6001 La Madrona Drive, Santa Cruz, CA 95060, United States of America
#25 of 57 hotels in Santa Cruz
Guests' ChoiceBased on 650 hotel reviews
7.9Cleanliness
8.5
Comfort
8.5
Location
8.8
Facilities
8.3
Staff
8.6
Value for money
7.7
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: April 26, 2024
Roopa
United States of AmericaHaving 1 elevator go all the way up to my floor
Property was very accessible and well located with many parking spots (it was very affordable too)
Stayed in March 2024
Reviewed: April 25, 2024
Singh
United States of AmericaThe pool area and hot tub had a lot of children there. We did not end up getting to use these facilities as we had planned.
Stayed in March 2024
Reviewed: April 23, 2024
Muyodi
KenyaI am yet to receive the 100 dollars held up by the hotel.
Stayed in March 2024
Reviewed: April 9, 2024
Jade
United KingdomThe towels by the pool could have been slightly larger
Great hotel in a lovely location. Close to Santa Cruz, but far enough away for it to be a peaceful break. I liked the bar area, it was very relaxing by the fire on an evening.
Stayed in April 2024
Reviewed: April 2, 2024
Terrie
United States of AmericaNo room service.
The location is fantastic. Rate n no room service, not great.
Stayed in March 2024
Reviewed: March 28, 2024
Elia
United States of AmericaThe room. We were told that we were getting a room with view. The room we got faced the roof. Which if fine except we got charged for a view. The cost they advertise for it was not true.
The area
Stayed in March 2024
Reviewed: March 25, 2024
Brian
United States of AmericaNothing
Cleanliness
Stayed in March 2024
Reviewed: March 4, 2024
Richard
United States of AmericaYou don’t want a room on the forth floor near the workout room and outdoor pool, way too many kids and noise.
Nice location, great ambiance.
Stayed in March 2024
Reviewed: February 21, 2024
Thu
United States of Americanothing
It’s good
Stayed in February 2024
Reviewed: January 18, 2024
Beatrice
United States of AmericaNothing
Great
Stayed in December 2023
Reviewed: January 11, 2024
Elizabeth
United States of AmericaThe mobile unlocking app was very slow, then locked me out of my room and my key cards quit working.
Plenty of parking
Stayed in December 2023
Reviewed: January 2, 2024
Lawie
United States of Americalocation it was quite
Stayed in January 2024
Reviewed: January 2, 2024
Gloria
United States of AmericaDisappointing that there was no valet or porters. My husband is in a wheelchair and that means at 77 I have to handle all of the luggage with no help. I spent more for the hotel expecting that help would be there.
The room and the bed was very comfortable. Very nice restaurant in the lobby area for nice bite to eat.
Stayed in December 2023
Reviewed: December 30, 2023
Claudia
United States of AmericaWe were not aware that housekeeping services were only on request. The coffee maker was for 2 cups side by side but only worked on one side so it overflowed.
Staff was super! Great location and beds were so comfey!
Stayed in December 2023
Reviewed: December 29, 2023
Raul
United States of AmericaShower ran out of water barely enough
Pool was great!
Stayed in December 2023
Reviewed: December 8, 2023
Paul
United States of AmericaFront desk receptionist especially helpful in meeting a particular concern.
Stayed in November 2023
Reviewed: November 4, 2023
Heidi
United States of AmericaNothing
Beautiful location with plenty of parking.
Stayed in August 2023
Reviewed: October 30, 2023
Jessica
United States of AmericaOur fridge was broken. They replaced it with a different fridge right away but that fridge was just as warm as the one they replaced. Had to fill up the ice chest. The shampoo, conditioner and soap in the shower was nearly empty and the tips of the pumps were a bit rusty.
Very clean, beautiful and we enjoyed the festive decorations they had up for Halloween.
Stayed in October 2023
Reviewed: October 29, 2023
Queen
United States of Americawe missed breakfast included in the cost of the room! we also think we left behind a toiletries item. if found by your staff, we were not informed.
my husband liked it's 'castle vibe' from the outside.
Stayed in September 2023
Reviewed: October 19, 2023
Michael
United States of AmericaThe only negative was...it's not in what I would call a "walking distance" to shops and convenience stores. But, not a deal breaker. Other than that, the hotel is perfect for a weekend pleasure trip.
This was our first stay in Scotts Valley, we usually stay in Capitola close to the Shadowbrook Restaurant (our main destination). But, we decided to give the Hilton in Scotts Valley a shot. Was a great stay, friendly, quiet, clean rooms and substantial parking. And, it was only 10 minutes to the Shadowbrook. We'll be back.
Stayed in October 2023
Reviewed: October 10, 2023
Gwen
United States of AmericaBooked room with a handicap shower but was given a room with standard tub.
Stayed in October 2023
Reviewed: October 7, 2023
Stephen
United States of AmericaLocation, accommodations, and value was excellent. Would stay here again, should the opportunity arise.
Stayed in October 2023
Reviewed: September 25, 2023
Casey
United States of AmericaHouse keeping, had to ask daily for toilet paper/coffee suplies because house keeping doesnt come by unless you request them, and when we did call and request for them to come all they did was leave a new towel on the dresser when the booking clearly stated we had 2 adults and 1 child, 3 towels would have been appreciated.
Room was spacious, pool was warm, nice location! Beautiful property
Stayed in September 2023
Reviewed: September 16, 2023
Jessica
United States of AmericaThat you had to pay for parking there overnight
That the hotel was in the mountains
Stayed in September 2023
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