Reviews of Hilton Mystic This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
20 Coogan Boulevard, Mystic, CT 06355, United States of America
#7 of 17 hotels in Mystic
Guests' ChoiceReview Score
Based on 708 hotel reviews
8.0Score breakdown
-
Cleanliness
8.4
-
Comfort
8.3
-
Location
9.1
-
Facilities
8.2
-
Staff
8.8
-
Value for money
7.5
-
Free WiFi
8.5
Verified guest reviews from real Bookers
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxHow guest reviews work
Each review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive info (e.g. emails, phone numbers, credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (i.e. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
Guidelines and Standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog content-
Reviewed: May 19, 2024
Deborah
United States of America1 review8.0Very Good- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds
- • Stayed 1 night
- • Submitted from a mobile device
Room was a good size and the bed was very comfortable .
Stayed in May 2024
-
Reviewed: May 3, 2024
Sandra
United States of America5 Reviews1 helpful vote9.0“Lovely hotel close to Mystic!”- • Leisure trip
- • Family with young children
- • King Room with Bath Tub - Mobility Access
- • Stayed 1 night
- • Submitted from a mobile device
Breakfast was not included
Lovely hotel, great location with parking. Literally across the street from Olde Mistick Village and Mystic Aquarium. There were a few restaurants within walking distance and a Starbucks across the road. It is about a 5 minute drive to the town of Mystic which is a beautiful town with many restuarants and right on the water. The hotel has a nice bar where we had a drink after dinner. The pool area looked very nice but we did not use it. The room was perfect with a very comfortable bed. The only negative I have is breakfast was not included. We went to the Mystic Diner down the road which was very good. I would definitely recommend and would stay here again.
Stayed in April 2024
-
Reviewed: May 2, 2024
Raymond
United States of America10 Reviews7.0Good- • Leisure trip
- • Couple
- • King Room with Bath Tub - Mobility Access
- • Stayed 1 night
Climate unit excessively loud. Forced to turn it off completely.
Location
Stayed in April 2024
-
Reviewed: April 30, 2024
Rebecca
United States of America5 Reviews9.0“Great family weekend”- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds
- • Stayed 2 nights
- • Submitted from a mobile device
The layout of the hotel was a little confusing our room was far from the elevator and we kept getting turned around. Nothing in the room or on the TV or app told me room service was available, only when I saw another room get a delivery did I realize. I wouldve appreciated an old school written guide to amenities and local attractions.
The location was perfect for walking to the aquarium and olde mystic village, and close to everything else too. The room was comfortable and clean, the bathroom was a little small for 3 of us but we loved the Crabtree and Evelyn products, and the lobby shop was available for anything we'd forgotten. All of the staff was so friendly and helpful, they had snacks for kids and props in the lobby for photos. We loved having the pool and the restaurant had good food, great service.
Stayed in April 2024
-
Reviewed: April 29, 2024
Elizabeth
United States of America5 Reviews8.0“Beautiful hotel - great location by the aquarium”- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds
- • Stayed 1 night
- • Submitted from a mobile device
Problem at check-in - could not find my reservation! Upsetting
Stayed in April 2024
-
Reviewed: April 19, 2024
Linnea
United States of America3 Reviews7.0“I don’t think the hotel was equipped to handle the amount of people there on school vacation week.”- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds
- • Stayed 3 nights
- • Submitted from a mobile device
Sink in our bathroom backed up and smelled like sewage, no housekeeping our entire visit (3nights), pool was extremely cloudy (seemed like a filter issue) and cold (someone said the heater was broken).
Location
Stayed in April 2024
-
Reviewed: March 29, 2024
Erin
United States of America1 review9.0“Awesome location, awesome value, awesome pool!”- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds
- • Stayed 1 night
- • Submitted from a mobile device
Nobody informed us that the pool would be closed in the morning for renovations. We stayed at the Hilton to use the pool so the kids were sad when we couldn’t use it a second time.
Super clean, super friendly staff. Movie in the pool for the kids was a major plus!
Stayed in March 2024
-
Reviewed: March 28, 2024
Jillian
United States of America1 review9.0Wonderful- • Leisure trip
- • Family with young children
- • King Room with Spa Bath
- • Stayed 2 nights
- • Submitted from a mobile device
The property and staff were wonderful.
Stayed in March 2024
-
Reviewed: March 7, 2024
Lisa
United States of America5 Reviews8.0Very Good- • Leisure trip
- • Family with young children
- • King Room
- • Stayed 2 nights
- • Submitted from a mobile device
It was good
Stayed in March 2024
-
Reviewed: March 4, 2024
Kathryn
United States of America2 Reviews8.0Very Good- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds
- • Stayed 2 nights
- • Submitted from a mobile device
The beds were so hard and not comfortable at all!!
The pool area was amazing
Stayed in March 2024
-
Reviewed: February 27, 2024
Eileen
United States of America9 Reviews8.0“Great location”- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds
- • Stayed 2 nights
- • Submitted from a mobile device
Mattresses were very uncomfortable Pool water was extremely cloudy Parking is typically difficult
The extra touch of kids snacks in the lobby The restaurant on premise Indoor Poor Convenience to outlets Convenience to the Aquarium (within walking distance)
Stayed in February 2024
-
Reviewed: February 26, 2024
Jonas
United States of America6 Reviews7.0Good- • Leisure trip
- • Couple
- • Double Room with Two Double Beds
- • Stayed 1 night
- • Submitted from a mobile device
I couldn’t sleep, very strange because I fall asleep in seconds. Had horrible nightmares. I think it’s on an Indian burial ground.
Staff was very nice.
Stayed in February 2024
-
Reviewed: February 25, 2024
Shira
United States of America4 Reviews9.0Wonderful- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds
- • Stayed 3 nights
- • Submitted from a mobile device
The location was excellent, close to everything you need. We were so pleased with the kid centered activities and programs, it was so appreciated!
Stayed in February 2024
-
Reviewed: February 24, 2024
Lance
United States of America2 Reviews7.0“Great value”- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds
- • Stayed 2 nights
- • Submitted from a mobile device
The pool was disgusting, dirty and cloudy with hair and bandaids everywhere, school vacation was the cause I'm sure, but it was not up to standards. I wish there was a fan or vent in the bathroom, three people in a room and when someone used the bathroom it would have been nice to have some ventilation.
Location was perfect, staff very friendly and helpful, room was great. Snacks after 4 was a nice touch and very accommodating to families on school vacation.
Stayed in February 2024
-
Reviewed: February 21, 2024
Samantha
United States of America1 review7.0“It was nice overall.”- • Leisure trip
- • Family with young children
- • King Room with Spa Bath
- • Stayed 2 nights
- • Submitted from a mobile device
The pool was packed with kids and seemed dirty, there were very limited towels available. Also one of the days we went down to the pool at 12pm to swim. We were there for about 15 minutes then someone came to tell us the pool was closed because it needed to be cleaned (due to unsafe levels). He said there was a sign on the door. I personally didn’t see a sign as I’m usually frantically trying to scan my key card so my excited kids can get in. In the future, I would like to see a cone or something that acts as more of a semi-barricade to the door forcing people to stop and see what’s going on/read a sign before entering. There were multiple families swimming in a pool that was deemed unsafe. You have small children who usually get water in their mouth, etc.
Loved the location
Stayed in February 2024
-
Reviewed: February 20, 2024
Julianna
United States of America1 review8.0“We had a fun family trip”- • Leisure trip
- • Family with young children
- • King Room
- • Stayed 1 night
- • Submitted from a mobile device
No room service
It was right across from the aquarium
Stayed in February 2024
-
Reviewed: February 12, 2024
Melissa
United States of America1 review9.0Wonderful- • Leisure trip
- • Couple
- • King Room
- • Stayed 1 night
- • Submitted from a mobile device
I would have preferred there to be a hot tub as well but it was a great place!
The hotel was beautiful, clean and convenient to everything we needed.
Stayed in February 2024
-
Reviewed: February 5, 2024
Wanda
United States of America1 review9.0Wonderful- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds
- • Stayed 1 night
- • Submitted from a mobile device
Wish I was able to have late check out
Clean
Stayed in February 2024
-
Reviewed: February 3, 2024
Melanie
United States of America2 Reviews8.0“It was a convenient location but definitely expensive for what it is”- • Leisure trip
- • Couple
- • King Room
- • Stayed 1 night
- • Submitted from a mobile device
The shower was outdated and old looking- would expect higher end bathroom based on the price. The staff in-person weren’t very friendly but they were friendly over text while we were there
The big mystic sign, the restaurant, nice seating areas, bed was comfortable, my name on the tv welcoming us
Stayed in January 2024
-
Reviewed: January 29, 2024
Lisa
United States of America1 review9.0Wonderful- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds
- • Stayed 2 nights
- • Submitted from a mobile device
Location is the best! everything is a walk away including the aquarium!
Stayed in January 2024
-
Reviewed: January 18, 2024
Kimberly
United States of America1 review7.0“It was nice overall”- • Leisure trip
- • Group
- • Double Room with Two Double Beds
- • Stayed 2 nights
- • Submitted from a mobile device
Our phone did not work and Our tv did not work on first night.
Loved the Location , overall clean and super cute. Restaurant was good also and kids loved the pool. We actually added a third night back at this hotel bc we liked it. We were originally suppose to head home Sunday but cheer comp at Foxwoods got done too late.
Stayed in January 2024
-
Reviewed: January 16, 2024
James
United States of America8 Reviews9.0“Great location, rooms could be cleaner.”- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds
- • Stayed 2 nights
- • Submitted from a mobile device
I feel that the cleanliness of this hotel is starting to go downhill. Our bathroom could have been cleaned better before our arrival. The room itself could be cleaned a little better also.
We love the location, awesome to be able to walk over to the village and a short drive into downtown.
Stayed in December 2023
-
Reviewed: January 2, 2024
Alyssa
United States of America2 Reviews7.0“We’d return. Kids loved it.”- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds
- • Stayed 1 night
- • Submitted from a mobile device
Pool was cloudy, a little chilly, and could be cleaner overall. More towels were needed and unavailable.
Convenient location. Walking distance to aquarium and Old Mystic Village. Close drive to downtown Mystic.
Stayed in December 2023
-
Reviewed: December 30, 2023
Fernando
United States of America8 Reviews8.0Very Good- • Leisure trip
- • Couple
- • King Room
- • Stayed 2 nights
- • Submitted from a mobile device
It’s was close to Mystic old village .
Stayed in December 2023
Guests also reviewed these properties:
-
El CosoValencia, Spain
-
Hotel Zur AltstadtWassenberg, Germany
-
Hotel SiemensstadtBerlin, Germany
-
Meli MeliImerovigli, Greece
-
Albergo Zoello Je SuisCastelvetro di Modena, Italy
-
Vivatel Kuala LumpurKuala Lumpur, Malaysia
-
Son Catiu NouPòrtol, Spain
-
Bed & Breakfast KarakterDen Dungen, Netherlands
