The room smelled like someone smoked cigarettes in it

Everything was very nice and clean. All employees I came into contact with were helpful and professional.

Stayed in May 2024

Need microwave in room

Great location nearby airport .clean room would love to stay there again

Stayed in May 2024

Location was great - we had a big moving van we could easily park. Big open lobby - lots of seating options. Nice restrooms. Room was all right. We slept well.

Stayed in May 2024

1-Could not e-check in 2-No room service 3-Requested an ADA room. 4- TV would not let me cast from my phone,or allow me to check out as the TV says I could.

Facilities were clean and well maintained very comfortable stay.

Stayed in May 2024

The hallways were hot. They had tons of kids kicking soccer balls down the hallway most of the day and night and nothing was said to them. The elevators need work. The bed was hard and the TV didn't work.

I like the restaurant/bar. The front was clean and the lady who checked us in was very nice.

Stayed in May 2024

With anything you could find small items to nitpick here and there but honestly I have nothing negative to say. Location isn't the greatest in the world but if you know the city and are moving about to and fro....it's actually a phenomenal location, but I could see tourists (especially at night looking for food or something) a little stuck. But again, no negatives here, would never turn down staying here.

I'm very familiar with the city and this building, it's not a "new" building by any means nor is it overlooking a majestic landscape...but it's a Hilton and where it counts they live up to it. Rooms are very nice. Beds even better. Water pressure in the shower, eh have had better, but it's not low quality by any means. Honestly just nitpicking there. Whoever designed the elevators knew what they were doing. You'll rarely wait long and the place has way more guests than you think, and those things are humming. Very underrated feature.

Stayed in April 2024

It was very hot in the hall ways The elevator was slow and very loud

The staff was fun and friendly loved the shuttle service

Stayed in May 2024

The property was warm in the hallways, the rooms were air conditioned well but the hallways were warm and the pool was chilly inside.

Property was close to the airport with quick shuttle services to and from which was very nice! The wait staff in the dining area for breakfast was AMAZING.

Stayed in May 2024

Air/heat unit made noise like door closing with every cycle Breakfast buffet not the greatest and pricey

Friendly staff Cleanliness

Stayed in April 2024

Shower control broke while I was in the shower. Maintenance had to be called, but Jimmy fixed the problem quickly.

Bed was comfortable. Front desk staff were very friendly and helpful.

Stayed in April 2024

Staff were super friendly and hospitable. Room was also in excellent condition!

Stayed in April 2024

My room wasn’t up to the Hilton standards I have experienced in the past. There was no soap in the bathroom, a used Keurig pod in the coffee maker, a diet Mnt Dew in the mini refrigerator from a previous guest, and long black hairs (NOT mine) on the back of the toilet.

Location, convenience, amenities

Stayed in April 2024

The first night we arrived there was no hot water but they did quickly get it resolved the next day.

The hotel was very nice, clean and well kept.

Stayed in April 2024

It advised a jacuzzi and this location does not have one

Stayed in April 2024

On arrival day, there was no warm water to shower, only cold water. The second day our room was not cleaned, we only got new towels, the old ones wer left in the room.

Stayed in April 2024

My room was too far away from the elevator and really high up the 12 floor, and no Complimentary Breakfast, most Hotel I’ve stayed in provides breakfast

The staff were nice and the food was good

Stayed in April 2024

No continental breakfast, expected more for the price

Nice property, but definitely expected more because of the price. I was really disappointed they didn’t even offer a free continental breakfast

Stayed in April 2024

Needed extra towels. There were 3 of us and room was set up for 2. Staff at desk was great and sent housekeeping up. Unfortunately they didn’t knock and opened door and freaked us out a little. Maybe they thought we weren’t there. Everyone was very pleasant for our stay.

Breakfast was great! Should have more bagels out. The butter and cream cheese should be with them, not across the other side of buffet. Should offer little container of milk for tea so a big container doesn’t go to waste. Just suggestions

Stayed in April 2024

This review is hidden because it doesn't meet our guidelines.

A lower room overlooking the lobby is always noisy. TV didn't work because of no signal. The water temp in the shower fluctuates from cold to extremely hot. We always book this hotel for sleeping before and after a flight. Usually don't have these issues with rooms on the higher floors. But just sleeping before and after our flights.

Convenient for flights and parking long term Great shuttle system and affordable parking. The staff and shuttle driver are always very accommodating.

Stayed in April 2024

Convenient to the airport, very clean.

Stayed in April 2024

Elevator sounded like it was ready to crash at any moment

It was clean. The lotion was amazing. Lol

Stayed in April 2024

Manager of hotel called me a few hours before check in to tell me that my room was downgraded from a King Suite to a double queen. The reason I was given was that a flight was cancelled and they were attempting to accommodate the people already staying. She said she would give us free parking, a discount on our room and give us breakfast coupons. I was fine with this since I can sympathize with cancelled flights and the headache of that. When I got to the hotel to check in, found out we were actually downgraded because of last minute bookings with the supercross crew and the fact that they all wanted to stay on the same floor. I did not receive any discount for the inconvenience of my room being downgraded, I just paid the cost of the smaller room. Also, parking was free at this hotel anyway so she lied telling me that free parking came with my King Suite but she would also give me free parking with the downgrade. All we received for the trouble of changing rooms was breakfast coupons for breakfast that wasn’t great.

The staff was extremely nice and helpful. The hotel itself was nice.

Stayed in April 2024

No amenities for guest except for coffee maker and fridge in room. The electricity went off for almost 30 minutes the second day we were there. It made us feel trapped in the room.

It was beautiful and comfortable.

Stayed in April 2024