital next door. What an amazing location for this purpose. They had a shuttle go back and forth from the hospital, but it was truly a 5 minute walk there so it was so very convenient.
Stayed in December 2023
Reviewed: December 21, 2023
Isel
United States of AmericaClean, spacious and modern and a good location
Stayed in December 2023
Reviewed: December 18, 2023
Garline
BermudaThe service at the bar was horrible was standing there waiting a long period of time one gentleman walked up to the bar and got served immediately and I was still standing there waiting for service so I walked away and did not get served and complained to front desk
I purchased dinner and it was very salty I could not eat it
Stayed in December 2023
Reviewed: November 16, 2023
Mansoor
United States of AmericaThe location
Stayed in November 2023
Reviewed: November 7, 2023
Adam
United States of America$15 a day for parking was a bit high
Location was perfect for us, close to Dadeland and Sunset Place. Everything was clean, staff was friendly, and having a Starbucks onsite was a big plus. The gym was nice and had Peloton bikes.
Stayed in November 2023
Reviewed: October 23, 2023
Mcdonald
United States of AmericaComfortable Beds, Clean, Starbucks, Full Bar
Stayed in October 2023
Reviewed: October 20, 2023
Janine
United States of AmericaI like everything well enough
I like the views and location.
Stayed in September 2023
Reviewed: October 18, 2023
Raiko
United States of AmericaSuper clean and comfortable
Everything
Stayed in October 2023
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