No mini fridge in the room

Loved how close to the venue it is, not far to walk so didn’t have to worry about an Uber or Taxi. Very quiet inside, heard no outside noise aside from sirens, only twice.

Stayed in September 2023

The staff was friendly, and the room was clean. The location was also really convenient.

Stayed in August 2023

The room did not have a refrigerator or microwave. With the already very expensive price tag that would’ve been nice so that we could’ve brought our own drinks and snacks! Our view was looking directly into other people’s rooms so having the curtains open wasn’t really an option for privacy reasons.

Location was great and convenient for attending events at T-Mobile center.

Stayed in August 2023

Didn’t stay long anything to walk around the hotel and pricing was a little high .Also need someone in the parking garage to help people park had to squeeze between to vehicles that where both over the yellow lines so there where 3 spots to chose this was the only one I could squeeze in.

It was close to are concert

Stayed in August 2023

It didn’t have refrigerator or microwave. Considering that the breakfast wasn’t included with the room @ $250+ a night

The cleanliness and friendly staff

Stayed in July 2023

Pillows weren’t very comfortable and I wish the double rooms we booked were queen size beds instead of fulls but I don’t think there would’ve been room.

The location was perfect and the rooms were very clean.

Stayed in June 2023

a refund for the unused breakfast voucher - I asked the desk they said no

We didn't end up eating breakfast

Stayed in June 2023

no refrigerator in our room

clean and comfortable

Stayed in May 2023

No safe or refrigerator in room. Room could have had more wall plugs. Room somewhat pricy due to all the extra taxes,etc. Parking is extra in hotel garage.

Attended grandson's wedding at hotel and it was great for a wedding venue.

Stayed in May 2023

No mini fridge or microwave in the room. We were expecting at least a mini fridge and this meant readjusting so we could use ice for our milk and other drinks we brought. While the breakfast buffet cost $15 per person, some of the breakfast items were the same quality as a lot of hotel's free continental breakfasts. A couple of items went well above that.

Being so close to main attractions, safe environment, very nice rooms, comfortable beds, attentive and friendly staff. Restaurants on site are open during usual meal times. Late night bar for those who want a nightcap. Indoor parking garage available.

Stayed in March 2023

No fridge or microwave in the room. I did bring my own snacks which was a good thing as the pantry prices were horribly high.

It was a block from the Midland Theater. Easy walk there.

Stayed in March 2023

We accidentally booked a wheelchair accessible room and our view was of nothing. Our bad though

Stayed in February 2023

room was noisy. shower had mold in tile grout lines. at night a lot of noise due to trucks in alley

decor was excellent

Stayed in November 2022

There is no way to register your vehicle through guest parking online, even if the room is purchased online. Furthermore, there is nowhere to park prior to checking in. Guests have to circle the block multiple times to compete with extremely limited street parking. When attempting to park & find my way into the building, one outside staff member was very unhelpful. The man was sweeping & just kept repeating where I couldn't park, but couldn't seem to give basic information when asked where I could park or where the building entrance was. Once inside the lobby, the scent/odor (meant to be pleasant) was overwhelmingly noxious! I do NOT have asthma, but experienced bronchial spasms & felt like my airway was chemically irritated by the overpowering concentration of fragrance in the air. I was concerned the room would be the same & did develop a mild headache. Thankfully, the room air smelt fine. There are no room refrigerators or food vending machines on each floor, only one small food display @ lobby check/in desk/shop. Room clock & one lamp didn't work. For the price of the room, guests should not have to pay $10/night for WiFi. This is typically a free amenity at most nice hotels/resorts. In addition, the bandwidth & strength of the network service offered was very weak. Some of the room/facility policies I read online, ie. the cancelation policy, seem unethical & very business/profit centered. Overall the experience of my stay felt impersonal. The only welcoming part was while communicating with the lady who proceeded my check- out!

The facility is in a very convenient location. Within walking distance to food & entertainment. The room did not have the same fragrance in the lobby, which would have been a deal breaker! The furniture & bed were comfortable. The ladies at the desk during check-in/check were both super thorough, fast/efficient & nice, despite the long lines.

Stayed in November 2022

It could’ve been better choices of restaurants and Starbucks could’ve stayed open longer. Also my room could’ve been facing something other than the wall.

The staff and room

Stayed in September 2022

The room was a little smaller than most at this price

Great location

Stayed in May 2022

Housekeeping service and response was terrible..

Stayed in March 2022

Housekeeping service was terrible. Could not get additional towels, toiletries, or coffee despite numerous requests over a three daystay.

The location and ambiance were wonderful.

Stayed in March 2022

poor lighting in the room, no refrigerator

location

Stayed in February 2022

SThe room was very small. We have stayed at this hotel several times and this was by far the most cramped room we've seen.

Stayed in January 2022

the bar closed early but it was before a big snow strong.

location

Stayed in February 2022

breakfast

the location

Stayed in January 2022

Rooms are a bit worn and dated, but for the price still a good place to stay

Great old hotel, with very good location. All in all a solid value.

Stayed in November 2021

Internet access was not easy. Additionally, the speed was plodding. I understand that they want to charge extra for the internet, but if you miss the point of opting for one, there is no way to pay again for the internet. Silly oversight.

Stayed in November 2021