20 Coogan Boulevard, Mystic, CT 06355, United States of America
#7 of 17 hotels in Mystic
Guests' ChoiceBased on 708 hotel reviews
8.0Cleanliness
8.4
Comfort
8.3
Location
9.1
Facilities
8.2
Staff
8.8
Value for money
7.5
Free WiFi
8.5
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 19, 2024
Deborah
United States of AmericaRoom was a good size and the bed was very comfortable .
Stayed in May 2024
Reviewed: May 3, 2024
Sandra
United States of AmericaBreakfast was not included
Lovely hotel, great location with parking. Literally across the street from Olde Mistick Village and Mystic Aquarium. There were a few restaurants within walking distance and a Starbucks across the road. It is about a 5 minute drive to the town of Mystic which is a beautiful town with many restuarants and right on the water. The hotel has a nice bar where we had a drink after dinner. The pool area looked very nice but we did not use it. The room was perfect with a very comfortable bed. The only negative I have is breakfast was not included. We went to the Mystic Diner down the road which was very good. I would definitely recommend and would stay here again.
Stayed in April 2024
Reviewed: May 2, 2024
Raymond
United States of AmericaClimate unit excessively loud. Forced to turn it off completely.
Location
Stayed in April 2024
Reviewed: April 30, 2024
Rebecca
United States of AmericaThe layout of the hotel was a little confusing our room was far from the elevator and we kept getting turned around. Nothing in the room or on the TV or app told me room service was available, only when I saw another room get a delivery did I realize. I wouldve appreciated an old school written guide to amenities and local attractions.
The location was perfect for walking to the aquarium and olde mystic village, and close to everything else too. The room was comfortable and clean, the bathroom was a little small for 3 of us but we loved the Crabtree and Evelyn products, and the lobby shop was available for anything we'd forgotten. All of the staff was so friendly and helpful, they had snacks for kids and props in the lobby for photos. We loved having the pool and the restaurant had good food, great service.
Stayed in April 2024
Reviewed: April 29, 2024
Elizabeth
United States of AmericaProblem at check-in - could not find my reservation! Upsetting
Stayed in April 2024
Reviewed: April 19, 2024
Linnea
United States of AmericaSink in our bathroom backed up and smelled like sewage, no housekeeping our entire visit (3nights), pool was extremely cloudy (seemed like a filter issue) and cold (someone said the heater was broken).
Location
Stayed in April 2024
Reviewed: March 29, 2024
Erin
United States of AmericaNobody informed us that the pool would be closed in the morning for renovations. We stayed at the Hilton to use the pool so the kids were sad when we couldn’t use it a second time.
Super clean, super friendly staff. Movie in the pool for the kids was a major plus!
Stayed in March 2024
Reviewed: March 28, 2024
Jillian
United States of AmericaThe property and staff were wonderful.
Stayed in March 2024
Reviewed: March 7, 2024
Lisa
United States of AmericaIt was good
Stayed in March 2024
Reviewed: March 4, 2024
Kathryn
United States of AmericaThe beds were so hard and not comfortable at all!!
The pool area was amazing
Stayed in March 2024
Reviewed: February 27, 2024
Eileen
United States of AmericaMattresses were very uncomfortable Pool water was extremely cloudy Parking is typically difficult
The extra touch of kids snacks in the lobby The restaurant on premise Indoor Poor Convenience to outlets Convenience to the Aquarium (within walking distance)
Stayed in February 2024
Reviewed: February 26, 2024
Jonas
United States of AmericaI couldn’t sleep, very strange because I fall asleep in seconds. Had horrible nightmares. I think it’s on an Indian burial ground.
Staff was very nice.
Stayed in February 2024
Reviewed: February 25, 2024
Shira
United States of AmericaThe location was excellent, close to everything you need. We were so pleased with the kid centered activities and programs, it was so appreciated!
Stayed in February 2024
Reviewed: February 24, 2024
Lance
United States of AmericaThe pool was disgusting, dirty and cloudy with hair and bandaids everywhere, school vacation was the cause I'm sure, but it was not up to standards. I wish there was a fan or vent in the bathroom, three people in a room and when someone used the bathroom it would have been nice to have some ventilation.
Location was perfect, staff very friendly and helpful, room was great. Snacks after 4 was a nice touch and very accommodating to families on school vacation.
Stayed in February 2024
Reviewed: February 21, 2024
Samantha
United States of AmericaThe pool was packed with kids and seemed dirty, there were very limited towels available. Also one of the days we went down to the pool at 12pm to swim. We were there for about 15 minutes then someone came to tell us the pool was closed because it needed to be cleaned (due to unsafe levels). He said there was a sign on the door. I personally didn’t see a sign as I’m usually frantically trying to scan my key card so my excited kids can get in. In the future, I would like to see a cone or something that acts as more of a semi-barricade to the door forcing people to stop and see what’s going on/read a sign before entering. There were multiple families swimming in a pool that was deemed unsafe. You have small children who usually get water in their mouth, etc.
Loved the location
Stayed in February 2024
Reviewed: February 20, 2024
Julianna
United States of AmericaNo room service
It was right across from the aquarium
Stayed in February 2024
Reviewed: February 12, 2024
Melissa
United States of AmericaI would have preferred there to be a hot tub as well but it was a great place!
The hotel was beautiful, clean and convenient to everything we needed.
Stayed in February 2024
Reviewed: February 5, 2024
Wanda
United States of AmericaWish I was able to have late check out
Clean
Stayed in February 2024
Reviewed: February 3, 2024
Melanie
United States of AmericaThe shower was outdated and old looking- would expect higher end bathroom based on the price. The staff in-person weren’t very friendly but they were friendly over text while we were there
The big mystic sign, the restaurant, nice seating areas, bed was comfortable, my name on the tv welcoming us
Stayed in January 2024
Reviewed: January 29, 2024
Lisa
United States of AmericaLocation is the best! everything is a walk away including the aquarium!
Stayed in January 2024
Reviewed: January 18, 2024
Kimberly
United States of AmericaOur phone did not work and Our tv did not work on first night.
Loved the Location , overall clean and super cute. Restaurant was good also and kids loved the pool. We actually added a third night back at this hotel bc we liked it. We were originally suppose to head home Sunday but cheer comp at Foxwoods got done too late.
Stayed in January 2024
Reviewed: January 16, 2024
James
United States of AmericaI feel that the cleanliness of this hotel is starting to go downhill. Our bathroom could have been cleaned better before our arrival. The room itself could be cleaned a little better also.
We love the location, awesome to be able to walk over to the village and a short drive into downtown.
Stayed in December 2023
Reviewed: January 2, 2024
Alyssa
United States of AmericaPool was cloudy, a little chilly, and could be cleaner overall. More towels were needed and unavailable.
Convenient location. Walking distance to aquarium and Old Mystic Village. Close drive to downtown Mystic.
Stayed in December 2023
Reviewed: December 30, 2023
Fernando
United States of AmericaIt’s was close to Mystic old village .
Stayed in December 2023
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