I thought I purchased a room with a balcony but instead we got a sliding door with enough space to stand on, not a true balcony. Bummed

Great location

Stayed in May 2024

It's a little on the pricey side and I thought my Hilton Rewards would help knock down the cost.

The breakfast buffet was superb! My wife, sister, and I thoroughly enjoyed it. We were all exhausted when we got there and the beds and pillows were very comfortable. There's a gym and pool too. The location, with easy access to Chandler, Mesa, and Queens Creek, was just great. The staff worked hard to solve our issues. My sister needed a room next to ours that could accommodate her dog and they figured it all out. We needed a wakeup call for a very early morning departure and they nailed it.

Stayed in January 2024

Waffle maker and more drinks

Breakfast was ok

Stayed in December 2023

noise and door not working 1/2 the time

location

Stayed in October 2022

A lil dusty in room.

Peacefulness, Breakfast was good, staff was really nice. Even under construction it was a good stay. Had no problem getting clean towels.

Stayed in October 2022

Our handicap accessible bathroom (which we didn't need, that's a whole other story) shower flooded the entire bathroom every day until we designed a "towel dam". Known issue by hotel (they understand that it is the design of the room itself). For this reason, the room should be deeply discounted. Note: We're not handicapped and used the shower normally without the aid of the chair. Housekeeping only once a week on the day of our choice, which was offset by towel delivery, etc. This is unacceptable for the price that is being charged by this hotel and should be disclosed at booking. Some of the front desk girls could care less about taking care of guest needs (they are busy on their phones) and truly do not care while others are extremely polite and helpful. We chose this hotel over the other nearby ones because of the services offered. Booking.com should remove the services that aren't being performed or at least put wording that indicates such (disclosure is everything). Pool bar is non existent (not open) and pictures should be removed from website unless it is open to guests. Rooms need to be vacuumed along the edges, there's a lot of dust there. Lack of staffing was the reason for nearly every issue we encountered.

The location was nice and convenient, we felt safe at this hotel. Pool was nice but could use some deep cleaning of the pool itself and the blue cushions on the lounge chairs. The majority of the staff were extremely friendly (Carl W. and the dark haired girl in the restaurant were exceptional!!). We stayed here for a week and experienced some great things and some not so great things during our stay (mostly due to lack of staffing). There are very few employees that run this place and they should be commended on the job they do.

Stayed in May 2022

Only 1 elevator worked so it took a while to get everyone to their rooms at times, the shower didn't work great, the jacuzzi was way over chlorinated the first night, jacuzzi bench is pretty rough so it snags on your swimsuit and hurts your feet

Room was clean, bed was pretty comfy, manager was super nice when we had an issue with jacuzzi, location was great

Stayed in April 2022

It appears there was a leak in the bathroom and the door casing and floors were badly rusted and it just didn’t look good at all. Maintenance needed!

The hotel was clean and the bed very comfortable.

Stayed in January 2022

water wasn’t complimentary

location and comfortable

Stayed in December 2021

Staff not wearing masks.

Friendliness, helpful and responsive staff.

Stayed in December 2021

Didn’t eat

Didn’t eat

Stayed in September 2021

A little bit dated but not too bad. Pool area was a little too dark.

Comfortable beds and nice pool area.

Stayed in September 2021

Very dusty all room. I forgot to take pictures of the baseboards, bathroom counter. Dressers, wine and ice base. No microwave I had to go down stairs to the lobby to heat up my dinner, it was very inconvenient. Specially because I was trying to surprise my husband having his dinner hot and ready for his birthday . Bathroom Shower head was rusty, and had mold. Corner baseboard was rusty too. Buffet, was good but not what I expected. They need more variety of food special for the price they charged. Very simple.

Location and friendly staff very attentive. Comfy bed. Clean sheets. I like how the mini fridge was hidden from view inside drawers. I like my pool view and mountains. Quiet place. I enjoyed ourselves.

Stayed in September 2021

Since there is currently no daily housekeeping, I feel the room rate should be reduced. Also, the pool, although the water felt really nice on a hot day, could have used a cleaning. Leaves and small bugs floating. Not enough to keep me out of the water though. Last, 24 hour free coffee would be nice as well…

The hotel overall was very nice. Nicely decorated. Staff was wonderful and kind! Room was a nice size and clean. Good breakfast every morning!!

Stayed in August 2021

Nothing

Very clean and staff was great.

Stayed in August 2021

The Refrigerator didn’t work & the toilet lid needed to be tightened

Clean & Quiet Room.

Stayed in August 2021

Continental breakfast would have been a nice complimentary addition.

Room was clean. Staff very friendly. Accommodated our dog with no problem.

Stayed in July 2021

Pool area was too simple

Friendly staff

Stayed in April 2024

i understand that they allow dog but... Friday night on 4th floor, someone had left a dog in room alone, yes it cried a lot I wish they had a quiet time in hallways at night... OMG door slamming till 230am I did plan to use the pool but... I didn't feel like walking all across front deck to get to pool area- bad location went to bar Saturday night around 800pm.... the poor guy was by himself trying to work bar- restaurant order and room service... he did good but very under staff

THe room was great. bed very comfortable the staff was awsome

Stayed in May 2024

The elevators were not fully working properly. And staying on the 6th floor the stairs were a little much

Stayed in April 2024

no kettle in the room

Hilton quality

Stayed in April 2024

The phone in my room did not work and the mini refrigerator had a horrible smell The furniture in the room had a lot of Where in tear the wood was chipped

Stayed in April 2024

roaches, no reg morning cleaning or coffee replacement or new water glasses, no vacuuming no soap in shower..

nothing

Stayed in March 2024

Room, amenities = every single aspect is outdated and overpriced. Not having a smart tv or usb ports is unheard of nowadays, especially considering this room was almost $200 per night. Not worth the cost whatsoever.

Lobby area.

Stayed in September 2023