611 Northwest Loop 410, San Antonio, TX 78216, United States of America
#158 of 316 hotels in San Antonio
Guests' ChoiceBased on 408 hotel reviews
7.7Cleanliness
8.0
Comfort
8.1
Location
8.8
Facilities
7.8
Staff
8.2
Value for money
7.7
Free WiFi
7.4
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: April 30, 2024
Markus
United States of AmericaThe a/c really didn’t get cold. And the tub water didn’t drain out as well as I wanted it to
The rooms was spacious. Clean and the bed was so comfortable. I would most definitely recommend it to anyone.
Stayed in April 2024
Reviewed: March 16, 2024
Justin
United States of AmericaIt was humid. Not only here but at many Hilton properties, I always have hair in the showers/tubs or on the floors and bed. I don’t have long hair, so it’s not mine and it’s the day of check-in
The restaurant staff, food was good and the beds are comfortable.
Stayed in March 2024
Reviewed: March 16, 2024
Juan
United States of AmericaThe room was dirty, there were eyelashes in the restroom and cereal on the floor. There was no remote and two of the lamps weren't working. They brought over a remote and were able to fix one of the lamps.
It was close to the mall and the pool was nice.
Stayed in March 2024
Reviewed: February 22, 2024
Janice
United States of AmericaThe hotel is in good shape for its age, but the tv was not very good, could use a newer hd model
Near the airport
Stayed in February 2024
Reviewed: January 7, 2024
Miguel
United States of AmericaIf there was parking garage acces from the garage to th hotel that would've been a plus because it was super COLD that night
Stayed in December 2023
Reviewed: January 1, 2024
Humphrey
United States of AmericaThe interior needs a little bit of an update. The shower tub had some cracks but the hotel in general was great.
The hotel was clean and staff was helpful.
Stayed in December 2023
Reviewed: December 20, 2023
Paula
United States of Americathe beds were not comfortable. The TV did not have a guide. The light around mirror only lit up half way.
the price, it was clean The Christmas decor in lobby was gorgeous
Stayed in December 2023
Reviewed: December 2, 2023
Galaviz
United States of AmericaStarbucks didn't have much products
Building layout
Stayed in November 2023
Reviewed: November 27, 2023
Francisco
United States of AmericaOdor in the room.
Location.
Stayed in November 2023
Reviewed: October 31, 2023
Juan
United States of AmericaSPACES
Stayed in October 2023
Reviewed: September 15, 2023
Jeff
United States of AmericaParking sucks
Security
Stayed in August 2023
Reviewed: September 7, 2023
Laura
United States of AmericaN/A
Was clean and comfortable. Parking was free.
Stayed in September 2023
Reviewed: September 5, 2023
Abu_zayed
United States of AmericaThe carpet in the corridor is smelling bad, I think they have humidity
Location and Good Price
Stayed in September 2023
Reviewed: August 23, 2023
Tiara
United States of AmericaSHOWER WALL WAS NOT INTACT .. EYE SORE FOR SUCH A BEAUTIFUL HOTEL
FRESH COOKIES & CLEANLINESS BAR
Stayed in August 2023
Reviewed: July 26, 2023
Teresa
United States of AmericaLaundry.
Bed, location, pool area, exercise center, and coffee shop.
Stayed in July 2023
Reviewed: July 24, 2023
Stefaney
United States of AmericaPaying for breakfast
If the hotel offered free breakfast, it would have been a 10!
Stayed in July 2023
Reviewed: July 7, 2023
James
United States of AmericaMattresses too soft
Convenient location
Stayed in June 2023
Reviewed: June 22, 2023
Lisa
United States of AmericaBed was a little uncomfortable, no breakfast offered, and wasn't told about the deposit until I got there
The pool, location, nice people
Stayed in June 2023
Reviewed: June 15, 2023
Maria
United States of AmericaWhen placed our reservation on booking.com it stated there would be breakfast included but when we arrived and stayed at the hotel we were informed that was not the case and would be an additional charge. Needless to say we had upset kids and left to find nourishment elsewhere. Trust me it is not a good feeling on your heart. Aside from that there was an incident regarding cleanliness in the beds that shouldn't have happened and was devastating but the staff was great at handling the situation.
Location was easy to find and staff was amazing at taking care of us even with issues that came up.
Stayed in June 2023
Reviewed: May 13, 2023
Tous
United States of AmericaAt the check out the person at the front desk was not very friendly or customer service oriented.
Nice clean comfortable hotel. The check in was very smooth and people welcoming.
Stayed in May 2023
Reviewed: April 13, 2023
Tarmeka
United States of AmericaThe bathroom had a dried contact on the floor out whole stay. I left it the to see if room service was mopping and it never moved
The breakfast was overpriced for kids. My son at bacon and watermelon for $16.
Stayed in April 2023
Reviewed: April 2, 2023
Mohammad
IranThey did not have a good printer in the lobby. The rooms need a little renovation.
Stayed in March 2023
Reviewed: March 4, 2023
Steven
United States of AmericaFacility, cleanliness, staff, site,location ,amenities.
Stayed in February 2023
Reviewed: February 27, 2023
Bobby
United States of AmericaInside of bathroom door appears to have old unsightly damage near the bottom which should be repaired. There was a ticking noise from a vent near the door.
Friendly check in staff. Comfortable beds. nice to have refrigerator and microwave.
Stayed in February 2023
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