Karim from Reception was the best in my experience in the hotel. He helped me a lot with everything.

Karim from Reception was the best in my experience in the hotel. He helped me a lot with everything.

Stayed in May 2024

Mr. Alexander at the guests services. This man refused to send water in my room at 1 in the morning even when I told him I was ready to PAY for the bottles. Very clearly I stated I will pay for it, please send them to my room. He instead asked me to go on different floors of the hotel and try getting from the vending machines since the one on my floor wasn’t working. He has been my only disappointing encounter on our trip to Miami. He made sure to not send water to my room and left us thirsty that night. I mean HILTON has appointed such people as their employees? Never would anyone do that for a basic necessity. Water!!! It was a matter of JUST WATER. No wrong demands were made. He tells a woman at 1 am to go check all the floors for WATER. This is the hospitality I get ?

The cleanliness and room sizes were good. It’s a good location.

Stayed in May 2024

Fan/aircon very loud and noisy. Swimming pool was out of action. Wasn’t informed upfront, otherwise would have cancelled.

1600/1601 restaurant and breakfast was very good. Big bathroom. Big room.

Stayed in May 2024

Location was great for the criuse port and the hotel offers a shuttle bus to all the ships

Stayed in April 2024

One member of staff complained at us for sitting/lying on a sofa. We were out the way of anyone else who was in there minding our own business. Many members off staff had seen us didnt see a problem with anything. Except one person who decide to go out of his way just to tell us we cant sit like that. Unprovoked and unprofessional in my opinion.

The property had friendly and welcoming staff, the rooms were nice and the beds really comfy. Location is decent depending on what you are planning to do in Miami. If youre looking to go to the beach most days then the location isnt ideal but also isnt bad as its only a 15-20 minute car journey. If youre looking at doing other things then downtown Miami is a great location

Stayed in April 2024

No complaints.

The whole experience...rooms view awesome. Location awesome.

Stayed in April 2024

The fact that I traveled all the way from California and was looking forward to pool time, just for the pool to be in maintenance throughout my entrie stay.

Location was good to attend Ultra, staff was quite friendly and enjoyed the breakfast.

Stayed in March 2024

Convenient to the port

Stayed in April 2024

No complaints

The location was great. Very close to the port for those going on a cruise. Clean rooms. Nice staff.

Stayed in April 2024

Nice clean swimming pool and gym. Location 👌

Stayed in April 2024

When we wanted to park they told us it would be a problem if we wouldn’t valet. So we did. It cost 50$. What a rip off.

I guess location

Stayed in March 2024

Our bathroom, the stink and the tub drain was stopped up, which caused a slow drain.

The view from my room.

Stayed in April 2024

location

Stayed in March 2024

Easy to deal with. Close to port

Stayed in February 2024

The hallways to the room HORRIBLE Super dark and the ceilings are sooo low and on top of it it smelled like cigarettes 🚬

The room and the lobby

Stayed in March 2024

Room- Shower looked like it is only wiped down and could use a good scrub. The advertised pool was not open, despite being filled with water at a time the Miami weather was near record highs! Therefore our family had nothing to do onsite in between venturing out beyond the hotel. I do not feel our rate compensated for the one big amenity being unavailable. Downtown is not my fav for family, especially at night, but we had other plans that made it convenient enough and only went door to door via Uber after dark. Would choose elsewhere next time.

The food at the restaurant was great and so was the servers. The front desk was always helpful and knowledgeable. Most of main room looked clean and beds were comfortable.

Stayed in March 2024

Breakfast Wass not fantastic very little options

I loved my room it was very spacious for just my husband and i

Stayed in February 2024

The cost of a shuttle to the cruise port, was 10 dollars per person, $40 for 2 adults and 2 kids, although overpriced was easy. The pool is closed for maintenance, with the pool open this hotel would be exceptional. Slightly old fixtures and fittings in the bathroom- walk-in shower needed as well as modernization project.

Warm welcome with a bonus of early check-in. Fabulous foyer. Good location. Lots of cruise travellers. Incredible room on 10th floor with wrap-around windows-simply amazing. Comfortable beds Safety deposit box. The supermarket is very near.

Stayed in February 2024

Why there is a coffee maker inside the cabinet and is not plugged it can't be plugged? Really???

Stayed in February 2024

No complaints

Great location.

Stayed in November 2023

Nothing.

The room was spacious and very comfortable and the location was good. The Metro mover was just around the corner, which was also really good. The reception and concierge were very helpful.

Stayed in January 2024

Everything was good, nice Hotel

Location was Okey, we stayed 2 days to go on a cruise.

Stayed in December 2023

Expensive to eat & drink.

Super comfortable & spacious room. Extremely clean and well equipped. Liked the lift system - best we’ve seen! Location good.

Stayed in December 2023

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